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Comcast

Telecommunications
Has verified representatives
  • 8 ISSUES RESOLVED
  • 3561 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $2K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Billing Practices
  • When it works its good 21
  • Internet speed 15
  • Internet service 12
  • Internet when it works 6
  • Service technicians are good 4

Customers don't like

  • Poor customer service116
  • Outrageously high prices63
  • Service54
  • Being lied to50
  • Inability to resolve problem17
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Time Warner Cable

Telecommunications
  • 5 ISSUES RESOLVED
  • 1454 TOTAL REVIEWS
  • $1.4M CLAIMED LOSSES
  • $3.5K AVERAGE LOSS
1.6
Customer service
Diversity of Products or Services
Website
Exchange, Refund and Cancellation Policy
Billing Practices
  • Internet speed when it works 11
  • No contract 7
  • Field technician 5
  • Variety of channels 5
  • Techs who came to my home 3

Customers don't like

  • Lack of problem solving28
  • No solution to simple task27
  • Argumentative customer service23
  • Frequent cable outages14
  • Slow internet12
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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