PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Floor And Decor and Congoleum as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Floor And Decor
Congoleum

Floor And Decor and Congoleum Overview

Total reviews
72
108
Company responses
0
0
Issues resolved
1
0

Congoleum was first mentioned on PissedConsumer on Nov 4, 2008 and since then this brand received 108 reviews. It is 36 reviews more than Floor And Decor received since Aug 4, 2016.

Floor And Decor and Congoleum Consumer Ratings

Rank
22 out of 286 in Flooring and Tiling category
28 out of 286 in Flooring and Tiling category
Customer service
17 in category
20 in category
Price Affordability
11 in category
19 in category
Value for money
11 in category
18 in category

According to consumer ratings and reviews, Floor And Decor ranks 6 points higher in the Flooring and Tiling category than Congoleum. People gave Floor And Decor 1.4 stars for Customer service criterion in Flooring and Tiling category and it is 51 points higher than the worst rated brand in this category. At the same time, Congoleum was rated 1.3 stars for Customer service criterion in this category and it is 48 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Floor And Decor has a higher rating than Congoleum. Regarding Value for money criterion, consumers gave Floor And Decor 2.7 stars and it is 84% greater than other in category. Congoleum however was rated 1.5 stars and it is 74% greater than other in category.

Floor And Decor and Congoleum Rating Details

Customer service
1.4 (47 reviews)
1.3 (17 reviews)
Reviewer's quote

...No customer service, no help, no manager called back. Nothing from this P. O...

Kuuipo

...What a joke! If they do, they don't answer them! THIS IS THE WORST CUSTOMER SERVICE EVER. I will never buy anything Congoleum again!! The only reason this is so long is that they make you write at least 100 words - so ***!..

PissedConsumer913988
Price Affordability
3.1 (38 reviews)
2.7 (19 reviews)
Reviewer's quote

...a half an hour loading it for me and took me up to the check out to tell her the ones that were chipped and the open stock ones and made sure I got a great price. He renewed my faith in customer service. John, you're a great associate for Floor and Décor and I'm so happy I saw you that...

Francene L

Got new DuraCeramic flooring but there was no care information provided. Thought it'd be quick/easy to obtain it directly from the company. Used their advertised "quick way" website Contact Us form 2 times. No one from the company has responded to my request in any way!Didn't even receive an...

LK H
Value for money
2.7 (37 reviews)
1.5 (12 reviews)
Reviewer's quote

...she says "order and pay for another one, return the damaged one for a credit" I said " what if I don't have money to buy another one. She says "I don't know what you can do then" REALLY????? Now on hold with corporate for 20 minutes. Good luck!!..

PissedConsumer1706348

...Totally disgusted and it is not worth the money. The flooring supply store replaced some tiles that were really bad. The texture of these tiles is different but the outcome is the same...

PissedConsumer890373

Floor And Decor and Congoleum Pros and Cons

Pros
  • I havent met a pro there yet
  • Price and product
  • Most of their staff
  • Warm floor
  • Initial appearance
  • Response to complaint
Cons
  • Customer service
  • Poor customer service
  • Misrepresentation
  • Getting no answer from them
  • Rapid wear
  • Pits and dings easily

Floor And Decor and Congoleum Most Positive Reviews

Top rated reviews
5

My customer service rep was great I visited floor decor early morning in February 17 .I never thought I will be making...

5

Have had this floor for 2 yrs. No problems at all. If you have problems go back to installer. Check very specific...

Floor And Decor and Congoleum Most Critical Reviews

Lowest rated reviews
1

Purchased bamboo flooring from Floor and Decor over a year ago shortly after install notice shrinking and cupping. Per...

1

Horrible product. Duraceramic does not come close to the real thing. The product is not durable as there are many...

Floor And Decor and Congoleum Latest Reviews

Recent published reviews

I made a online order the last week and when i went to pick up the order st the store tell me the order was cancele d...

Read all 72 reviews
1

I’m with all the bad reviews for congoleum duraceramic flooring. Save your money and buy another product. We are 64...

Read all 108 reviews

Floor And Decor and Congoleum Products and Services

Most reviewed product and services
  • Floor And Decor Flooring (14 reviews)
  • Floor And Decor Customer Care (7 reviews)
  • Floor And Decor Shipping Service (7 reviews)
  • Congoleum Tiles (39 reviews)
  • Congoleum Floor Tiles (7 reviews)
  • Congoleum Kitchen Tiles (4 reviews)