PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
Comcast

Verizon and Comcast Overview

Total reviews 2807 4876
Company responses 0 0
Issues resolved 20 20

Verizon and Comcast Consumer Ratings

Rank
247 out of 1451 in Telecommunications category
293 out of 1451 in Telecommunications category
Customer service
226 in category
208 in category
Product or Service Quality
151 in category
188 in category
Billing Practices
197 in category
198 in category
Website
209 in category
220 in category

Verizon and Comcast Rating Details

Customer service
1.3 (696 reviews)
1.3 (1235 reviews)
Reviewer's quote

Now my internet is the slowest its ever been, streaming is hardly possible and their customer service, when you can get through, told me the only solution they have is to pay for a faster service. I feel like they intentionally crippled me. As soon as i can afford it again I'll be upgrading my...

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Comcast the worst cable Ive ever had Britney customer service manager should be fired I got a new box on Thursday due to the problems I had two years ago when Comcast went out every other day and Im now required call only Britney not Comcast help thats 24/7 I am now managed by Britney customer...

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Product or Service Quality
1.8 (607 reviews)
1.7 (1059 reviews)
Reviewer's quote

Payment was debited out of my account on 10/18,no auto pay was listed ,was canceling my service anyway. After launching a investigation, I was informally made known that they denied my request for refund. God forbid a multi gazillion dollar company is out 128...

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Tried for a week to downgrade cable channels, remove phone service. Have no contract obligation. Live chat and live person on phone will not yield...

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Billing Practices
1.5 (587 reviews)
1.5 (806 reviews)
Reviewer's quote

...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices..

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Website
1.8 (563 reviews)
1.8 (977 reviews)
Reviewer's quote

...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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...After One hour and 40 minutes with someone via the website, the conversation just stopped. I then called Comcast phone number. After dealing with customer service for another 45 minutes, I was told that someone would be calling me about my issue within 24-48 hours...

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Verizon and Comcast Pros and Cons

Pros
  • Internet
  • Customer service
  • Nada
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Customer service
  • Incompetent customer service
  • Poor service
  • Poor customer service
  • Service
  • Outrageously high prices

Verizon and Comcast Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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Verizon and Comcast Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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Verizon and Comcast Latest Reviews

Recent published reviews
1.3

I bought a phone from a pawn shop for $800 it was black listed and Verizon told me that it wasn't there problem and...

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4

I want the PIN number to be mailed to a different address

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1

I recently had to drop my tv and phone service just to afford my internet. I have the cheapest service at 100MB but it w...

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No votes

Someone is canceling my account and it is not me. I would like to BBC speak to a representative.. my phone is...

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Verizon and Comcast Products and Services

Most reviewed product and services
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Bundle (145 reviews)
  • Comcast Internet Service (813 reviews)
  • Comcast Bundle (247 reviews)
  • Comcast Tv Service (244 reviews)