PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comfort Keepers Home Care and Home Instead as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comfort Keepers Home Care
Home Instead

Comfort Keepers Home Care and Home Instead Overview

Total reviews
112
65
Company responses
2
0
Issues resolved
1
0

Comfort Keepers Home Care was first mentioned on PissedConsumer on Feb 1, 2011 and since then this brand received 112 reviews. It is 47 reviews more than Home Instead received since Sep 25, 2007.

Comfort Keepers Home Care and Home Instead Consumer Ratings

Rank
311 out of 2946 in Hospitals, Clinics and Medical Centers category
277 out of 2946 in Hospitals, Clinics and Medical Centers category
Customer service
225 in category
187 in category
Staff
292 in category
297 in category
Diversity of Products or Services
289 in category
304 in category

According to consumer ratings and reviews, Home Instead ranks 34 points higher in the Hospitals, Clinics and Medical Centers category than Comfort Keepers Home Care. People gave Comfort Keepers Home Care 1.4 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 542 points higher than the worst rated brand in this category. At the same time, Home Instead was rated 1.6 stars for Customer service criterion in this category and it is 580 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Home Instead has a higher rating than Home Instead. Regarding Diversity of Products or Services criterion, consumers gave Comfort Keepers Home Care 1.5 stars and it is 62% greater than other in category. Home Instead however was rated 1.4 stars and it is 60% greater than other in category.

Comfort Keepers Home Care and Home Instead Rating Details

Customer service
1.4 (46 reviews)
1.6 (21 reviews)
Reviewer's quote

What I like is that she is very ethical as she knows other providers and services that are first covered by insurance meaning less out of pocket for the customer. Hours are tough - but if I don't want to work for than 8 they do not schedule me for more than 8. I typically work Sundays and Wednesday...

Marilyne

Company is a total joke.. refuses to send someone saturdays and is rude as anything. Would rather not have care than deal with this place. owners do not know how to run a business.Joke.

Kemaya
Staff
1.5 (42 reviews)
1.5 (18 reviews)
Reviewer's quote

...Some are marvelous - well-run by responsible caring owners and with well-trained caring staff. That is not the case with the franchise in Bentonville, AR. If all your loved one needs is companionship and limited assistance this is ok...

Pam L

The office staff are dismissive, and fail to carry out duties ie: updating care plans/implementation, Medication changes are not done expeditiously. Skin breakdown is frequently ignored and they go into CYA mode when questioned. They are incompetent for basic wound care and hygiene...

PissedConsumer1550718
Diversity of Products or Services
1.5 (36 reviews)
1.4 (12 reviews)
Reviewer's quote

...The patient complains for the services of the company. The staff of the office are unable to help the employees for situation and didn't solve the patients issues. The manager had problem with Hispanic employees and he is so mean...

PissedConsumer912029

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in north Pasadena in Healthcare Row within Fair Oaks and is simply assigned one client. She has witnessed several patient abuses at the facility she works at including the CNA staff at...

PissedConsumer1651852

Comfort Keepers Home Care and Home Instead Pros and Cons

Pros
  • Always answered phone
  • Quality of caregivers
  • Personal caregivers
  • One caregiver out of ten
  • Horrid
Cons
  • Incompetent office staff
  • Lack of training of caregivers
  • Untrained caregivers
  • Much at all
  • Treatment
  • Lack of responsibility

Comfort Keepers Home Care and Home Instead Most Positive Reviews

Top rated reviews
5

We have had the pleasure of excellent care for my elderly Mother for the last 7 years in the Northern Suburbs of Chicago...

5

The caliber of people who write these reviews should tell you why the company let them go! Really take a look at...

Comfort Keepers Home Care and Home Instead Most Critical Reviews

Lowest rated reviews
1

The company still remains at the Kalamazoo office,I sincerely hope they make changes.The care they provided needed extre...

1

Home instead of somersault point/cape may/atlantic county is the worst of many agencies I've hired to care for my...

Comfort Keepers Home Care and Home Instead Latest Reviews

Recent published reviews

The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care ....

Read all 112 reviews
1

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in no...

Read all 65 reviews

Comfort Keepers Home Care and Home Instead Products and Services

Most reviewed product and services
  • Comfort Keepers Home Care Customer Care (15 reviews)
  • Comfort Keepers Home Care Adult Care (11 reviews)
  • Home Instead Adult Care (3 reviews)