PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Wide Open West as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Wide Open West

Comcast and Wide Open West Overview

Total reviews
4031
190
Company responses
0
0
Issues resolved
16
2

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4031 reviews. It is 3841 reviews more than Wide Open West received since Apr 16, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Wide Open West customer support team than with Comcast customer service.

Comcast and Wide Open West Consumer Ratings

Rank
253 out of 1945 in Telecommunications category
234 out of 1945 in Telecommunications category
Customer service
235 in category
150 in category
Diversity of Products or Services
197 in category
171 in category
Product or Service Quality
186 in category
152 in category

According to consumer ratings and reviews, Wide Open West ranks 19 points higher in the Telecommunications category than Comcast. People gave Comcast 1.3 stars for Customer service criterion in Telecommunications category and it is 329 points higher than the worst rated brand in this category. At the same time, Wide Open West was rated 1.5 stars for Customer service criterion in this category and it is 414 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Wide Open West has a higher rating than Comcast. Regarding Product or Service Quality criterion, consumers gave Comcast 1.7 stars and it is 67% greater than other in category. Wide Open West however was rated 1.8 stars and it is 73% greater than other in category.

Comcast and Wide Open West Rating Details

Customer service
1.3 (931 reviews)
1.5 (93 reviews)
Reviewer's quote

every day between 5&6 channel 4 fox breaks up for the rest of the night we have called but no help

Aizlynn

...I was a happy WOW customer for a year. I paid my bill and they gave me internet at what I felt was a reasonable price. I was under a 2 year contract...

Garren
Diversity of Products or Services
1.8 (857 reviews)
2 (82 reviews)
Reviewer's quote

After 2yrs and all the games they play don't use there service! They send out a tech they say no charge:lol::lol::lol::lol: what a joke then charge us $69.00 for a (fix) that never worked! What a joke. Leaving these idiots going to fiber optic instead of sharing a line with 6 other people! Waste of...

PissedConsumer1728515

I've been with WOW for almost 10 years how foolish of me . I'm literally getting Comcast tomorrow with 150 Mbps . All the movies channels and the security system for less than what I was paying with WOW

PissedConsumer1249583
Product or Service Quality
1.7 (791 reviews)
1.8 (72 reviews)
Reviewer's quote

Right from the beginning when I got Xfinity service at my new home in northeast FL in Sept. , I had problems with the video pixellating and errors preventing me from accessing channels. It got so bad that I was forced to do a full system reset every day (and a reset often didn't even resolve the...

Diane G

5 years of trying to resolve our final billing, we thought we had agreement from Customer Service to waive an early termination fee. We had been customers for 15 years but moved to a new home not serviced by WOW. Because of the two mile move outside their service area, we were hit with a...

Mary F

Comcast and Wide Open West Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • No contracts
  • Priceses
  • Price
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Customer service
  • Slow equipment and poor quality
  • Lying salesman

Comcast and Wide Open West Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

5

This is a copy of the complaint I sent in today. No need to elaborate otherwise, just know that they are a small/regiona...

Comcast and Wide Open West Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

1

Screen black out on all channels and both tvs for 3 plus hous and customer service wants you to trouble shoot on a...

Comcast and Wide Open West Latest Reviews

Recent published reviews
1

every day between 5&6 channel 4 fox breaks up for the rest of the night we have called but no help

Read all 4031 reviews
1

After 1.5 years of trying to resolve our final billing, we thought we had agreement from Customer Service to waive an...

Read all 190 reviews

Comcast and Wide Open West Products and Services

Most reviewed product and services
  • Comcast Internet Service (765 reviews)
  • Comcast Bundle (219 reviews)
  • Comcast Tv Service (216 reviews)
  • Wide Open West Internet Service (31 reviews)
  • Wide Open West Bundle (28 reviews)
  • Wide Open West Tv Service (16 reviews)