PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Commerce Bank and Regions Bank as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Commerce Bank
Regions Bank

Commerce Bank and Regions Bank Overview

Total reviews 124 435
Company responses 0 0
Issues resolved 1 1

Commerce Bank and Regions Bank Consumer Ratings

Rank
119 out of 742 in Banks category
117 out of 742 in Banks category
Customer service
89 in category
69 in category
Product or Service Quality
77 in category
78 in category
Website
64 in category
102 in category
Additional Fees
87 in category
60 in category

Commerce Bank and Regions Bank Rating Details

Customer service
1.3 (48 reviews)
1.4 (164 reviews)
Reviewer's quote

Customer Service number is not very helpful, as every question has to be transferred around to another rep to be addressed by a so called specialist. This bank is also horrible about putting crap fees on checking and savings accounts and they generally view their customers as objects to simply mine...

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...So I called their Customer Service. Explained my situation and requested a lien release. I was politely put on hold and left there for an hour and ten minutes! Frustrated and tired of waiting, I hung up and opted to try email...

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Product or Service Quality
1.3 (44 reviews)
1.3 (125 reviews)
Reviewer's quote

This is the letter I sent to Customer Service after a terrible experience with their employees. Hello Customer Service department: I would like to let you know that I went to your branch office located on 3000 W 6th St. Lawrence, Kansas 660** ** minutes before closing on10/11, (2:32 - 2:35pm ish)...

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...it myself she says like this and proceeded to tare it her self and dropped it on the counter I said Rosey you need to do better to be better your customer service is horrible in the mean time I found a check book and handed her and a old card from regions. Nope not good enough. So I said I'll be right back to find the...

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Website
2 (40 reviews)
1.6 (117 reviews)
Reviewer's quote

...On their website, they go further regarding their commitment to getting to know their customer by saying; “What worries them. What dreams inspire them. Then we work together to help them find the financial solutions that truly make a difference in their lives...

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Today the Regions website is experiencing technical problems according to a chat request with a service rep. Of course you would not know this because there is no notification of this anywhere in their log on page. So you spend 15 minutes trying to find out what the issue is with the site not...

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Additional Fees
1.3 (39 reviews)
1.4 (108 reviews)
Reviewer's quote

...00 in fees in a 2 year period. I have never in my 63 years of life every put money into a savings account and lost money. Unbelievable!! They said it was dormant..

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...Somehow the additional surplus on the payments ran out and I underpaid for a month..

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Commerce Bank and Regions Bank Pros and Cons

Pros
  • Near home
  • Lots of branches
  • How the used to operate
  • Initial contact
  • Reps were polite for the most part
  • Local employees are great
Cons
  • Bogus fees
  • Untrained employees to treat clients
  • Poor customer service
  • Awful customer service
  • Lack of communication
  • Rude abrupt customer service

Commerce Bank and Regions Bank Most Positive Reviews

Top rated reviews
3.9

i ask for info. and they delivered it quickly

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5

I spoke with one representative by the name of Shameka and she couldn't do anything for me and so then I called back...

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3.7

We have been customers here for 15+ years. Soon we will be pulling our service from this bank. 3 MONTHS ago there were...

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5

Harrison, Arkansas has great management and an all around good team that cares for their customers!!

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Commerce Bank and Regions Bank Most Critical Reviews

Lowest rated reviews
1

March 9, 2015
I made a normal checking deposit with the ATM on location 922 Walnut St. KCMO 64106. When I deposited my...

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1

With deposits of over a million dollars in the last two years with the bank and my credit good could not even get a...

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1

had account for 8 years to transfer funds to my commerce credit card only. In the fall they snuck in some statement-...

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1

Bought a vaca home thru Regions Bank with excellent credit and 20% down and they delayed loan, never communicated...

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Commerce Bank and Regions Bank Latest Reviews

Recent published reviews
1

Tellers are very rude and lazy. They took money off my card that I didn't get. Asked about it in person was treated...

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1

i have banked with regions for over twenty years. i tried to open a new account at another bank. regions 'held' the...

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1

Commerce bank is a scam and they take advantage of students. They charge you for withdrawing money from THEIR ATMS. Had...

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1

they have repeatedly closed my account for no reason. locking me out of my money. i cant even get groceries thanks to...

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Commerce Bank and Regions Bank Products and Services

Most reviewed product and services
  • Commerce Bank Deposit (10 reviews)
  • Commerce Bank Checking Account (8 reviews)
  • Commerce Bank Online Banking (7 reviews)
  • Regions Bank Checking Account (56 reviews)
  • Regions Bank Banking Service (35 reviews)
  • Regions Bank Manager (14 reviews)