PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Instead and Comfort Keepers Home Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Instead
Comfort Keepers Home Care

Home Instead and Comfort Keepers Home Care Overview

Total reviews
66
112
Company responses
0
2
Issues resolved
0
1

Home Instead and Comfort Keepers Home Care Consumer Ratings

Rank
268 out of 1972 in Hospitals, Clinics and Medical Centers category
329 out of 1972 in Hospitals, Clinics and Medical Centers category
Customer service
201 in category
236 in category
Product or Service Quality
212 in category
242 in category
Price Affordability
283 in category
253 in category
Website
335 in category
248 in category

Home Instead and Comfort Keepers Home Care Rating Details

Customer service
1.6 (22 reviews)
1.4 (46 reviews)
Reviewer's quote

Jerri, the franchise owner in Colorado Springs, is totally non-compassionate and has horrid customer service skills. We experienced high turnover and weren't happy with the care givers she kept changing for my Mom. We chose to transitions to another company...

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What kind of service is that !!! . You are the worse company we ever have . no aid is coming on weekend inspite of someone assigned on these days...

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Product or Service Quality
1.6 (19 reviews)
1.5 (32 reviews)
Reviewer's quote

...THE COMPANY DOES NOT PROVIDE ENOUGH QUALITY TRAINING TO PERFORM YOUR JOB ADEQUATELY. This will leave you in many situations where you are helpless to the client you are caring for and will leave you in an UNSAFE situation. They honestly don't care about the quality of care they provide to clients...

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...Couldn't ask for better service. It was often beyond what they were responsible for...

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Price Affordability
1.4 (14 reviews)
1.6 (24 reviews)
Reviewer's quote

My head supervisor called me a ni**er when they thought I wasn't listening to what was going on during the employment meeting. (*=g) The meeting was about an old woman having a heart attack due to faulty phone services on the part of the facility. An employee was almost attacked by clients Siberian...

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The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care . They are lazy to provide care to my father . We are regret to have this company

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Website
1.7 (13 reviews)
2 (35 reviews)
Reviewer's quote

The office staff are dismissive, and fail to carry out duties ie: updating care plans/implementation, Medication changes are not done expeditiously.Skin breakdown is frequently ignored and they go into CYA mode when questioned. They are incompetent for basic wound care and hygiene. The personal...

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Comfort Keepers locations are franchises and services vary based on ownership. Some are marvelous - well-run by responsible caring owners and with well-trained caring staff. That is not the case with the franchise in Bentonville, AR.If all your loved one needs is companionship and limited...

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Home Instead and Comfort Keepers Home Care Pros and Cons

Pros
  • One caregiver out of ten
  • Horrid
  • Always answered phone
  • Quality of caregivers
  • Personal caregivers
Cons
  • Much at all
  • Treatment
  • Staff
  • Incompetent office staff
  • Lack of training of caregivers
  • Untrained caregivers

Home Instead and Comfort Keepers Home Care Most Positive Reviews

Top rated reviews
5

The caliber of people who write these reviews should tell you why the company let them go! Really take a look at...

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5

We have had the pleasure of excellent care for my elderly Mother for the last 7 years in the Northern Suburbs of Chicago...

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5

Home Instead caregivers took wonderful care of my elderly aunt and gave us the peace of mind we needed. I know that...

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4.5

I just started working for the Comfort Keepers in Plymouth - they are also on the Cape. We have a new owner who is an RN...

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Home Instead and Comfort Keepers Home Care Most Critical Reviews

Lowest rated reviews
1

I worked for this company for a few months. They are very unprofessional to their employees and will do anything they...

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1

The company still remains at the Kalamazoo office,I sincerely hope they make changes.The care they provided needed extre...

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1

Oh yeah, their very compassionate, right, could of fooled me. After suing me for subpar work for $8,000.00, it turned i...

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1

I had to give them a deposit for services. That is their policy. That was okay but they took my money and I have not...

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Home Instead and Comfort Keepers Home Care Latest Reviews

Recent published reviews
1

My head supervisor called me a ni**er when they thought I wasn't listening to what was going on during the employment...

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No votes

The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care ....

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1

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in no...

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1

What kind of service is that !!! . You are the worse company we ever have . no aid is coming on weekend inspite of...

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Home Instead and Comfort Keepers Home Care Products and Services

Most reviewed product and services
  • Home Instead Adult Care (3 reviews)
  • Comfort Keepers Home Care Customer Care (15 reviews)
  • Comfort Keepers Home Care Adult Care (11 reviews)