PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
1.7
Comcast
1.7
Verizon
Comcast

Verizon and Comcast Overview

Total reviews 3658 6987
Company responses 0 0
Issues resolved 35 38

Verizon and Comcast Consumer Ratings

Rank
422 out of 2019 in Telecommunications category
424 out of 2019 in Telecommunications category
Customer service
436 in category
404 in category
Product or Service Quality
311 in category
330 in category
Billing Practices
407 in category
368 in category
Website
378 in category
387 in category

Verizon and Comcast Rating Details

Customer service
1.4
(1113 reviews)
1.4
(2131 reviews)
Reviewer's quote

They suck customer service is tarable . They continually mess with your bill . Iv switched services to another carrier...

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...The customer service is the worst. big waste of my time. Its not fair...

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Product or Service Quality
1.8
(956 reviews)
1.8
(1820 reviews)
Reviewer's quote

Bought a new phone March 10 and have bee on the phone for hours along with you service people trying to figure out how to get me off prepaid service to postpaid service. I don't have any expectations that this will resolve anytime soon because there have been so many people involved. I can't...

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Horrible customer service tried to get someone out here from comcast to fix the problem but no response! Called another company to fix it..

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Billing Practices
1.6
(936 reviews)
1.6
(1528 reviews)
Reviewer's quote

I have resisted this because of their shady billing practices, but I finally gave in because I needed the discount. I tried to set it up on the date I needed it to hit, but it only gave me five days as an option. I tried to change it using their automated tool, but the new date it offered me was...

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How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices..

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Website
1.8
(907 reviews)
1.8
(1674 reviews)
Reviewer's quote

...Verizon website was down. Held on with Support forever to reactivate old phone. Tried to find out what I could get for a new phone...

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The website allows me to see internet usage from one location. When I switch to the second account online, I cannot find the internet usage. The webpages which show information about each account are either terribly designed, or more likely (since Comcast has had years to design and modify these...

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Verizon and Comcast Pros and Cons

Pros
  • Good coverage
  • Internet
  • Good cell coverage
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Customer service
  • Incompetent customer service
  • Poor service
  • Poor customer service
  • Service
  • Outrageously high prices

Verizon and Comcast Most Positive Reviews

Top rated reviews
5

Someone stolen my daughter's phone , I called the 1800 number and she explained to me how I had to do the process, she...

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5

Well i fell behind a payment and yes thats my fault because it was a new service and new address so i never recieved my...

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5

I complain for
FIOS Customer Service:
Nicole, Megan, Kelly, Diana
Billing Department:
Kevin,

Are very incompetents, arrogan...

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5

I had wonderful experiences with everyone today and they were very helpful with everything. I would recommend this...

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Verizon and Comcast Most Critical Reviews

Lowest rated reviews
1

Samsung S10E Galaxy phone, drops calls constantly, won't send out more than 8 pictures on FB, 10 second videos sent on m...

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1

I closed Comcast service in sep-2015. They asked me to pay last bill($65.95) to avoid late fee although it was for...

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1

On July 5 we tried to upgrade to FiOS from DSL. They sent router and said plug and play. We need to have a technician...

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1

We moved in to our house on 10/26/13
Got xfinity at first.
Then we saw our first bill for landline
had a charge of ov...

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Verizon and Comcast Latest Reviews

Recent published reviews
No votes

Customer reps where unhelpful, I asked for supervisor and I was put on hold for more that 55min. He said he would make...

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2.2

Spent over an hour on live chat trying to lower my bill.. I was assured it was taken care of. My bill is now more. The...

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1

They can't explain where my $499 has disappeared to. Now I'm being told it's from a bill two years ago that they forgot...

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1

Horrible customer service tried to get someone out here from comcast to fix the problem but no response!
Called another c...

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