PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wide Open West and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wide Open West
Comcast

Wide Open West and Comcast Overview

Total reviews
193
4055
Company responses
0
0
Issues resolved
2
17

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4055 reviews. It is 3862 reviews more than Wide Open West received since Apr 16, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Wide Open West customer support team than with Comcast customer service.

Wide Open West and Comcast Consumer Ratings

Rank
235 out of 1908 in Telecommunications category
254 out of 1908 in Telecommunications category
Customer service
151 in category
230 in category
Diversity of Products or Services
170 in category
193 in category
Price Affordability
216 in category
311 in category

According to consumer ratings and reviews, Wide Open West ranks 19 points higher in the Telecommunications category than Comcast. People gave Wide Open West 1.5 stars for Customer service criterion in Telecommunications category and it is 420 points higher than the worst rated brand in this category. At the same time, Comcast was rated 1.3 stars for Customer service criterion in this category and it is 341 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Wide Open West has a higher rating than Comcast. Regarding Price Affordability criterion, consumers gave Wide Open West 2 stars and it is 62% greater than other in category. Comcast however was rated 1.4 stars and it is 54% worse than other in category.

Wide Open West and Comcast Rating Details

Customer service
1.5 (94 reviews)
1.3 (943 reviews)
Reviewer's quote

Denied I called to cancel, kept withdrawing funds, terrible internet speed, Customer service was good, except for not cancelling upon request..

Daren B

...when I called customer service they refused to credit me any monies. After being fed up with many issues (cable and phone, mobile phone. ) I decided to cancel my bundle because I was under a contract for 2 years...

gabby c
Diversity of Products or Services
2 (82 reviews)
1.8 (866 reviews)
Reviewer's quote

...Also being charged for cable services that I don't have. So hopefully an American with some form of education can help me with this issue, if not there are other internets providers in Columbus Ohio..

James L

Comcast has refused to address this issue by issuing a credit or reconnecting internet services at this address. Additionally, COMCAST accidentally disconnected service at my new location as well in spite of the fact I am paying for these services. When it was reconnected I was charged $70 for a...

steve w
Price Affordability
2 (75 reviews)
1.4 (717 reviews)
Reviewer's quote

...I paid my bill and they gave me internet at what I felt was a reasonable price. I was under a 2 year contract. Which I thought was unusual for a cable company to do...

Garren

Changed tv package for better price, Comcast did not say once you switch you will lose 3 channels (when, I'd, we) also says you have 30 days to leave new tv package, but can't go back to what you had be that's no longer available, what a joke, great pr Comcast, looking for new tv provider..

Le

Wide Open West and Comcast Pros and Cons

Pros
  • No contracts
  • Priceses
  • Price
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Customer service
  • Slow equipment and poor quality
  • Lying salesman
  • Poor customer service
  • Service
  • Outrageously high prices

Wide Open West and Comcast Most Positive Reviews

Top rated reviews
5

This is a copy of the complaint I sent in today. No need to elaborate otherwise, just know that they are a small/regiona...

5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

Wide Open West and Comcast Most Critical Reviews

Lowest rated reviews
1

Screen black out on all channels and both tvs for 3 plus hous and customer service wants you to trouble shoot on a...

1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

Wide Open West and Comcast Latest Reviews

Recent published reviews

This company provides no customer service at all! I had to wait two highly dissatisfied years for my agreement to...

Read all 193 reviews

I was trying to explain something to the customer service lady and I
had to explain to her five times. She could not get...

Read all 4055 reviews

Wide Open West and Comcast Products and Services

Most reviewed product and services
  • Wide Open West Internet Service (31 reviews)
  • Wide Open West Bundle (29 reviews)
  • Wide Open West Tv Service (16 reviews)
  • Comcast Internet Service (766 reviews)
  • Comcast Bundle (220 reviews)
  • Comcast Tv Service (216 reviews)