PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comfort Keepers Home Care and Visiting Angels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comfort Keepers Home Care
Visiting Angels

Comfort Keepers Home Care and Visiting Angels Overview

Total reviews
112
211
Company responses
2
1
Issues resolved
1
1

Visiting Angels was first mentioned on PissedConsumer on Oct 28, 2010 and since then this brand received 211 reviews. It is 99 reviews more than Comfort Keepers Home Care received since Feb 1, 2011. Comfort Keepers Home Care responds to reviews and communicates with its consumers more often than Visiting Angels. Comfort Keepers Home Care customer service team contacts its customers via PissedConsumer.com in 2 percent of cases. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Comfort Keepers Home Care customer support team than with Visiting Angels customer service.

Comfort Keepers Home Care and Visiting Angels Consumer Ratings

Rank
312 out of 2623 in Hospitals, Clinics and Medical Centers category
311 out of 2623 in Hospitals, Clinics and Medical Centers category
Customer service
227 in category
232 in category
Staff
296 in category
310 in category
Diversity of Products or Services
292 in category
269 in category

According to consumer ratings and reviews, Visiting Angels ranks 1 points higher in the Hospitals, Clinics and Medical Centers category than Comfort Keepers Home Care. People gave Comfort Keepers Home Care 1.4 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 543 points higher than the worst rated brand in this category. At the same time, Visiting Angels was rated 1.4 stars for Customer service criterion in this category and it is 538 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Visiting Angels has a higher rating than Visiting Angels. Regarding Diversity of Products or Services criterion, consumers gave Comfort Keepers Home Care 1.5 stars and it is 62% greater than other in category. Visiting Angels however was rated 1.7 stars and it is 65% greater than other in category.

Comfort Keepers Home Care and Visiting Angels Rating Details

Customer service
1.4 (46 reviews)
1.4 (71 reviews)
Reviewer's quote

What kind of service is that !!! . You are the worse company we ever have . no aid is coming on weekend inspite of someone assigned on these days...

Dr

...Remember that customer service is first and foremost the most crucial and important thing about this job. Owner only cared about the money - no respect for employee. Believed in blaming all the staff employees for the revenue declines...

Kinzlee
Staff
1.5 (42 reviews)
1.5 (77 reviews)
Reviewer's quote

...Some are marvelous - well-run by responsible caring owners and with well-trained caring staff. That is not the case with the franchise in Bentonville, AR. If all your loved one needs is companionship and limited assistance this is ok...

Pam L

...I witnessed the phone call from client to office staff member and nothing was done about it. I regret having to leave this Agency and my many kind and terrific Clients but this Agency has some serious issues..

Janet T
Diversity of Products or Services
1.5 (36 reviews)
1.7 (56 reviews)
Reviewer's quote

...unprofessional owner ever encountered, is under some stress at being called out for that comment, she chose to tell us that she was calling adult protective services on us for leaving our bedridden loved one home alone for an hour to take the kids to soccer practice. If we were home 24/7, we would not need Comfort Keepers to come help care for...

Noely

...RESEARCH BEFORE YOU WORK FOR OR HIRE ANY ELDER CARE SERVICES. It makes me very sad & angry to know that there are agencies like this who abuse & take advantage of the elderly. ..

PissedConsumer1114868

Comfort Keepers Home Care and Visiting Angels Pros and Cons

Pros
  • Always answered phone
  • Quality of caregivers
  • Personal caregivers
  • Very professional
  • Outstanding service
  • Most workers were caring
Cons
  • Incompetent office staff
  • Lack of training of caregivers
  • Untrained caregivers
  • Ignorant
  • Very unprofessional
  • Unprofessionalism

Comfort Keepers Home Care and Visiting Angels Most Positive Reviews

Top rated reviews
5

We have had the pleasure of excellent care for my elderly Mother for the last 7 years in the Northern Suburbs of Chicago...

5

Beware of disgruntled employees who use the internet as their sounding board. Best homecare company out there. Office...

Comfort Keepers Home Care and Visiting Angels Most Critical Reviews

Lowest rated reviews
1

The company still remains at the Kalamazoo office,I sincerely hope they make changes.The care they provided needed extre...

1

VA care giver was suppose to assist my mother with taking baths. She didn't. In fact, none of them did. I guess they...

Comfort Keepers Home Care and Visiting Angels Latest Reviews

Recent published reviews

The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care ....

Read all 112 reviews
1

I worked as a Caregiver for VA for over five years. I was expected to use my car for Client errands and appointments wit...

Read all 211 reviews

Comfort Keepers Home Care and Visiting Angels Products and Services

Most reviewed product and services
  • Comfort Keepers Home Care Customer Care (15 reviews)
  • Comfort Keepers Home Care Adult Care (11 reviews)
  • Visiting Angels Adult Care (19 reviews)
  • Visiting Angels Owner (18 reviews)
  • Visiting Angels Customer Care (17 reviews)