PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Med Express and Concentra as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Med Express

Med Express and Concentra Overview

Total reviews
Company responses
Issues resolved

Med Express was first mentioned on PissedConsumer on Mar 26, 2012 and since then this brand received 198 reviews. It is 7 reviews more than Concentra received since Jan 10, 2015.

Med Express and Concentra Consumer Ratings

315 out of 2627 in Hospitals, Clinics and Medical Centers category
383 out of 2627 in Hospitals, Clinics and Medical Centers category
287 in category
333 in category
Customer service
239 in category
250 in category
Product or Service Quality
212 in category
258 in category

According to consumer ratings and reviews, Med Express ranks 68 points higher in the Hospitals, Clinics and Medical Centers category than Concentra. People gave Med Express 1.6 stars for Staff criterion in Hospitals, Clinics and Medical Centers category and it is 461 points higher than the worst rated brand in this category. At the same time, Concentra was rated 1.3 stars for Staff criterion in this category and it is 415 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Med Express has a higher rating than Concentra. Regarding Product or Service Quality criterion, consumers gave Med Express 1.6 stars and it is 72% greater than other in category. Concentra however was rated 1.3 stars and it is 66% greater than other in category.

Med Express and Concentra Rating Details

1.6 (101 reviews)
1.3 (112 reviews)
Reviewer's quote

...And as for privacy in the examine area, you hear everything in the other examination room and the staff talking no privacy very unprofessional..


... LEFT THE DOCTOR'S OFFICE (so I couldn't ask the doctor WHY he mentioned these limitations)! Because concentra is a monopoly (no competition), the doctors and staff can do whatever crap they want to do!....

Customer service
1.4 (95 reviews)
1.3 (110 reviews)
Reviewer's quote

...Terrible place and customer service sucks..


Cleveland, Ohio- Hinckley Industrial These people are so unprofessional, no customer service skills, tone is horrible. This lady speaking to me and beating on the desk showing her frustration. There's five patient waiting then they came out to let me know its going to be a 3hour wait...

Product or Service Quality
1.6 (90 reviews)
1.3 (104 reviews)
Reviewer's quote

...They refused my employee saying they couldn’t offer this employee that service. even with my contract I would pay you people another dime and my contract will not be renewed..


This is the worst service I have EVER experienced. I had to go to concentra to perform a drug screen and physical test for an upcoming job. They claim to be prompt yet I have wasted over 2 hours of my time at this joke of a company...


Med Express and Concentra Pros and Cons

  • Location to our home
  • Convenience of the location
  • Hours
  • Staff
  • Staff seemed concerned
  • Low wait time
  • Bad service
  • Staff
  • Refused to provide treatment
  • Wait time
  • No respect for my time
  • Staff

Med Express and Concentra Most Positive Reviews

Top rated reviews

I had to visit MedExpress yesterday, September 1st because I couldn't get an appointment w my PCP! All the staff at...


Wait time was reasonable due that it is a high impact metro Atlanta area. I feel the facility I visted on highway 42 in...

Med Express and Concentra Most Critical Reviews

Lowest rated reviews

I woke up on a Sunday with UTI symptoms so I went to a Med Express in Woodbury, NJ to get antibiotics because I really...


Avoid it like the plague. Don't even think about going to this place. This place is a joke. Went for pre employment phys...

Med Express and Concentra Latest Reviews

Recent published reviews

I when into the med express burning and frequency and was diagnosed with a U.T.I. and then a prescripted for...

Read all 198 reviews

We had signs of sore throat and cold and both I and my wife got prior approval from our insurance to go to Concentra. It...

Read all 191 reviews

Med Express and Concentra Products and Services

Most reviewed product and services
  • Med Express Doctor (39 reviews)
  • Med Express Medical Care (35 reviews)
  • Med Express Customer Care (23 reviews)
  • Concentra Customer Care (52 reviews)
  • Concentra Medical Care (28 reviews)
  • Concentra Dot Physical Medical Examination (17 reviews)