PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visiting Angels and Comfort Keepers Home Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visiting Angels
Comfort Keepers Home Care

Visiting Angels and Comfort Keepers Home Care Overview

Total reviews
211
112
Company responses
1
2
Issues resolved
1
1

Visiting Angels was first mentioned on PissedConsumer on Oct 28, 2010 and since then this brand received 211 reviews. It is 99 reviews more than Comfort Keepers Home Care received since Feb 1, 2011. Comfort Keepers Home Care responds to reviews and communicates with its consumers more often than Visiting Angels. Comfort Keepers Home Care customer service team contacts its customers via PissedConsumer.com in 2 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Comfort Keepers Home Care customer support team than with Visiting Angels customer service.

Visiting Angels and Comfort Keepers Home Care Consumer Ratings

Rank
312 out of 2627 in Hospitals, Clinics and Medical Centers category
313 out of 2627 in Hospitals, Clinics and Medical Centers category
Staff
313 in category
299 in category
Customer service
234 in category
229 in category
Product or Service Quality
189 in category
236 in category

According to consumer ratings and reviews, Visiting Angels ranks 1 points higher in the Hospitals, Clinics and Medical Centers category than Comfort Keepers Home Care. People gave Visiting Angels 1.5 stars for Staff criterion in Hospitals, Clinics and Medical Centers category and it is 435 points higher than the worst rated brand in this category. At the same time, Comfort Keepers Home Care was rated 1.5 stars for Staff criterion in this category and it is 449 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Comfort Keepers Home Care has a higher rating than Comfort Keepers Home Care. Regarding Product or Service Quality criterion, consumers gave Visiting Angels 1.7 stars and it is 75% greater than other in category. Comfort Keepers Home Care however was rated 1.5 stars and it is 68% greater than other in category.

Visiting Angels and Comfort Keepers Home Care Rating Details

Staff
1.5 (77 reviews)
1.5 (42 reviews)
Reviewer's quote

...I witnessed the phone call from client to office staff member and nothing was done about it. I regret having to leave this Agency and my many kind and terrific Clients but this Agency has some serious issues..

Janet T

...Some are marvelous - well-run by responsible caring owners and with well-trained caring staff. That is not the case with the franchise in Bentonville, AR. If all your loved one needs is companionship and limited assistance this is ok...

Pam L
Customer service
1.4 (71 reviews)
1.4 (46 reviews)
Reviewer's quote

...Remember that customer service is first and foremost the most crucial and important thing about this job. Owner only cared about the money - no respect for employee. Believed in blaming all the staff employees for the revenue declines...

Kinzlee

What kind of service is that !!! . You are the worse company we ever have . no aid is coming on weekend inspite of someone assigned on these days...

Dr
Product or Service Quality
1.7 (62 reviews)
1.5 (32 reviews)
Reviewer's quote

This was a Monday she was to be back on Wednesday never cam and no one called to say no one was coming come Friday next day of service same thing so my mother called the caregiver and she said she wasn’t coming back. I called the come in Temple Terrace on Thursday the 8th of March on what had...

PissedConsumer1309357

...Couldn't ask for better service. It was often beyond what they were responsible for...

PissedConsumer989308

Visiting Angels and Comfort Keepers Home Care Pros and Cons

Pros
  • Very professional
  • Outstanding service
  • Most workers were caring
  • Always answered phone
  • Quality of caregivers
  • Personal caregivers
Cons
  • Ignorant
  • Very unprofessional
  • Unprofessionalism
  • Incompetent office staff
  • Lack of training of caregivers
  • Untrained caregivers

Visiting Angels and Comfort Keepers Home Care Most Positive Reviews

Top rated reviews
5

Beware of disgruntled employees who use the internet as their sounding board. Best homecare company out there. Office...

5

We have had the pleasure of excellent care for my elderly Mother for the last 7 years in the Northern Suburbs of Chicago...

Visiting Angels and Comfort Keepers Home Care Most Critical Reviews

Lowest rated reviews
1

VA care giver was suppose to assist my mother with taking baths. She didn't. In fact, none of them did. I guess they...

1

The company still remains at the Kalamazoo office,I sincerely hope they make changes.The care they provided needed extre...

Visiting Angels and Comfort Keepers Home Care Latest Reviews

Recent published reviews
1

I worked as a Caregiver for VA for over five years. I was expected to use my car for Client errands and appointments wit...

Read all 211 reviews

The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care ....

Read all 112 reviews

Visiting Angels and Comfort Keepers Home Care Products and Services

Most reviewed product and services
  • Visiting Angels Adult Care (19 reviews)
  • Visiting Angels Owner (18 reviews)
  • Visiting Angels Customer Care (17 reviews)
  • Comfort Keepers Home Care Customer Care (15 reviews)
  • Comfort Keepers Home Care Adult Care (11 reviews)