PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Commerce Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Commerce Bank

Wells Fargo and Commerce Bank Overview

Total reviews
1573
118
Company responses
0
0
Issues resolved
0
1

Wells Fargo was first mentioned on PissedConsumer on Oct 8, 2007 and since then this brand received 1573 reviews. It is 1455 reviews more than Commerce Bank received since Sep 10, 2007.

Wells Fargo and Commerce Bank Consumer Ratings

Rank
85 out of 921 in Banks category
102 out of 921 in Banks category
Customer service
93 in category
88 in category
Product or Service Quality
59 in category
70 in category
Website
70 in category
41 in category

According to consumer ratings and reviews, Wells Fargo ranks 17 points higher in the Banks category than Commerce Bank. People gave Wells Fargo 1.3 stars for Customer service criterion in Banks category and it is 121 points higher than the worst rated brand in this category. At the same time, Commerce Bank was rated 1.3 stars for Customer service criterion in this category and it is 126 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Wells Fargo has a higher rating than Commerce Bank. Regarding Website criterion, consumers gave Wells Fargo 1.9 stars and it is 67% greater than other in category. Commerce Bank however was rated 2.1 stars and it is 81% greater than other in category.

Wells Fargo and Commerce Bank Rating Details

Customer service
1.3 (370 reviews)
1.3 (43 reviews)
Reviewer's quote

...com – your company’s #1 value = •Doing what’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime...

Casey B

This is the letter I sent to Customer Service after a terrible experience with their employees. Hello Customer Service department: I would like to let you know that I went to your branch office located on 3000 W 6th St. Lawrence, Kansas 66049 30 minutes before closing on10/11, (2:32 - 2:35pm ish)...

Marcia E
Product or Service Quality
1.4 (316 reviews)
1.3 (41 reviews)
Reviewer's quote

The Wells Fargo Bank on 174th takes 45 minutes to an hour to make a deposit when there's two people ahead of you horrible service horrible plac recommend bank somewhere else..

PissedConsumer1640445

But since I had barely any money in my account, they charged their little service charge, which made me overdraft (even though I didn’t have overdraft protection) and the 5 dollars they took from me turned into 60 with overdraft fees. Ridiculous. I have never encountered a polite person at any of...

Leah S
Website
1.9 (307 reviews)
2.1 (35 reviews)
Reviewer's quote

...Had to call the phone number to get help off there website. Just to find out they deleted my password. They claimed it was because of a software update...

PissedConsumer1445000

...On their website, they go further regarding their commitment to getting to know their customer by saying; “What worries them. What dreams inspire them. Then we work together to help them find the financial solutions that truly make a difference in their lives...

Shaleah

Wells Fargo and Commerce Bank Pros and Cons

Pros
  • Who did try to make me fell better
  • Nightmare
  • Wells fargo stole my home with no missed paymants and proof
  • Near home
  • How the used to operate
  • Customer service
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Bogus fees
  • Lack of online options
  • Charged without my consent

Wells Fargo and Commerce Bank Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

4

i ask for info. and they delivered it quickly

Wells Fargo and Commerce Bank Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

1

March 9, 2015
I made a normal checking deposit with the ATM on location 922 Walnut St. KCMO 64106. When I deposited my...

Wells Fargo and Commerce Bank Latest Reviews

Recent published reviews
1

when i reported fraud i was informed all was well. two weeks later 10 business days i went in again and was informed...

Read all 1573 reviews
1

I have had numerous issues with my account since opening it online. When I went into the branch inside a local Dillons...

Read all 118 reviews

Wells Fargo and Commerce Bank Products and Services

Most reviewed product and services
  • Wells Fargo Account (233 reviews)
  • Wells Fargo Loan (203 reviews)
  • Wells Fargo Mortgage (197 reviews)
  • Commerce Bank Deposit (10 reviews)
  • Commerce Bank Customer Care (10 reviews)
  • Commerce Bank Account (9 reviews)