PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frys Electronics and Conns as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frys Electronics
Conns

Frys Electronics and Conns Overview

Total reviews
210
911
Company responses
0
0
Issues resolved
1
8

Frys Electronics and Conns Consumer Ratings

Rank
409 out of 1794 in Appliances and Electronics category
99 out of 321 in Supermarkets and Malls category
Customer service
279 in category
85 in category
Product or Service Quality
302 in category
82 in category
Website
344 in category
74 in category
Exchange, Refund and Cancellation Policy
243 in category
79 in category

Frys Electronics and Conns Rating Details

Customer service
1.3 (58 reviews)
1.3 (367 reviews)
Reviewer's quote

...I would suggest you do the same or at least beware that thier customer service is very poor. Just google "Fry's Electronic Customer Support Complaints". BUYER BEWARE!..

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Conns will not allow Customer Service nor Billing to talk to me about my current account. Theyre are using tactics to force me to pay 2 - 2010 Discharged Bankruptcy accountsI had a Chapter 7 Bankruptcy that included 2 Conn accounts and an agreement was made with legal dept, my attorney, myself and...

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Product or Service Quality
1.4 (46 reviews)
1.6 (352 reviews)
Reviewer's quote

Date of shameful service: September 2019 I had a laptop for about 2 years, I work out of state and go remote 3-4 months 3x a year so my laptops get worked and last about 3 years. I just use them for watching movies when gone (only entertainment) and internet when off. So this laptop had its cooling...

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Well No text so my son calls the service department and once again gets the run around and the they just flat out lied to him. First they said the guy didn’t even order the part until the 28th we my son said you mean he didn’t order the part for 3 days after he came out. Then they charged it to he...

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Website
1.8 (44 reviews)
1.9 (330 reviews)
Reviewer's quote

Fry's website said the store on Hwy 59 @ Wilcrest in Houston, TX had the items I was looking for in stock. I went to the store (depressing experience). The items were not in stock and salesman told me to order online, which I did...

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...While on the phone with her, I had my checking account open and their website open to see it. Conn's website reflected the pending payment but my debit Card payment did not show on my checking. I told Cathy which she told me to refresh my screen but I'd closed and reopened 3 times...

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Exchange, Refund and Cancellation Policy
1.3 (39 reviews)
1.3 (310 reviews)
Reviewer's quote

...She told me to bring the TV in and they would exchange it for a newer model. We loaded the TV up and took it back. Two men from Frys removed the TV and took it inside...

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...They did but only from the cancellation and not from the start of the contract. So back to my issue..

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Frys Electronics and Conns Pros and Cons

Pros
  • Selection
  • Unusual products
  • Large selection of imported recycled plastic do dahs
  • Stores staff
  • Price advertised
  • Product and ease of financing
Cons
  • Customer service
  • Service
  • Scamming salesmen
  • Customer service
  • Service or dishonesty
  • Unwilling to solve problems

Frys Electronics and Conns Most Positive Reviews

Top rated reviews
4.9

Looking for payment for month of September and October 2019. Please update with the status.

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5

It started when I paid off my account. My money was taken from my account twice. 1,140 dollars taken out twice. Wiped...

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4.4

Purchased a new CyberpowerPC on Wednesday September 13, 2018. I came into the store and returned an Acer desktop i...

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5

I am one pymt away from paying off my Conn’s credit line & will Never buy there again! The store employees are not that...

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Frys Electronics and Conns Most Critical Reviews

Lowest rated reviews
1

I've been having trouble with a computer hard drive I purchased from Fry's in the past. On 9/24/2014 I went to the...

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1

On 8/17/14 My roommate and I went into a Conns store here in Phoenix AZ we went in just to look not ready to buy yet....

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1

i ordered a ps4 on 16th sep 2014 i guess from frys. i paid them 18500. 9250 at first and was told that i would have to...

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1

I forgot to say with my other complaint. My mattress that was suppose to be the message queen mattress I found out when...

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Frys Electronics and Conns Latest Reviews

Recent published reviews
No votes

Im calling from pissedconsumer.com. Im waiting over a week to get my refrigerator replaced. Im going to get my friends...

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1

My sons tv went out, and they have given us the run around. He even bought the extended warranty. He called them on...

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1

Incorrect directions given when I called Las Vegas location, compounded by shameful CSR in store. No responsibility take...

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No votes

Don't plan on ever buying from Conn's again. Purchased a bed and went to their warehouse to pick it up only to find out...

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Frys Electronics and Conns Products and Services

Most reviewed product and services
  • Frys Electronics Warranty (22 reviews)
  • Frys Electronics Customer Care (16 reviews)
  • Frys Electronics Shipping Service (4 reviews)
  • Conns Customer Care (100 reviews)
  • Conns Delivery Service (54 reviews)
  • Conns Repair (39 reviews)