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Wide Open West

1.7
?

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  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 179 TOTAL REVIEWS
Rank
228 out of 1898
in Telecommunications category
Rating Details
Customer service
Diversity of Products or Services
Price Affordability
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    11
  • SUCCESSFUL
    91%
  • AVG CALL DURATION
    07:02
  • ISSUES RESOLVED
    40%
Top Products and Services
1.5
28 reviews
2.2
27 reviews
1.4
15 reviews

Comcast

1.6
?

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  • 13 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 3943 TOTAL REVIEWS
Rank
247 out of 1898
in Telecommunications category
Rating Details
Customer service
Diversity of Products or Services
Price Affordability
Website
Product or Service Quality
Statistics of Customer Service Calls
  • TOTAL CALLS
    7
  • SUCCESSFUL
    86%
  • AVG CALL DURATION
    08:22
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
760 reviews
1.5
216 reviews
1.3
211 reviews

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Anonymous
#1579548

I was a customer of Comcast, before it became Xfinity. They were no better than WOW, which is why I left Comcast.

Their customer service was horrendous. The problem is, there simply is not enough competition. There are 3 major players in the market, and AT&T, Xfinity and WOW understand as long as they continue to attract new customers with deals, they don't have to provide a good quality product or good service.

It's just a big shell game to them. What we need is new competition with quality service to come in and wake these idiots up - but that ain't gonna happen, since they have the system rigged to their advantage.

Anonymous
Lincoln Park, Michigan, United States #1186304

They cant compare favorably.

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