PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Verizon

Comcast and Verizon Overview

Total reviews 4780 2791
Company responses 0 0
Issues resolved 20 20

Comcast and Verizon Consumer Ratings

Rank
283 out of 1438 in Telecommunications category
240 out of 1438 in Telecommunications category
Customer service
225 in category
239 in category
Diversity of Products or Services
209 in category
120 in category
Product or Service Quality
191 in category
149 in category
Website
229 in category
220 in category

Comcast and Verizon Rating Details

Customer service
1.3 (1207 reviews)
1.3 (686 reviews)
Reviewer's quote

...And no one is answering the phone because your stupid automated system wont connect me to a customer service agent. HELP ME!!! Im paying for something I havent used yet because its not connected to me tv HELP ME!!!!!!!..

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I get a monthly bill for Carla's phone, who is Carla? I called, I'm not a Verizon, customer service couldn't figure anything out. ?!? I'm just glad Carla pays her bill..

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Diversity of Products or Services
1.9 (1072 reviews)
2.1 (513 reviews)
Reviewer's quote

...another day with no services...

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... WE WANT TO TELL THEM THAT AFTER TESTING THE BOX THERE'S STILL NO DIAL TONE, THEY JUST CONTINUE SAYING THERE IS NO SHORTAGE IN THE AREA AND OFFER US DIFFERENT PRODUCTS TO PURCHASE, INSTEAD OF HELPING US TO SOLVE THE PROBLEM OR GIVE US AN ANSWER. SO IN THE MEANTIME, ALTHOUGH WE'RE PAYING FOR THE SERVICE, WE HAVE NO SERVICE AND N...

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Product or Service Quality
1.7 (1039 reviews)
1.8 (596 reviews)
Reviewer's quote

I have been trying to get my service switched over to my name since my husband passed away 7 months ago. I had to make two trips to my local Comcast because after the first trip I was told by a representative who called that the person at the Comcast location didn't do anything right. Went back...

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They tell me I should buy a signal extender if I want better service but claim it isnt needed. Many dropped calls and no service..

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Website
1.8 (960 reviews)
1.8 (558 reviews)
Reviewer's quote

...On the website there is no option for this..

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...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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Comcast and Verizon Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Internet
  • Customer service
  • Nada
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Customer service
  • Incompetent customer service
  • Poor service

Comcast and Verizon Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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Comcast and Verizon Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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Comcast and Verizon Latest Reviews

Recent published reviews
No votes

It says my account phone number is not
correct

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No votes

How to add an APN on table

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No votes

Wont start the main cable boc

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1.5

I get a monthly bill for Carla's phone, who is Carla? I called, I'm not a Verizon, customer service couldn't figure...

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Comcast and Verizon Products and Services

Most reviewed product and services
  • Comcast Internet Service (811 reviews)
  • Comcast Customer Care (261 reviews)
  • Comcast Bundle (246 reviews)
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Customer Care (174 reviews)