PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Luxor Linens and Concierge Collection as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Luxor Linens
Concierge Collection

Luxor Linens and Concierge Collection Overview

Total reviews
100
13
Company responses
0
0
Issues resolved
1
0

Luxor Linens was first mentioned on PissedConsumer on Jan 16, 2012 and since then this brand received 100 reviews. It is 87 reviews more than Concierge Collection received since Jun 2, 2014.

Luxor Linens and Concierge Collection Consumer Ratings

Rank
63 out of 310 in Bed and Bath category
60 out of 310 in Bed and Bath category
Customer service
51 in category
55 in category
Exchange, Refund and Cancellation Policy
48 in category
31 in category
Website
46 in category
87 in category

According to consumer ratings and reviews, Concierge Collection ranks 3 points higher in the Bed and Bath category than Luxor Linens. People gave Luxor Linens 1.3 stars for Customer service criterion in Bed and Bath category and it is 40 points higher than the worst rated brand in this category. At the same time, Concierge Collection was rated 1.3 stars for Customer service criterion in this category and it is 36 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Concierge Collection has a higher rating than Luxor Linens. Regarding Website criterion, consumers gave Luxor Linens 2 stars and it is 49% worse than other in category. Concierge Collection however was rated 1 stars and it is 95% worse than other in category.

Luxor Linens and Concierge Collection Rating Details

Customer service
1.3 (46 reviews)
1.3 (4 reviews)
Reviewer's quote

At first I thought everything was super smooth as I placed the order over the phone with a very friendly and knowledgable customer service guy…. he confirmed everything with me so I was 1000% precent confident that the order was correct. I specifically wanted the Luxor Linens Valentino (Stripe)...

Geary

I AM VERY DISAPPOINTED IN THIS LOFT FEATHER COVER WITH SHIRT I PURSCHASE THE FEATHER COMES OUT STICK ME IN MY BACK IM DISABLE AND 65 AND DONT HAVE ANYONE TO FOLD THIS BACK UP TO RESHIP IT BACK TO HSN IM SO UPSET MONEY LOST AND HORRIBLE HORRIBLE FEATHER LOS\FT WITH SHIRT BOUGHT 11-17-18 IT DIDNOT DO...

BETTY E
Exchange, Refund and Cancellation Policy
1.1 (36 reviews)
1.5 (2 reviews)
Reviewer's quote

How can this company possibly think that the material they label as bamboo is going to last? It seems like they are just trying to fool us into thinking they are the same quality of care carrollu, but bamboo sheeta dont have lint. Dont fall into the trap of good deals for a low price. I got an...

PissedConsumer1291363

I bought concierge towel set for two last year. Never used them but I did look at them when they came a nd was happy either look and feel of the towels. I put them up because I was saving them for guest. Took them out and washed them this week because I had guest coming. The towels had raveled...

Rhoda N
Website
2 (28 reviews)
1 (3 reviews)
Reviewer's quote

...The measurements on the Sellers website don’t even come close to the robes now. Their website says a 63” sweep around the bottom, they are now 50” that’s 13”. Seller sent another robe (doing me a favor no shipping)...

PissedConsumer1496502

Recently I purchased two separate sets of sheets one for myself and one for my son's Christmas gift. Since then I have washed them twice and there are little dots on them I guess it's called pilling. No they are very uncomfortable, almost scratchy. I have called HSN 3 times trying to find a phone...

PissedConsumer958787

Luxor Linens and Concierge Collection Pros and Cons

Pros
  • Product
  • Look of the product
  • Quality and fast delivery
  • I love the sheet s just missing a pillow case
Cons
  • Horrendous customer service
  • Hard to contact
  • Poor quality product
  • I would like one send to me

Luxor Linens and Concierge Collection Most Positive Reviews

Top rated reviews
5

Bought a set of bamboo sheets with a Living Social code. There has been no confirmation from Luxor even though LS have s...

No votes

Luxor Linens and Concierge Collection Most Critical Reviews

Lowest rated reviews
1

Horrible customer service! My order is weeks old yet nothing from them about delivery, no replies to emailing Customer...

1

Recently I purchased two separate sets of sheets one for myself and one for my son's Christmas gift. Since then I have...

Luxor Linens and Concierge Collection Latest Reviews

Recent published reviews

I contacted the company who have apologised for their error and have offered to send the right product and not require a...

Read all 100 reviews

Brought concierge collections on hsn. Very happy with the dark blue sheets with four pillow cases but are very short and...

Read all 13 reviews

Luxor Linens and Concierge Collection Products and Services

Most reviewed product and services
  • Luxor Linens Sheet Set (2 reviews)
  • Luxor Linens Towel (1 review)
  • Concierge Collection Mattress Topper (6 reviews)
  • Concierge Collection Sheet Set (3 reviews)
  • Concierge Collection Towel (1 review)