PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Xfinity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Xfinity

Comcast and Xfinity Overview

Total reviews
4626
1493
Company responses
0
0
Issues resolved
19
6

Comcast and Xfinity Consumer Ratings

Rank
264 out of 1424 in Telecommunications category
225 out of 1424 in Telecommunications category
Customer service
215 in category
176 in category
Diversity of Products or Services
197 in category
144 in category
Product or Service Quality
179 in category
139 in category
Website
218 in category
176 in category

Comcast and Xfinity Rating Details

Customer service
1.3 (1139 reviews)
1.4 (606 reviews)
Reviewer's quote

When I call to get help with constant outages, I wait for long periods of time, and then once the customer service agent realizes that their standard fix of reset the modem is not the solution they hang up on my. My phone/tv/internet goes out daily for periods of time, and I pay an outrageous fee....

Read full review

No issues, would like to speak to a customer service representative..

Read full review
Diversity of Products or Services
1.8 (1023 reviews)
2 (485 reviews)
Reviewer's quote

...Can we just have quality of service from 7 to 4 to do the job and receive pay do that we can pay you for the service? It is a vicious cycle, we need to work from home, we need your services to do so and if we can't we do not get paid thus affecting our ability to pay you..

Read full review

We were told internet and television services would be restored TODAY between 12;30-1:00pm yet( this is not the case! Ive attempted to reach your customer service center numerous occasions and unfortunately, all we received was a recording? Am extremely disappointed and dissatisfied! Because am...

Read full review
Product or Service Quality
1.7 (977 reviews)
1.8 (534 reviews)
Reviewer's quote

Internet issues everyday we are tired if the xfinity service..

Read full review

I set up service they called me and I wasn't able to answer they sent me an email stating they canceled my service but have yet to refund my 25. 00 deposit..

Read full review
Website
1.8 (905 reviews)
2 (522 reviews)
Reviewer's quote

...I am only wanting to make changes to my service and have tried to contact for a week straight ! They wont allow me to make changes via website ! Says i have to speak with a Live Rep but wont allow me to call !..

Read full review

...What I can do? (when I checked xfinity website - only one thing I see - technician is coming today, any today they put appointment June 17th after contacting them twice)..

Read full review

Comcast and Xfinity Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Internet speed
  • When it works right
  • Xfinity agents are bullshitters
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Customer service
  • Price
  • Poor customer resolution

Comcast and Xfinity Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

Read full review
5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

Read full review
5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

Read full review
5

I am really sick of the programming that goes with the economy package. I can turn my set on any time of the day and...

Read full review

Comcast and Xfinity Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

Read full review
1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

Read full review
1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

Read full review
1

I called Xfinity to renegotiate my bill. Was told I could receive the 99.00 bundle package for the next year, plus a...

Read full review

Comcast and Xfinity Latest Reviews

Recent published reviews
No votes

Somehow, you all need to straighten out my account. I was on chat for almost two hours yesterday. My account has been on...

Read full review
No votes

The Internet is going in and out for the past four days and getting worse

Read full review
1

Internet issues everyday we are tired if the xfinity service

Read full review
No votes

I can't have any agent to talk finally after someone pick up leave me waiting and hung up on me also I need to return...

Read full review

Comcast and Xfinity Products and Services

Most reviewed product and services
  • Comcast Internet Service (806 reviews)
  • Comcast Customer Care (258 reviews)
  • Comcast Bundle (239 reviews)
  • Xfinity Internet Service (202 reviews)
  • Xfinity Customer Care (138 reviews)
  • Xfinity Bundle (69 reviews)