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Comcast

Telecommunications
Has verified representatives
  • 10 ISSUES RESOLVED
  • 3687 TOTAL REVIEWS
  • $910K CLAIMED LOSSES
  • $918 AVERAGE LOSS
1.5
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Reliability
  • When it works its good 22
  • Internet speed 15
  • Internet service 12
  • Internet when it works 6
  • Old comcast 5

Customers don't like

  • Poor customer service48
  • Service33
  • Outrageously high prices26
  • Inability to resolve problem6
  • Untrained personnel6
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Verizon

Telecommunications
  • 12 ISSUES RESOLVED
  • 2187 TOTAL REVIEWS
  • $540K CLAIMED LOSSES
  • $836 AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Reliability
  • Internet 6
  • Coverage area 4
  • You are a bunch of overcharging crooks 4
  • Nada 3
  • Tv 3

Customers don't like

  • Incompetent customer service29
  • Poor service19
  • Customer service9
  • Bait and switch7
  • Told one thing and going doing another5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous

Had Comcast and made the mistake of being taken in to sign up for Fios by a Verizon rep, who we later found out was nay employed to get customers and not really a rep.We were lied to about what we would get and for how long, got lousy service (no service on tv or iPad) and computer was not any faster.

When we would call about the problems they would basically call us liars (that a person, dog or moving man loosened a cable . . .

seriously) and actually wanted us to repair the issues via phone/email while using their tech speak.We paid the early termination fee to get rid of them, had Comcast installed again and have no problems with service/equipment now.

fast a
Summerland Key, Florida, United States #1331062

Verizon is awful, Comcast is pure discussing evil.

Anonymous
#1310912

I have had both Comcast in Florida and Verizon Fios in NYC metro area.Neither is great but of the two Comcast is easier to deal with when you have issues.

Recent issue with fios has turned me sour on them.

They believe they can change a contract's terms and still holdyou to contract.That is illogical as Star Trek's Spock might say.