PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comfort Keepers Home Care and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comfort Keepers Home Care
Kaiser Permanente

Comfort Keepers Home Care and Kaiser Permanente Overview

Total reviews
112
507
Company responses
2
0
Issues resolved
1
2

Comfort Keepers Home Care and Kaiser Permanente Consumer Ratings

Rank
330 out of 1980 in Hospitals, Clinics and Medical Centers category
112 out of 1060 in Insurance category
Customer service
236 in category
118 in category
Diversity of Products or Services
302 in category
115 in category
Website
250 in category
61 in category
Product or Service Quality
242 in category
103 in category

Comfort Keepers Home Care and Kaiser Permanente Rating Details

Customer service
1.4 (46 reviews)
1.4 (210 reviews)
Reviewer's quote

What kind of service is that !!! . You are the worse company we ever have . no aid is coming on weekend inspite of someone assigned on these days...

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Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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Diversity of Products or Services
1.5 (36 reviews)
1.7 (160 reviews)
Reviewer's quote

Comfort Keepers locations are franchises and services vary based on ownership. Some are marvelous - well-run by responsible caring owners and with well-trained caring staff. That is not the case with the franchise in Bentonville, AR...

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I have been told that even though I am presenting either suicidle or even homicidle I am over utilizing services. They explained that these hospital stays are very expensive and that if something doesnt change soon they will seek to have me conservatized by the state of California which will then...

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Website
2 (35 reviews)
2.2 (184 reviews)
Reviewer's quote

The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care . They are lazy to provide care to my father . We are regret to have this company

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Now when I contact member Services about the progress of my case complaint I get emails like this : Hello James, Thank you for your message to the website. Please accept our apologies as we here in Member Services do not have access to your complaint. We can only direct you to the assigned case...

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Product or Service Quality
1.5 (32 reviews)
1.5 (195 reviews)
Reviewer's quote

...Couldn't ask for better service. It was often beyond what they were responsible for...

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Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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Comfort Keepers Home Care and Kaiser Permanente Pros and Cons

Pros
  • Always answered phone
  • Quality of caregivers
  • Personal caregivers
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • Incompetent office staff
  • Lack of training of caregivers
  • Untrained caregivers
  • Customer service
  • Rising costs and bad service
  • No good answers

Comfort Keepers Home Care and Kaiser Permanente Most Positive Reviews

Top rated reviews
5

We have had the pleasure of excellent care for my elderly Mother for the last 7 years in the Northern Suburbs of Chicago...

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5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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4.5

I just started working for the Comfort Keepers in Plymouth - they are also on the Cape. We have a new owner who is an RN...

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4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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Comfort Keepers Home Care and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

The company still remains at the Kalamazoo office,I sincerely hope they make changes.The care they provided needed extre...

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1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

I had to give them a deposit for services. That is their policy. That was okay but they took my money and I have not...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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Comfort Keepers Home Care and Kaiser Permanente Latest Reviews

Recent published reviews
No votes

The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care ....

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1

FMy mom was having a seizure and the dr and nurses and trainees (room full) stood around with their mouths open...

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1

What kind of service is that !!! . You are the worse company we ever have . no aid is coming on weekend inspite of...

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1.5

Was a Kaiser member for years. Had open heart surgery, a stroke and esophagus issues. Because I turned 65 I needed...

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Comfort Keepers Home Care and Kaiser Permanente Products and Services

Most reviewed product and services
  • Comfort Keepers Home Care Customer Care (15 reviews)
  • Comfort Keepers Home Care Adult Care (11 reviews)
  • Kaiser Permanente Medical Care (86 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (39 reviews)