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Commerce Bank
Wells Fargo

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Commerce Bank

Commerce Bank

1.4
  • 1 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 114 TOTAL REVIEWS
Rank
95 out of 1014
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    32
  • SUCCESSFUL
    38%
  • AVG CALL DURATION
    02:14
  • ISSUES RESOLVED
    11%
Top Products and Services
1.5
10 reviews
1.3
9 reviews
1
9 reviews
Wells Fargo

Wells Fargo

1.5
  • 0 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1559 TOTAL REVIEWS
Rank
77 out of 1014
in Banks category
Rating Details
Customer service
Product or Service Quality
Website
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    6
  • SUCCESSFUL
    67%
  • AVG CALL DURATION
    07:30
  • ISSUES RESOLVED
    25%
Top Products and Services
1.2
233 reviews
1.2
203 reviews
1.3
196 reviews

How would you compare Commerce Bank vs Wells Fargo?

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Anonymous
#1690039

Right now, I can't think of anyone with customer service bad enough to compare Commerce to. For the second time in 6 weeks the password to my online account suddenly won't work and the agent at the bank's Customer No Service demanded that I cite two recent transactions. I cited about 8 but each and every one was "too old", "too recent" or just "I'm not seeing it." I've had the account since 1988 but of course that doesn't mean squat.

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