PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luxor Linens and Concierge Collection as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luxor Linens
Concierge Collection

Luxor Linens and Concierge Collection Overview

Total reviews 100 15
Company responses 0 0
Issues resolved 1 0

Luxor Linens and Concierge Collection Consumer Ratings

Rank
79 out of 219 in Bed and Bath category
64 out of 219 in Bed and Bath category
Customer service
46 in category
52 in category
Exchange, Refund and Cancellation Policy
48 in category
31 in category
Website
43 in category
92 in category
Product or Service Quality
44 in category
53 in category

Luxor Linens and Concierge Collection Rating Details

Customer service
1.3 (46 reviews)
1.2 (6 reviews)
Reviewer's quote

At first I thought everything was super smooth as I placed the order over the phone with a very friendly and knowledgable customer service guy…. he confirmed everything with me so I was 1000% precent confident that the order was correct. I specifically wanted the Luxor Linens Valentino (Stripe)...

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The sheets I've bought in the past I've always loved .when I received these 2 sets I assumed they'd be the same ,I pulled them out and washed them right away as I always do,expecting BOTH POCKETS ON THE SIDES OF SHEETS WHEN I PUT IT ON BED,NO ONLY ON 1 SIDE !!!! VERY DISAPPOINTED! PAYING WELL OVER...

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Exchange, Refund and Cancellation Policy
1.1 (36 reviews)
1.5 (2 reviews)
Reviewer's quote

...Still no change was sent to me or refunded. I wrote and cancelled the order and was told that I couldn't as it had gone to shipping. I told them I had never received a tracking number, as I had paid extra for trackable shipping...

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I bought concierge towel set for two last year. Never used them but I did look at them when they came a nd was happy either look and feel of the towels. I put them up because I was saving them for guest. Took them out and washed them this week because I had guest coming. The towels had raveled...

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Website
2 (28 reviews)
1 (3 reviews)
Reviewer's quote

...The measurements on the Sellers website don’t even come close to the robes now. Their website says a 63” sweep around the bottom, they are now 50” that’s 13”. Seller sent another robe (doing me a favor no shipping)...

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I AM VERY DISAPPOINTED IN THIS LOFT FEATHER COVER WITH SHIRT I PURSCHASE THE FEATHER COMES OUT STICK ME IN MY BACK IM DISABLE AND 65 AND DONT HAVE ANYONE TO FOLD THIS BACK UP TO RESHIP IT BACK TO HSN IM SO UPSET MONEY LOST AND HORRIBLE HORRIBLE FEATHER LOS\FT WITH SHIRT BOUGHT 11-17-18 IT DIDNOT DO...

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Product or Service Quality
1.4 (19 reviews)
1.1 (7 reviews)
Reviewer's quote

... company possibly think that the material they label as bamboo is going to last? It seems like they are just trying to fool us into thinking they are the same quality of care carrollu, but bamboo sheeta dont have lint. Dont fall into the trap of good deals for a low price. I got an email asking about my experience and how they...

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...Will never buy any product from this company again. Bought them a year ago and from the reviews you have never bothered to fix t h e problem since...

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Luxor Linens and Concierge Collection Pros and Cons

Pros
  • Product
  • Look of the product
  • Quality and fast delivery
  • I love the sheet s just missing a pillow case
Cons
  • Horrendous customer service
  • Hard to contact
  • Poor quality product
  • I would like one send to me

Luxor Linens and Concierge Collection Most Positive Reviews

Top rated reviews
5

Bought a set of bamboo sheets with a Living Social code. There has been no confirmation from Luxor even though LS have s...

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No votes
4.5

I was Skeptical about the sheets and purchased three of them as a housewarming gift. The recipients of the gifts are...

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No votes

Luxor Linens and Concierge Collection Most Critical Reviews

Lowest rated reviews
1

Horrible customer service! My order is weeks old yet nothing from them about delivery, no replies to emailing Customer...

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1

Recently I purchased two separate sets of sheets one for myself and one for my son's Christmas gift. Since then I have...

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1

You would think that a linen company knows that a California King and King bed are different sizes...well Luxor Linen...

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1

I AM VERY DISAPPOINTED IN THIS LOFT FEATHER COVER WITH SHIRT I PURSCHASE THE FEATHER COMES OUT STICK ME IN MY BACK IM...

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Luxor Linens and Concierge Collection Latest Reviews

Recent published reviews
No votes

I contacted the company who have apologised for their error and have offered to send the right product and not require a...

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1.4

The sheets I've bought in the past I've always loved .when I received these 2 sets I assumed they'd be the same ,I...

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No votes

I ordered a 3 piece Luxor 1000 egyptian cotton sheet set.The advertisement made it clear that it was a 3 piece set and a...

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2.6

I purchased 2 mattress pads from HSN within the year. One washed up beautifully & the other fell apart in my...

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Luxor Linens and Concierge Collection Products and Services

Most reviewed product and services
  • Luxor Linens Sheet Set (2 reviews)
  • Luxor Linens Towel (1 review)
  • Concierge Collection Mattress Topper (7 reviews)
  • Concierge Collection Sheet Set (4 reviews)
  • Concierge Collection Towel (1 review)