PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Commerce Bank and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Commerce Bank
Wells Fargo

Commerce Bank and Wells Fargo Overview

Total reviews 124 1629
Company responses 0 0
Issues resolved 1 1

Commerce Bank and Wells Fargo Consumer Ratings

Rank
118 out of 740 in Banks category
99 out of 740 in Banks category
Customer service
105 in category
103 in category
Product or Service Quality
93 in category
73 in category
Website
71 in category
83 in category
Reliability
59 in category
91 in category

Commerce Bank and Wells Fargo Rating Details

Customer service
1.3 (48 reviews)
1.3 (390 reviews)
Reviewer's quote

Customer Service number is not very helpful, as every question has to be transferred around to another rep to be addressed by a so called specialist. This bank is also horrible about putting crap fees on checking and savings accounts and they generally view their customers as objects to simply mine...

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.3 (44 reviews)
1.4 (339 reviews)
Reviewer's quote

This is the letter I sent to Customer Service after a terrible experience with their employees. Hello Customer Service department: I would like to let you know that I went to your branch office located on 3000 W 6th St. Lawrence, Kansas 66049 30 minutes before closing on10/11, (2:32 - 2:35pm ish)...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Website
2 (40 reviews)
1.9 (326 reviews)
Reviewer's quote

...On their website, they go further regarding their commitment to getting to know their customer by saying; “What worries them. What dreams inspire them. Then we work together to help them find the financial solutions that truly make a difference in their lives...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Reliability
1.4 (39 reviews)
1.3 (300 reviews)
Reviewer's quote

Tellers are very rude and lazy. They took money off my card that I didn't get. Asked about it in person was treated horrible didn't get money back. Called corporate to file complaint. They would not let me file a complaint would not let me talk to a manager

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...No concern for customer service, quality products, reliability or anything else that is helpful to the consumer. Ive noticed discrepancies in my account before, but never this blatant. Sometimes my account would be off 3 or 4 dollars but id just let it go...

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Commerce Bank and Wells Fargo Pros and Cons

Pros
  • Near home
  • Lots of branches
  • How the used to operate
  • No customer service
  • Who did try to make me fell better
  • Nightmare
Cons
  • Bogus fees
  • Untrained employees to treat clients
  • Poor customer service
  • Customer service
  • Incompetant
  • Rude representatives

Commerce Bank and Wells Fargo Most Positive Reviews

Top rated reviews
3.9

i ask for info. and they delivered it quickly

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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3.7

We have been customers here for 15+ years. Soon we will be pulling our service from this bank. 3 MONTHS ago there were...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Commerce Bank and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

March 9, 2015
I made a normal checking deposit with the ATM on location 922 Walnut St. KCMO 64106. When I deposited my...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

had account for 8 years to transfer funds to my commerce credit card only. In the fall they snuck in some statement-...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Commerce Bank and Wells Fargo Latest Reviews

Recent published reviews
1

Tellers are very rude and lazy. They took money off my card that I didn't get. Asked about it in person was treated...

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No votes

I am usually able to walk into my Wells Fargo bank and do my banking without being told to wear a mask! I recently went...

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1

Commerce bank is a scam and they take advantage of students. They charge you for withdrawing money from THEIR ATMS. Had...

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No votes

Details are not required to simply report that the supervisor with whom I spoke today regarding ongoing issues in...

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Commerce Bank and Wells Fargo Products and Services

Most reviewed product and services
  • Commerce Bank Deposit (10 reviews)
  • Commerce Bank Customer Care (10 reviews)
  • Commerce Bank Account (10 reviews)
  • Wells Fargo Account (241 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)