PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comfort Keepers Home Care and Right At Home as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comfort Keepers Home Care
Right At Home

Comfort Keepers Home Care and Right At Home Overview

Total reviews
112
46
Company responses
2
0
Issues resolved
1
0

Comfort Keepers Home Care was first mentioned on PissedConsumer on Feb 1, 2011 and since then this brand received 112 reviews. It is 66 reviews more than Right At Home received since Sep 10, 2011.

Comfort Keepers Home Care and Right At Home Consumer Ratings

Rank
309 out of 2944 in Hospitals, Clinics and Medical Centers category
280 out of 2944 in Hospitals, Clinics and Medical Centers category
Customer service
225 in category
199 in category
Staff
291 in category
244 in category
Diversity of Products or Services
289 in category
251 in category

According to consumer ratings and reviews, Right At Home ranks 29 points higher in the Hospitals, Clinics and Medical Centers category than Comfort Keepers Home Care. People gave Comfort Keepers Home Care 1.4 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 542 points higher than the worst rated brand in this category. At the same time, Right At Home was rated 1.5 stars for Customer service criterion in this category and it is 568 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Right At Home has a higher rating than Comfort Keepers Home Care. Regarding Diversity of Products or Services criterion, consumers gave Comfort Keepers Home Care 1.5 stars and it is 62% greater than other in category. Right At Home however was rated 1.8 stars and it is 67% greater than other in category.

Comfort Keepers Home Care and Right At Home Rating Details

Customer service
1.4 (46 reviews)
1.5 (25 reviews)
Reviewer's quote

What I like is that she is very ethical as she knows other providers and services that are first covered by insurance meaning less out of pocket for the customer. Hours are tough - but if I don't want to work for than 8 they do not schedule me for more than 8. I typically work Sundays and Wednesday...

Marilyne

Lousy customer service! Phony and not friendly! up up up with their noses...

PissedConsumer1503859
Staff
1.5 (42 reviews)
1.8 (26 reviews)
Reviewer's quote

...Some are marvelous - well-run by responsible caring owners and with well-trained caring staff. That is not the case with the franchise in Bentonville, AR. If all your loved one needs is companionship and limited assistance this is ok...

Pam L

I find the company and all the staff to be extremely helpful and willing to resolve any issues swiftly and with professionalism. I could see all the carer's have been provided with excellent training, finding them to be conscientious, kind, helpful and prepared to do whatever was asked of them. Its...

Balvinder D
Diversity of Products or Services
1.5 (36 reviews)
1.8 (20 reviews)
Reviewer's quote

...The patient complains for the services of the company. The staff of the office are unable to help the employees for situation and didn't solve the patients issues. The manager had problem with Hispanic employees and he is so mean...

PissedConsumer912029

We all know that when it’s time for mom to except care at home, it’s a battle. I informed right at home that Mom already had someone living in the house that was leaving at the end of June so I paused her new service until Our live in left. She is older she is a fall risk yet at the same time she...

PissedConsumer1271414

Comfort Keepers Home Care and Right At Home Pros and Cons

Pros
  • Always answered phone
  • Quality of caregivers
  • Personal caregivers
  • Two of the five caregivers they sent to our home
Cons
  • Incompetent office staff
  • Lack of training of caregivers
  • Untrained caregivers
  • Customer service
  • In particular the assault by the care giver

Comfort Keepers Home Care and Right At Home Most Positive Reviews

Top rated reviews
5

We have had the pleasure of excellent care for my elderly Mother for the last 7 years in the Northern Suburbs of Chicago...

5

I find this to be the most professional and courteous company in the Pinellas County area. They go beyond what is...

Comfort Keepers Home Care and Right At Home Most Critical Reviews

Lowest rated reviews
1

The company still remains at the Kalamazoo office,I sincerely hope they make changes.The care they provided needed extre...

1

Let me just say ive done this work for many years right at home MAKES u take on call shifts even if yr at full time...

Comfort Keepers Home Care and Right At Home Latest Reviews

Recent published reviews

The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care ....

Read all 112 reviews
1

Look tried right at home. Don't do it. They will do there best to get you in trouble for eler abuse even though you pay...

Read all 46 reviews

Comfort Keepers Home Care and Right At Home Products and Services

Most reviewed product and services
  • Comfort Keepers Home Care Customer Care (15 reviews)
  • Comfort Keepers Home Care Adult Care (11 reviews)
  • Right At Home Adult Care (10 reviews)
  • Right At Home Customer Care (8 reviews)
  • Right At Home Owner (2 reviews)