PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TiVo and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TiVo
Comcast

TiVo and Comcast Overview

Total reviews 130 4984
Company responses 0 0
Issues resolved 1 20

TiVo and Comcast Consumer Ratings

Rank
74 out of 653 in Entertainment category
295 out of 1459 in Telecommunications category
Customer service
64 in category
215 in category
Value for money
58 in category
240 in category
Product or Service Quality
51 in category
197 in category
Website
69 in category
227 in category

TiVo and Comcast Rating Details

Customer service
1.8 (72 reviews)
1.3 (1277 reviews)
Reviewer's quote

...Tivo used to have amazing customer service. Their technicians knew Tivo inside and out. Now you call and speak to someone at a call center who's probably never seen a Tivo box, and they read their troubleshooting tree..

Read full review

When I tried to get the connection reestablished , I was told by several "customer service agents" that Comcast doesn't service the community. Another example of how inadequate the corporation doesn't service its customers properly. I DESPERATELY NEED THIS SERVICE TO BE ACTIVATED AND I AM AT THE...

Read full review
Value for money
2.1 (59 reviews)
1.4 (724 reviews)
Reviewer's quote

...This was a lifetime subscription that I paid good money for. I have the service transferred into my name. I have it added to cable account at previous address...

Read full review

I used a third party bill pay to pay my Comcast bill which was Walmart in Parkesburg PA I called Comcast Walmart and money gram all weekend long I received decent service up u til Monday morning when I reached management to clear up the issues the manager of the bills department was rude unable to...

Read full review
Product or Service Quality
2.2 (57 reviews)
1.7 (1095 reviews)
Reviewer's quote

I call and started the warranty, and they escalated it to the higher ups and have gotten an answer yet!! When I call them all I get is the customer service first line of defense, and they tell me that it's been escalated, and they will call me. When??? It's been One month!!!! This has been a...

Read full review

...ur prices go up and service goes down. and I'm sitting here with a new modem that won't quick connect !!!! This is now the 2nd attempt the First time the agent hung up when I asked him *** am I suppose to connect it to temp wifi when it wont..

Read full review
Website
2.4 (56 reviews)
1.8 (1009 reviews)
Reviewer's quote

Nowhere when purchasing a Bolt from Tivo does their website state that the Skip (commercials) feature only works on programs recorded between 4:00pm and midnight. Nor do they state that even if the program is on one of the top 20 networks AND is recorded in the time slot, that the skip feature will...

Read full review

I purchased internet and never received a confirmation nor my box this is very disappointing because I made this purchase on the Xfinity website..

Read full review

TiVo and Comcast Pros and Cons

Pros
  • It is nice when it works
  • Product
  • Originally worked great
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Customer service
  • Not getting what i paid for
  • When it does not work
  • Poor customer service
  • Service
  • Outrageously high prices

TiVo and Comcast Most Positive Reviews

Top rated reviews
5

Ooooh, I will call back tomorrow so we can pair the mini to the roamio when the Roamio is not in use.

Read full review
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

Read full review
5

As suspected the problem is with my Cable company Suddenlink. They don't know how to or unable to pair the cablecard to...

Read full review
5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

Read full review

TiVo and Comcast Most Critical Reviews

Lowest rated reviews
1

I bought a TIVO 500MB DVR which is also offered in a 1000MB model. I chose the smaller version because they touted its...

Read full review
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

Read full review
1

One of the WORST experiences I've ever had with a company. Their Roamio DVR is a terrible product, which drops...

Read full review
1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

Read full review

TiVo and Comcast Latest Reviews

Recent published reviews
1.4

I've had to call four times over the past year to have the pre-roll ads that Tivo started injecting onto my recordings t...

Read full review
1

I am moving and requested the change to move internet to new residence. The entire Adult community of Concordia, Monroe...

Read full review
3.5

My TiVo bolt had died 87 days into a 90-day warranty. I call and started the warranty, and they escalated it to the...

Read full review
No votes

My wfi has been hacked. I can't stream music or movies from my tablet or phone to my TV.
I would like to change my passwo...

Read full review

TiVo and Comcast Products and Services

Most reviewed product and services
  • Tivo Receiver (8 reviews)
  • Tivo Bolt Audio-video Receiver (4 reviews)
  • Tivo Subscription (3 reviews)
  • Comcast Internet Service (817 reviews)
  • Comcast Bundle (250 reviews)
  • Comcast Tv Service (249 reviews)