PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
1.6
Verizon
1.7
Comcast
Verizon

Comcast and Verizon Overview

Total reviews 5114 2852
Company responses 0 0
Issues resolved 20 20

Comcast and Verizon Consumer Ratings

Rank
305 out of 1430 in Telecommunications category
255 out of 1430 in Telecommunications category
Customer service
230 in category
256 in category
Diversity of Products or Services
223 in category
132 in category
Product or Service Quality
205 in category
167 in category
Website
236 in category
226 in category

Comcast and Verizon Rating Details

Customer service
1.4 (1334 reviews)
1.3 (721 reviews)
Reviewer's quote

...Very disappointing customer service , like everywhere else. Customer service is a lost art..

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...ed every month!!! But that forms were never filled out properly and submitted for approval each time that I had called in! Every time? So because of the inept Customer Service Reps, and MANAGERS not doing their job, I should have to continue to OVERPAY EVERY MONTH. I was told to pay an amount and that a credit would be issued for the remainder. I have been on the phone with Verizon (Transferred ...

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Diversity of Products or Services
1.9 (1160 reviews)
2.1 (536 reviews)
Reviewer's quote

...they still havent reimbursed me my refund an I never got my services connected an they just give me the run around when I call them an switch me to different agents an some are very rude..

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... WE WANT TO TELL THEM THAT AFTER TESTING THE BOX THERE'S STILL NO DIAL TONE, THEY JUST CONTINUE SAYING THERE IS NO SHORTAGE IN THE AREA AND OFFER US DIFFERENT PRODUCTS TO PURCHASE, INSTEAD OF HELPING US TO SOLVE THE PROBLEM OR GIVE US AN ANSWER. SO IN THE MEANTIME, ALTHOUGH WE'RE PAYING FOR THE SERVICE, WE HAVE NO SERVICE AND N...

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Product or Service Quality
1.7 (1142 reviews)
1.8 (626 reviews)
Reviewer's quote

...910508**** trying to pay a old bill from when we moved and you couldn't service us to the new area..

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September Verizon cell phone service &;;;;;;;;;;;;;;;;;;;;;;;; data had me black listed and on Dark Web exposure. Not only that, double dipping and allowing others to skim my bank account due to their GREED?!?? Verizon also tried to charge fake charges to line their pocket books when I went...

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Website
1.8 (1059 reviews)
1.8 (586 reviews)
Reviewer's quote

...Tried using the website. Wasted over an hour dealing with a robot who could not answer any of my responses because I 'used too many words". I tried simple sentences to no avail...

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...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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Comcast and Verizon Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Internet
  • Customer service
  • Coverage area
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Customer service
  • Incompetent customer service
  • Poor service

Comcast and Verizon Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Comcast and Verizon Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Comcast and Verizon Latest Reviews

Recent published reviews
1

No real person to handle my bill payment in collections!! Horrible rating for Comcast....
910508**** trying to pay a old...

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No votes

I purchased a prepaid reloadable Verizon card from. Dollar Store. and now they will not let me. reload money on the...

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No votes

They do not deserve ONE star. I am constantly being told I have NO account even though I pay them every single month.
Tod...

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1.2

I switched my business plan from AT&T to Verizon a few years ago as a part of a "BOGO" Promotion that they were offe...

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Comcast and Verizon Products and Services

Most reviewed product and services
  • Comcast Internet Service (821 reviews)
  • Comcast Bundle (254 reviews)
  • Comcast Tv Service (253 reviews)
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (251 reviews)
  • Verizon Bundle (145 reviews)