PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DTE Energy and Commerce Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DTE Energy
Commerce Energy

DTE Energy and Commerce Energy Overview

Total reviews
135
225
Company responses
0
0
Issues resolved
0
2

Commerce Energy was first mentioned on PissedConsumer on Aug 5, 2008 and since then this brand received 225 reviews. It is 90 reviews more than DTE Energy received since Dec 11, 2009.

DTE Energy and Commerce Energy Consumer Ratings

Rank
164 out of 954 in Utility category
166 out of 954 in Utility category
Customer service
143 in category
91 in category
Website
175 in category
174 in category
Staff
138 in category
124 in category

According to consumer ratings and reviews, DTE Energy ranks 2 points higher in the Utility category than Commerce Energy. People gave DTE Energy 1.1 stars for Customer service criterion in Utility category and it is 145 points higher than the worst rated brand in this category. At the same time, Commerce Energy was rated 1.4 stars for Customer service criterion in this category and it is 197 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Commerce Energy has a higher rating than Commerce Energy. Regarding Staff criterion, consumers gave DTE Energy 1.3 stars and it is 52% greater than other in category. Commerce Energy however was rated 1.3 stars and it is 57% greater than other in category.

DTE Energy and Commerce Energy Rating Details

Customer service
1.1 (45 reviews)
1.4 (47 reviews)
Reviewer's quote

...I tried to call Customer Service today, the representative hung up on me even before I started stating my issue. So rude for no reason. I am in Birmingham, Michigan..

cgmk89

The Customer Service is horrible, the lady I spoke to couldn't answered my questions. I asked to speak to her supervisor, she stated that she only has two, one was on the phone and the other one was busy, she put me on hold and after a long waiting period she came back and told me that they were...

PissedConsumer1022080
Website
1.4 (43 reviews)
1.4 (35 reviews)
Reviewer's quote

...How is that acceptable? DTE outage website does not even show the outage in my area. Comments on Facebook show many people lost power well after the winds had ceased. No explanation...

PissedConsumer1248480

From a terrible website, to totally screwed up phone system, to clueless non-accountable customer service staff. Sadly I doubt you have any options that are much better, because you are prohibited from purchasing gas directly from the public utility who provides the actual product. You're forced to...

PissedConsumer805692
Staff
1.3 (43 reviews)
1.3 (42 reviews)
Reviewer's quote

Keep losing power. 4 times and this time there are no high winds. We have lost food in the fridge and freezer all 4 times. Do we get reimbursed NO. What can be done to fix this?

Peter D

The Commerce Energy has the most horrible customer service and unprofessional staff to deal with your problem. After 26 days of waiting to resolve my billing problem, as they advised me it will be, I finally called today again. I was on the phone for over 1:20 min...

PissedConsumer873037

DTE Energy and Commerce Energy Pros and Cons

Pros
  • Non
  • Gas delivery itself is fine
  • Dealing with idiots
  • Great value for the money
  • Excellent customer service
Cons
  • Customer service
  • Appointments
  • Them trying to over bill me because i decided to move
  • Door-to-door approach of selling
  • Rude customer service
  • Dishonesty about lowing your bill

DTE Energy and Commerce Energy Most Positive Reviews

Top rated reviews
No votes
4.7

i dont know or undrstand the complaints because i locked in my rates after 3 months and i seen and still do see the...

DTE Energy and Commerce Energy Most Critical Reviews

Lowest rated reviews
1

I move to new appt And I need to open gas and elec
DTE ask me to pay the old $$ howevere I moved to this appt in 11/1/2...

1

On the 22nd of November, 2014, a team of sales representing combed my neighborhood claiming that to be representing...

DTE Energy and Commerce Energy Latest Reviews

Recent published reviews

Need help with you guys calling me at my number I cant reach yall
3139791689

Read all 135 reviews

One of your representatives came to my house and over the phone supposed to have signed me up for your program. I was...

Read all 225 reviews

DTE Energy and Commerce Energy Products and Services

Most reviewed product and services
  • Dte Energy Customer Care (22 reviews)
  • Dte Energy Electricity Supply (22 reviews)
  • Dte Energy Account (14 reviews)
  • Commerce Energy Sales Representative (23 reviews)
  • Commerce Energy Customer Care (13 reviews)
  • Commerce Energy Residential Gas Supply (8 reviews)