PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
1.7
Comcast
1.6
Verizon
Comcast

Verizon and Comcast Overview

Total reviews 2852 5121
Company responses 0 0
Issues resolved 20 20

Verizon and Comcast Consumer Ratings

Rank
255 out of 1430 in Telecommunications category
305 out of 1430 in Telecommunications category
Customer service
255 in category
230 in category
Product or Service Quality
168 in category
206 in category
Billing Practices
224 in category
207 in category
Website
225 in category
236 in category

Verizon and Comcast Rating Details

Customer service
1.3 (721 reviews)
1.4 (1338 reviews)
Reviewer's quote

...ed every month!!! But that forms were never filled out properly and submitted for approval each time that I had called in! Every time? So because of the inept Customer Service Reps, and MANAGERS not doing their job, I should have to continue to OVERPAY EVERY MONTH. I was told to pay an amount and that a credit would be issued for the remainder. I have been on the phone with Verizon (Transferred ...

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...Bad cable boxes, wrong cable boxes, outages, wrong billing, and no focus on customer service at all..

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Product or Service Quality
1.8 (626 reviews)
1.7 (1145 reviews)
Reviewer's quote

September Verizon cell phone service &;;;;;;;;;;;;;;;;;;;;;;;; data had me black listed and on Dark Web exposure. Not only that, double dipping and allowing others to skim my bank account due to their GREED?!?? Verizon also tried to charge fake charges to line their pocket books when I went...

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...Stay away if you can If you have to have service make sure you watch your bill. Don't get me start in trying to get in touch with someone you have to call 4 times to get around computer answering service..

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Billing Practices
1.5 (607 reviews)
1.5 (898 reviews)
Reviewer's quote

...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices..

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Website
1.8 (586 reviews)
1.8 (1061 reviews)
Reviewer's quote

...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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...Tried using the website. Wasted over an hour dealing with a robot who could not answer any of my responses because I 'used too many words". I tried simple sentences to no avail...

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Verizon and Comcast Pros and Cons

Pros
  • Internet
  • Customer service
  • Coverage area
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Customer service
  • Incompetent customer service
  • Poor service
  • Poor customer service
  • Service
  • Outrageously high prices

Verizon and Comcast Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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Verizon and Comcast Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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Verizon and Comcast Latest Reviews

Recent published reviews
No votes

I purchased a prepaid reloadable Verizon card from. Dollar Store. and now they will not let me. reload money on the...

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No votes

My tv/cable has to be regularly (approximately 4 times a year or more) worked on. Most recently my cable has had to be...

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1.2

I switched my business plan from AT&T to Verizon a few years ago as a part of a "BOGO" Promotion that they were offe...

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1.4

I have had Verizon for 30 years in three states and 5 homes.
I have never been as unhappy with mey cable service until I...

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Verizon and Comcast Products and Services

Most reviewed product and services
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (251 reviews)
  • Verizon Bundle (145 reviews)
  • Comcast Internet Service (821 reviews)
  • Comcast Bundle (254 reviews)
  • Comcast Tv Service (253 reviews)