PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Smart Start and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Smart Start

Smart Start

Has verified representatives
1.4
Comcast

Comcast

1.6
Smart Start
Comcast

Smart Start and Comcast Overview

Total reviews
171
4060
Company responses
0
0
Issues resolved
2
17

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4060 reviews. It is 3889 reviews more than Smart Start received since Nov 18, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Smart Start customer support team than with Comcast customer service.

Smart Start and Comcast Consumer Ratings

Rank
205 out of 1546 in Equipment category
255 out of 1908 in Telecommunications category
Customer service
91 in category
225 in category
Reliability
102 in category
173 in category
Product or Service Quality
107 in category
183 in category

Smart Start and Comcast Rating Details

Customer service
1.5 (83 reviews)
1.3 (945 reviews)
Reviewer's quote

...Customer service sucks!!! I have reported these issues several times only to be ignored. This last time said I blew 300 when I just got off work from a law office. A blow that high and you are likely unconscious or dead...

PissedConsumer1762307

...when I called customer service they refused to credit me any monies. After being fed up with many issues (cable and phone, mobile phone. ) I decided to cancel my bundle because I was under a contract for 2 years...

gabby c
Reliability
1.4 (80 reviews)
1.5 (563 reviews)
Reviewer's quote

This company should be ashamed at how they treat their customers when they're the only service provider for this type of device. The constant malfunctioning if the handsets if a whole other problem in itself but when you contact them to deal with it they are disgustingly rude. Mine malfunctioned...

Sheena J

...99% reliability was not in place during these six hours. As a result of the address change all the port forwarding and VPN addresses that are referenced in our book marks had to changed to the new WAN address prefix. This is about 100 changes made in more than 10 computers...

PissedConsumer919139
Product or Service Quality
1.5 (78 reviews)
1.7 (800 reviews)
Reviewer's quote

...Ridiculous and the customer service group is a joke..

LISA G

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male...

Sue S

Smart Start and Comcast Pros and Cons

Pros
  • Tech that worked on my vehicle
  • One reasonable monthly expense
  • One fee monthly is a big enough burden
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Malfunctions
  • Bad equipment extra fees wait time on phone customer service
  • You get many errors for no reason
  • Poor customer service
  • Service
  • Outrageously high prices

Smart Start and Comcast Most Positive Reviews

Top rated reviews
4.8

To have it installed was easy! They do not make you come in early and you have a set date every month, You can go in a...

5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

Smart Start and Comcast Most Critical Reviews

Lowest rated reviews
1

The interlock devices this company manufactures DO NOT WORK and the technicians they employ to install them are...

1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

Smart Start and Comcast Latest Reviews

Recent published reviews
1

This company should be ashamed at how they treat their customers when they're the only service provider for this type...

Read all 171 reviews
3.4

if I as as a customer /and senior asked billing to set me up with a scheduled through your company for you to be bill...

Read all 4060 reviews

Smart Start and Comcast Products and Services

Most reviewed product and services
  • Smart Start Ignition Interlock Device (95 reviews)
  • Smart Start Customer Care (22 reviews)
  • Smart Start Technical Support (6 reviews)
  • Comcast Internet Service (767 reviews)
  • Comcast Bundle (220 reviews)
  • Comcast Tv Service (216 reviews)