PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Econo Lodge and Comfort Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Econo Lodge
Comfort Inn

Econo Lodge and Comfort Inn Overview

Total reviews
161
123
Company responses
0
0
Issues resolved
0
0

Econo Lodge was first mentioned on PissedConsumer on Feb 25, 2008 and since then this brand received 161 reviews. It is 38 reviews more than Comfort Inn received since Jun 5, 2008.

Econo Lodge and Comfort Inn Consumer Ratings

Rank
232 out of 1798 in Hotels and Resorts category
152 out of 1798 in Hotels and Resorts category
Customer service
168 in category
124 in category
Staff
192 in category
155 in category
Price Affordability
135 in category
105 in category

According to consumer ratings and reviews, Comfort Inn ranks 80 points higher in the Hotels and Resorts category than Econo Lodge. People gave Econo Lodge 1.3 stars for Customer service criterion in Hotels and Resorts category and it is 245 points higher than the worst rated brand in this category. At the same time, Comfort Inn was rated 1.5 stars for Customer service criterion in this category and it is 289 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Comfort Inn has a higher rating than Econo Lodge. Regarding Price Affordability criterion, consumers gave Econo Lodge 2 stars and it is 67% greater than other in category. Comfort Inn however was rated 2.4 stars and it is 75% greater than other in category.

Econo Lodge and Comfort Inn Rating Details

Customer service
1.3 (76 reviews)
1.5 (54 reviews)
Reviewer's quote

...This manager is going to do nothing but damage this hotel and run it into the ground with her terrible customer service. I voiced my complaints but she did not care and treated me terribly. Obviously she doesn't care about treating their faithful guests in a loyal and courteous manner...

Dana W

I am sorely disappointed with the customer service at the Comfort Inn in Defiance Ohio. First upon check-in I was asked to pay a high price than what was quoted to me on website therefore I needed to provide proof of said quote in order to receive it. Secondly when we arrive in our room we find a...

PissedConsumer928760
Staff
1.5 (75 reviews)
1.7 (52 reviews)
Reviewer's quote

Location was disgusting, smelly and the staff were useless..

Jazmon

Great food!! Reasonable price! very clean rooms and great staff :clap:..

Allen g
Price Affordability
2 (70 reviews)
2.4 (44 reviews)
Reviewer's quote

Floors so nasty, made my socks black! General manager did NOTHING! No room change, no discount, no refund- actually said he’d charge me 1/3 price to stay an extra 6 hrs!..

Tammy B

...as we were told that the prices would be dropped to the red cross price for us. This is sad to say that i will never stay at that inn ever if you plan on lying to people just so they keep your prices up and not help people from a fire. who have been displaced for almost 5 weeks now...

PissedConsumer1244581

Econo Lodge and Comfort Inn Pros and Cons

Pros
  • Location
  • Being close to where i needed to be
  • Guy at the front desk tried to help but he wasnt the manager
  • Rooms were nice
  • Hotell is beautiful
  • Clean
Cons
  • Bed bugs
  • Because the gm would not do a thing to solve the issue
  • Filthy and disgusting room
  • Worse management with disgusting attitude
  • Terrible customer service
  • Unsanitary rooms

Econo Lodge and Comfort Inn Most Positive Reviews

Top rated reviews
5

great place to stay,glad I did not listen to reviews,best motel I've ever stayed at,great place to stay,glad I did not...

5

Great food!! Reasonable price! very clean rooms and great staff Clapping

Econo Lodge and Comfort Inn Most Critical Reviews

Lowest rated reviews
1

my computer and bible was left there and it was the only place i was and the staff was rude and i never was able to...

1

Comfort Inn & Suites (PA 450)

MANGER DINA AN ABSOLUTE DISGRACE TO CUSTOMER SERVICE!

TREATS GUESTS LIKE CRIMINALS O...

Econo Lodge and Comfort Inn Latest Reviews

Recent published reviews
1.9

It was okay at the business for about a week until l started getting harassed and threatened by the female co-workers...

Read all 161 reviews
2.9

The operations manager Ceda Johnson has a bad attitude and doesnt do anything about your complaint. The hotel is gross...

Read all 123 reviews

Econo Lodge and Comfort Inn Products and Services

Most reviewed product and services
  • Econo Lodge Room (55 reviews)
  • Econo Lodge Sanitary Conditions (19 reviews)
  • Econo Lodge Customer Care (16 reviews)
  • Comfort Inn Manager (21 reviews)
  • Comfort Inn Customer Care (15 reviews)
  • Comfort Inn Sanitary Conditions (12 reviews)