PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wells Fargo and Commerce Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wells Fargo
Commerce Bank

Wells Fargo and Commerce Bank Overview

Total reviews 1643 124
Company responses 0 0
Issues resolved 1 1

Wells Fargo and Commerce Bank Consumer Ratings

Rank
104 out of 748 in Banks category
122 out of 748 in Banks category
Customer service
106 in category
107 in category
Product or Service Quality
73 in category
93 in category
Website
82 in category
72 in category
Reliability
93 in category
58 in category

Wells Fargo and Commerce Bank Rating Details

Customer service
1.3 (395 reviews)
1.3 (48 reviews)
Reviewer's quote

Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Customer Service number is not very helpful, as every question has to be transferred around to another rep to be addressed by a so called specialist. This bank is also horrible about putting crap fees on checking and savings accounts and they generally view their customers as objects to simply mine...

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Product or Service Quality
1.4 (346 reviews)
1.3 (44 reviews)
Reviewer's quote

I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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This is the letter I sent to Customer Service after a terrible experience with their employees. Hello Customer Service department: I would like to let you know that I went to your branch office located on 3000 W 6th St. Lawrence, Kansas 660** ** minutes before closing on10/11, (2:32 - 2:35pm ish)...

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Website
1.9 (329 reviews)
2 (40 reviews)
Reviewer's quote

...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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...On their website, they go further regarding their commitment to getting to know their customer by saying; “What worries them. What dreams inspire them. Then we work together to help them find the financial solutions that truly make a difference in their lives...

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Reliability
1.3 (304 reviews)
1.4 (39 reviews)
Reviewer's quote

...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Tellers are very rude and lazy. They took money off my card that I didn't get. Asked about it in person was treated horrible didn't get money back. Called corporate to file complaint. They would not let me file a complaint would not let me talk to a manager

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Wells Fargo and Commerce Bank Pros and Cons

Pros
  • No customer service
  • Who did try to make me fell better
  • Nightmare
  • Near home
  • Lots of branches
  • How the used to operate
Cons
  • Customer service
  • Incompetant
  • Rude representatives
  • Bogus fees
  • Untrained employees to treat clients
  • Poor customer service

Wells Fargo and Commerce Bank Most Positive Reviews

Top rated reviews
5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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3.9

i ask for info. and they delivered it quickly

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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3.7

We have been customers here for 15+ years. Soon we will be pulling our service from this bank. 3 MONTHS ago there were...

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Wells Fargo and Commerce Bank Most Critical Reviews

Lowest rated reviews
1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

March 9, 2015
I made a normal checking deposit with the ATM on location 922 Walnut St. KCMO 64106. When I deposited my...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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1

had account for 8 years to transfer funds to my commerce credit card only. In the fall they snuck in some statement-...

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Wells Fargo and Commerce Bank Latest Reviews

Recent published reviews
1

A check sent to be mailed was stolen (maybe out of our mailbox), altered, and deposited via ATM into an unauthorized...

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1

Tellers are very rude and lazy. They took money off my card that I didn't get. Asked about it in person was treated...

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No votes

You are putting people in danger by allowing people in your bank with their face covered. Did you ever stop to think...

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1

Commerce bank is a scam and they take advantage of students. They charge you for withdrawing money from THEIR ATMS. Had...

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Wells Fargo and Commerce Bank Products and Services

Most reviewed product and services
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (200 reviews)
  • Wells Fargo Checking Account (121 reviews)
  • Commerce Bank Deposit (10 reviews)
  • Commerce Bank Checking Account (8 reviews)
  • Commerce Bank Online Banking (7 reviews)