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  • 2 ISSUES RESOLVED
  • 221 TOTAL REVIEWS
  • $13.2K CLAIMED LOSSES
  • $473 AVERAGE LOSS
1.4
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Excellent customer service 1
  • Great value for the money 1

Customers don't like

  • Door-to-door approach of selling7
  • Dishonesty about lowing your bill3
  • Rude customer service3
  • Additional expensive charges2
  • Door to door selling2
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Direct Energy

Utility
Has verified representatives
  • 5 ISSUES RESOLVED
  • 571 COMPANY RESPONSES
  • 591 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
3.0
Customer service
Staff
Website
Diversity of Products or Services
Billing Practices
  • Initial contract price 7
  • Idea of a cost savings 3
  • Not waiting on hold to long 3
  • Price 3
  • Possiable savings 2

Customers don't like

  • False promises and run-around8
  • Variable price scam7
  • Given the runaround5
  • Their customer service5
  • Outrageous billing4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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