PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Verizon

Comcast and Verizon Overview

Total reviews
4063
2604
Company responses
0
0
Issues resolved
17
17

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4063 reviews. It is 1459 reviews more than Verizon received since May 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon customer support team than with Comcast customer service.

Comcast and Verizon Consumer Ratings

Rank
257 out of 1909 in Telecommunications category
217 out of 1909 in Telecommunications category
Customer service
229 in category
236 in category
Diversity of Products or Services
192 in category
115 in category
Product or Service Quality
184 in category
137 in category

According to consumer ratings and reviews, Verizon ranks 40 points higher in the Telecommunications category than Comcast. People gave Comcast 1.3 stars for Customer service criterion in Telecommunications category and it is 342 points higher than the worst rated brand in this category. At the same time, Verizon was rated 1.3 stars for Customer service criterion in this category and it is 335 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Verizon has a higher rating than Comcast. Regarding Product or Service Quality criterion, consumers gave Comcast 1.7 stars and it is 68% greater than other in category. Verizon however was rated 1.9 stars and it is 76% greater than other in category.

Comcast and Verizon Rating Details

Customer service
1.3 (946 reviews)
1.3 (599 reviews)
Reviewer's quote

...when I called customer service they refused to credit me any monies. After being fed up with many issues (cable and phone, mobile phone. ) I decided to cancel my bundle because I was under a contract for 2 years...

gabby c

When I contacted Verizon to find out why my account was not used to repay the credit that Customer service had told me would take place, they stated Verizon was not supporting the Customer service agent and told me to ask my bank to refund me the overdraft fees that VERIZON CAUSED!!! I AM...

Teracina O
Diversity of Products or Services
1.8 (869 reviews)
2.1 (457 reviews)
Reviewer's quote

Comcast has refused to address this issue by issuing a credit or reconnecting internet services at this address. Additionally, COMCAST accidentally disconnected service at my new location as well in spite of the fact I am paying for these services. When it was reconnected I was charged $70 for a...

steve w

...00 per month for internet services and for the past four months I rarely can get online. Get the message unable to connect to server. When I talked with a representative I was told it was congestion do to living so far from the tower...

Bonnie E
Product or Service Quality
1.7 (800 reviews)
1.9 (520 reviews)
Reviewer's quote

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male...

Sue S

...Service was always good..

Krystal M

Comcast and Verizon Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Internet
  • You are a bunch of overcharging crooks
  • Nada
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Incompetent customer service
  • Customer service
  • Poor service

Comcast and Verizon Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

Comcast and Verizon Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

Comcast and Verizon Latest Reviews

Recent published reviews
1

They up the rates even when you have a contract with them. Why have a contract when they find another way to charge...

Read all 4063 reviews
1.1

I had been with Verizon for over 20 years and recently switched to another company as my bill went down over 50% with...

Read all 2604 reviews

Comcast and Verizon Products and Services

Most reviewed product and services
  • Comcast Internet Service (767 reviews)
  • Comcast Bundle (222 reviews)
  • Comcast Tv Service (216 reviews)
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Account (159 reviews)