PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Smart Start as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast

Comcast

1.6
Smart Start

Smart Start

Has Verified Representatives
1.4
Comcast
Smart Start

Comcast and Smart Start Overview

Total reviews
4662
186
Company responses
0
0
Issues resolved
19
2

Comcast and Smart Start Consumer Ratings

Rank
268 out of 1425 in Telecommunications category
234 out of 931 in Equipment category
Customer service
214 in category
99 in category
Diversity of Products or Services
201 in category
191 in category
Product or Service Quality
181 in category
128 in category
Website
220 in category
195 in category

Comcast and Smart Start Rating Details

Customer service
1.3 (1148 reviews)
1.5 (89 reviews)
Reviewer's quote

When I call to get help with constant outages, I wait for long periods of time, and then once the customer service agent realizes that their standard fix of reset the modem is not the solution they hang up on my. My phone/tv/internet goes out daily for periods of time, and I pay an outrageous fee....

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...Customer service sucks!!! I have reported these issues several times only to be ignored. This last time said I blew 300 when I just got off work from a law office. A blow that high and you are likely unconscious or dead...

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Diversity of Products or Services
1.8 (1032 reviews)
1.4 (74 reviews)
Reviewer's quote

...Can we just have quality of service from 7 to 4 to do the job and receive pay do that we can pay you for the service? It is a vicious cycle, we need to work from home, we need your services to do so and if we can't we do not get paid thus affecting our ability to pay you..

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Called and made arrangements for Installation of Smart Start unit. The shop where the SmartStart rep made appointment. Called the shop an hour before appointment, they never heard of me, and didn't have appointment. They were busy and could not do installation.

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Product or Service Quality
1.7 (986 reviews)
1.5 (84 reviews)
Reviewer's quote

No-one showed up to remove wire!!!!!!!! Tried to call , cannot get through to person!!!! MOST AWFUL service..

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...I went back to the service station that installed it Fast Times and the owner told me this happens all t he time and they basically screw you. I had to pay the $50. 00 to get it unlocked and then had to come back on 1/14/2020 to get it recalibrated...

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Website
1.8 (913 reviews)
1.6 (83 reviews)
Reviewer's quote

...I am only wanting to make changes to my service and have tried to contact for a week straight ! They wont allow me to make changes via website ! Says i have to speak with a Live Rep but wont allow me to call !..

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Two days after having the device installed the gauges quit working and now the mechanic at the GM dealership tells that the device has burned out the computer in my truck, Ive been out of work for almost three weeks now and Im about to lose everything on top of that the corona virus is barreling...

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Comcast and Smart Start Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Tech that worked on my vehicle
  • You get to drive legally when it works
  • When it works it works good
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Malfunctions
  • Faulty equipment and poor customer service
  • Bad equipment extra fees wait time on phone customer service

Comcast and Smart Start Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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4.7

To have it installed was easy! They do not make you come in early and you have a set date every month, You can go in a...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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4.6

left vehicle running alarm went off tried to blow but device would not accept my attempt,time2:35 pm sunday june24th...

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Comcast and Smart Start Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

The interlock devices this company manufactures DO NOT WORK and the technicians they employ to install them are...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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1

I have had to start smart in my truck for eight days now it is not worked properly at all and continually flashed the...

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Comcast and Smart Start Latest Reviews

Recent published reviews
No votes

Havent received any call back nor have I talked to anyone because the phone keeps hanging up, all I need is to make a...

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No votes

I can't get through to speak to a service rep.

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No votes

Comcast never called me back found out later there not receiving any calls.

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1.4

Called and made arrangements for Installation of Smart Start unit. The shop where the SmartStart rep made appointment....

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Comcast and Smart Start Products and Services

Most reviewed product and services
  • Comcast Internet Service (807 reviews)
  • Comcast Customer Care (258 reviews)
  • Comcast Bundle (240 reviews)
  • Smart Start Ignition Interlock Device (101 reviews)
  • Smart Start Customer Care (24 reviews)
  • Smart Start Technical Support (6 reviews)