PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
Comcast

Verizon and Comcast Overview

Total reviews
2600
4057
Company responses
0
0
Issues resolved
17
17

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4057 reviews. It is 1457 reviews more than Verizon received since May 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon customer support team than with Comcast customer service.

Verizon and Comcast Consumer Ratings

Rank
219 out of 1908 in Telecommunications category
255 out of 1908 in Telecommunications category
Customer service
230 in category
227 in category
Product or Service Quality
135 in category
183 in category
Billing Practices
181 in category
197 in category

According to consumer ratings and reviews, Verizon ranks 36 points higher in the Telecommunications category than Comcast. People gave Verizon 1.3 stars for Customer service criterion in Telecommunications category and it is 337 points higher than the worst rated brand in this category. At the same time, Comcast was rated 1.3 stars for Customer service criterion in this category and it is 340 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Verizon has a higher rating than Comcast. Regarding Billing Practices criterion, consumers gave Verizon 1.5 stars and it is 68% greater than other in category. Comcast however was rated 1.4 stars and it is 65% greater than other in category.

Verizon and Comcast Rating Details

Customer service
1.3 (597 reviews)
1.3 (943 reviews)
Reviewer's quote

Verizon has the worst customer service I have ever experienced! First of all you cant get through to them! It takes not even hours but days to get anything done with them. I dont know how anybody can work for this horrible company. My old school DSL has gone down at different times! Once I move I...

PissedConsumer1760420

...when I called customer service they refused to credit me any monies. After being fed up with many issues (cable and phone, mobile phone. ) I decided to cancel my bundle because I was under a contract for 2 years...

gabby c
Product or Service Quality
1.9 (518 reviews)
1.7 (799 reviews)
Reviewer's quote

...I would have never believed that I could get such poor service and lies from a company like Verizon..

charles l

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male...

Sue S
Billing Practices
1.5 (515 reviews)
1.4 (560 reviews)
Reviewer's quote

...They will not address unjust billing practices and are EXTREMELY structured for avoidance of customer service and avoidance of conflict resolution. They have charged $244 for unsolicited prompting to download an upgraded Android operating system..

Kareli

How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices..

Jill l

Verizon and Comcast Pros and Cons

Pros
  • Internet
  • You are a bunch of overcharging crooks
  • Nada
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Incompetent customer service
  • Customer service
  • Poor service
  • Poor customer service
  • Service
  • Outrageously high prices

Verizon and Comcast Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

Verizon and Comcast Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

Verizon and Comcast Latest Reviews

Recent published reviews

Verizon has hijacked my account I paid my device in full & I don't want to see anything Verizon !!! EVERWtf

Read all 2600 reviews

Call and get an offshore call center. Ask to speak to US Call Center and they refuse to transfer me and just put me...

Read all 4057 reviews

Verizon and Comcast Products and Services

Most reviewed product and services
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Account (159 reviews)
  • Comcast Internet Service (767 reviews)
  • Comcast Bundle (220 reviews)
  • Comcast Tv Service (216 reviews)