PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
Comcast

Verizon and Comcast Overview

Total reviews
2773
4774
Company responses
0
0
Issues resolved
19
19

Verizon and Comcast Consumer Ratings

Rank
228 out of 1429 in Telecommunications category
270 out of 1429 in Telecommunications category
Customer service
226 in category
218 in category
Product or Service Quality
142 in category
185 in category
Billing Practices
202 in category
206 in category
Website
213 in category
225 in category

Verizon and Comcast Rating Details

Customer service
1.3 (663 reviews)
1.3 (1182 reviews)
Reviewer's quote

...You have to contact Customer Service at 1-800-922-0204. I asked again for some note, receipt or invoice indicating I returned the phone WITH NO DAMAGE in its condition from the factory. I only used the phone for a few days and decided it wasnt a phone I wanted...

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Very poor customer service...

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Product or Service Quality
1.9 (580 reviews)
1.7 (1016 reviews)
Reviewer's quote

Verizon has severely curtailed its customer service, forcing the public to endure hours-long waits with frequent disconnects. Tech support did an hour's worth of tests on my line, telling me the problem not only stemmed from a Verizon server outage; it also resulted from Verizon failing to give me...

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over 12 prompts to push numbers to talk to somebody when a human finally got on the phone he states technician could not repair the service due to broken down cars in the parking lot we are an auto body repair shop thats what we do for a company not to understand their customers is totally...

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Billing Practices
1.5 (563 reviews)
1.5 (757 reviews)
Reviewer's quote

...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices..

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Website
1.8 (538 reviews)
1.8 (932 reviews)
Reviewer's quote

...I filled out the deferred payment option and fill out the promissory note to pay 2 weeks from the normal date I received approval and confirmation through website and the email then today on my typical billing date they went ahead and billed anyway. Now my checking account is minus $266 plus Wells Fargo charge me $35 overdraft payment for paying that bill that...

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I needed a phone to go with my bundle and the website wouldn't allow me to do what i needed so i went to the Xfinity store. While wearing a mask during this time (07/31/20) i was looking at phones and talking to an associate about my problem with the website and asking her if she could help me and...

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Verizon and Comcast Pros and Cons

Pros
  • Internet
  • Nada
  • Customer service
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Customer service
  • Incompetent customer service
  • Poor service
  • Poor customer service
  • Service
  • Outrageously high prices

Verizon and Comcast Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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Verizon and Comcast Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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Verizon and Comcast Latest Reviews

Recent published reviews
No votes

You guys are not Answering your phones

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1

Every phone person said it was not their fault it was somebody elses fault.
over 12 prompts to push numbers to talk to so...

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No votes

Discrimination of it being able to wear a mask.
Not only was I harassed but they asked to watch me put a mask on as if I...

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No votes

Nothing has happened. I am wanting to cheapen my bill for now until COVID 19 gets better along with my pay.

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Verizon and Comcast Products and Services

Most reviewed product and services
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (247 reviews)
  • Verizon Customer Care (172 reviews)
  • Comcast Internet Service (811 reviews)
  • Comcast Customer Care (258 reviews)
  • Comcast Bundle (242 reviews)