PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Instead and Comfort Keepers Home Care as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Instead
Comfort Keepers Home Care

Home Instead and Comfort Keepers Home Care Overview

Total reviews
65
112
Company responses
0
2
Issues resolved
0
1

Comfort Keepers Home Care was first mentioned on PissedConsumer on Feb 1, 2011 and since then this brand received 112 reviews. It is 47 reviews more than Home Instead received since Sep 25, 2007.

Home Instead and Comfort Keepers Home Care Consumer Ratings

Rank
274 out of 2942 in Hospitals, Clinics and Medical Centers category
308 out of 2942 in Hospitals, Clinics and Medical Centers category
Customer service
187 in category
225 in category
Product or Service Quality
199 in category
231 in category
Staff
296 in category
291 in category

According to consumer ratings and reviews, Home Instead ranks 34 points higher in the Hospitals, Clinics and Medical Centers category than Comfort Keepers Home Care. People gave Home Instead 1.6 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 580 points higher than the worst rated brand in this category. At the same time, Comfort Keepers Home Care was rated 1.4 stars for Customer service criterion in this category and it is 542 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Home Instead has a higher rating than Comfort Keepers Home Care. Regarding Staff criterion, consumers gave Home Instead 1.5 stars and it is 61% greater than other in category. Comfort Keepers Home Care however was rated 1.5 stars and it is 62% greater than other in category.

Home Instead and Comfort Keepers Home Care Rating Details

Customer service
1.6 (21 reviews)
1.4 (46 reviews)
Reviewer's quote

Company is a total joke.. refuses to send someone saturdays and is rude as anything. Would rather not have care than deal with this place. owners do not know how to run a business.Joke.

Kemaya

What I like is that she is very ethical as she knows other providers and services that are first covered by insurance meaning less out of pocket for the customer. Hours are tough - but if I don't want to work for than 8 they do not schedule me for more than 8. I typically work Sundays and Wednesday...

Marilyne
Product or Service Quality
1.6 (18 reviews)
1.5 (32 reviews)
Reviewer's quote

You need a car because most clients are not on a bus line. They may send you out 20 miles or more from your home. So be expected to have a car where you're driving all over for 3-5 hour shifts, using your gas and mileage and wear and tear on your vehicle. You need a car daily because they send you...

MarilynC

Comfort Keepers locations are franchises and services vary based on ownership. Some are marvelous - well-run by responsible caring owners and with well-trained caring staff. That is not the case with the franchise in Bentonville, AR...

Pam L
Staff
1.5 (18 reviews)
1.5 (42 reviews)
Reviewer's quote

The office staff are dismissive, and fail to carry out duties ie: updating care plans/implementation, Medication changes are not done expeditiously. Skin breakdown is frequently ignored and they go into CYA mode when questioned. They are incompetent for basic wound care and hygiene...

PissedConsumer1550718

...My mother got along well with the staff, and was treated with respect and dignity. I couldn't be more pleased. Thank you Mary and the staff of Comfort Keepers...

PissedConsumer989308

Home Instead and Comfort Keepers Home Care Pros and Cons

Pros
  • One caregiver out of ten
  • Horrid
  • Always answered phone
  • Quality of caregivers
  • Personal caregivers
Cons
  • Much at all
  • Treatment
  • Lack of responsibility
  • Incompetent office staff
  • Lack of training of caregivers
  • Untrained caregivers

Home Instead and Comfort Keepers Home Care Most Positive Reviews

Top rated reviews
5

The caliber of people who write these reviews should tell you why the company let them go! Really take a look at...

5

We have had the pleasure of excellent care for my elderly Mother for the last 7 years in the Northern Suburbs of Chicago...

Home Instead and Comfort Keepers Home Care Most Critical Reviews

Lowest rated reviews
1

Home instead of somersault point/cape may/atlantic county is the worst of many agencies I've hired to care for my...

1

The company still remains at the Kalamazoo office,I sincerely hope they make changes.The care they provided needed extre...

Home Instead and Comfort Keepers Home Care Latest Reviews

Recent published reviews
1

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in no...

Read all 65 reviews

The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care ....

Read all 112 reviews

Home Instead and Comfort Keepers Home Care Products and Services

Most reviewed product and services
  • Home Instead Adult Care (3 reviews)
  • Comfort Keepers Home Care Customer Care (15 reviews)
  • Comfort Keepers Home Care Adult Care (11 reviews)