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Comcast
Wide Open West

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Comcast

Comcast

1.6
  • 15 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 4009 TOTAL REVIEWS
Rank
249 out of 1923
in Telecommunications category
Rating Details
Customer service
Diversity of Products or Services
Product or Service Quality
Website
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    11
  • SUCCESSFUL
    55%
  • AVG CALL DURATION
    08:22
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
763 reviews
1.5
218 reviews
1.3
216 reviews
Wide Open West

Wide Open West

1.7
  • 2 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 188 TOTAL REVIEWS
Rank
229 out of 1923
in Telecommunications category
Rating Details
Customer service
Diversity of Products or Services
Product or Service Quality
Website
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    13
  • SUCCESSFUL
    77%
  • AVG CALL DURATION
    07:02
  • ISSUES RESOLVED
    33%
Top Products and Services
2.1
31 reviews
1.5
28 reviews
1.4
16 reviews

How would you compare Comcast vs Wide Open West?

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Anonymous
#1579548

I was a customer of Comcast, before it became Xfinity. They were no better than WOW, which is why I left Comcast.

Their customer service was horrendous. The problem is, there simply is not enough competition. There are 3 major players in the market, and AT&T, Xfinity and WOW understand as long as they continue to attract new customers with deals, they don't have to provide a good quality product or good service.

It's just a big shell game to them. What we need is new competition with quality service to come in and wake these idiots up - but that ain't gonna happen, since they have the system rigged to their advantage.

Anonymous
#1186304

They cant compare favorably.

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