PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Wide Open West as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Wide Open West

Comcast and Wide Open West Overview

Total reviews 4778 212
Company responses 0 0
Issues resolved 20 2

Comcast and Wide Open West Consumer Ratings

Rank
282 out of 1438 in Telecommunications category
265 out of 1438 in Telecommunications category
Customer service
221 in category
185 in category
Diversity of Products or Services
206 in category
194 in category
Product or Service Quality
189 in category
164 in category
Website
225 in category
211 in category

Comcast and Wide Open West Rating Details

Customer service
1.3 (1205 reviews)
1.4 (107 reviews)
Reviewer's quote

...And no one is answering the phone because your stupid automated system wont connect me to a customer service agent. HELP ME!!! Im paying for something I havent used yet because its not connected to me tv HELP ME!!!!!!!..

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...You cant even talk to customer service in the US they are in Philippines. I am very unhappy with the downgrade of customer service and will be looking for new provider..

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Diversity of Products or Services
1.8 (1071 reviews)
1.9 (91 reviews)
Reviewer's quote

...another day with no services...

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Shany has submitted a case #59462991 This is yet another case assignment with WOW, after having fees charged for services after I discontinued the service, they forgot to remove my auto pay. I have been charged a roll charge for repetitive visits for unresolved problems. I received a bill of $800...

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Product or Service Quality
1.7 (1037 reviews)
1.8 (83 reviews)
Reviewer's quote

I am very upset with your service I feel like you only take care of new customers and refused to take care of existing customers and use Covid as an excuse if if I cannot get a technician to come out here and help me with my problem and I have been trying to resolve now I am going to have to change...

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:poop:always locking up, tech support I can not understand,this service sucks at around $150 per month..

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Website
1.8 (958 reviews)
1.8 (81 reviews)
Reviewer's quote

...On the website there is no option for this..

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...I logged on and the website states my new location does have availability. It shows 3 "packages" available. I don't want a pre-packaged so-called deal...

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Comcast and Wide Open West Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • No contracts
  • Priceses
  • Price
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Customer service
  • Slow equipment and poor quality
  • Lying salesman

Comcast and Wide Open West Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

This is a copy of the complaint I sent in today. No need to elaborate otherwise, just know that they are a small/regiona...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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5

I need help my account won't let me in I need to reset it

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Comcast and Wide Open West Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

Screen black out on all channels and both tvs for 3 plus hous and customer service wants you to trouble shoot on a...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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1

I was on a price guaranty. After 4 months my bill was increased. I was told that premium channels were no longer...

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Comcast and Wide Open West Latest Reviews

Recent published reviews
2.9

I moved my payment to the 2nd for 135 this passed friday and FULLY expected to have my internet turned back on for my...

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5

Could not access internet. Could not resolve by myself. Called WOW. Rep patiently worked through it with me. It turned...

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No votes

My account in palm beach gardens Florida is closed due to move to Pennsylvania. I overpaid and am waiting on refund...

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1

Bullshitalways locking up, tech support I can not understand,this service sucks at around $150 per month

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Comcast and Wide Open West Products and Services

Most reviewed product and services
  • Comcast Internet Service (811 reviews)
  • Comcast Customer Care (261 reviews)
  • Comcast Bundle (246 reviews)
  • Wide Open West Internet Service (36 reviews)
  • Wide Open West Bundle (29 reviews)
  • Wide Open West Tv Service (16 reviews)