PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Mediacom as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Mediacom

Comcast and Mediacom Overview

Total reviews
4029
751
Company responses
0
0
Issues resolved
16
1

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4029 reviews. It is 3278 reviews more than Mediacom received since Dec 29, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Comcast customer support team and Mediacom customer service.

Comcast and Mediacom Consumer Ratings

Rank
254 out of 1946 in Telecommunications category
302 out of 1946 in Telecommunications category
Customer service
237 in category
238 in category
Diversity of Products or Services
198 in category
211 in category
Product or Service Quality
185 in category
228 in category

According to consumer ratings and reviews, Comcast ranks 48 points higher in the Telecommunications category than Mediacom. People gave Comcast 1.3 stars for Customer service criterion in Telecommunications category and it is 329 points higher than the worst rated brand in this category. At the same time, Mediacom was rated 1.3 stars for Customer service criterion in this category and it is 328 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Mediacom has a higher rating than Mediacom. Regarding Product or Service Quality criterion, consumers gave Comcast 1.7 stars and it is 67% greater than other in category. Mediacom however was rated 1.5 stars and it is 60% greater than other in category.

Comcast and Mediacom Rating Details

Customer service
1.3 (929 reviews)
1.3 (239 reviews)
Reviewer's quote

Right from the beginning when I got Xfinity service at my new home in northeast FL in Sept. , I had problems with the video pixellating and errors preventing me from accessing channels. It got so bad that I was forced to do a full system reset every day (and a reset often didn't even resolve the...

Diane G

Terrible service and over priced..

RANDY C
Diversity of Products or Services
1.8 (855 reviews)
1.8 (203 reviews)
Reviewer's quote

Brought three new lines too comcast from verizon. Was supposed to get $100 a line. Had thirty days to upgrade device for $250. They never activated one of the lines went back after a week and they put a new sim card in and called the line existing so that cheated me out of both rebates.

PissedConsumer1713964

I have been a Mediacom customer since Oct. 2016. Our service is supposed to be the ultimate, top of the line bundle for internet, cable TV, and phone. It is horrible! The internet is very sporadic, I won't be able to get a channel on the HD, and every time you call, it's a minimum of 30 minutes!...

Cynthia M
Product or Service Quality
1.7 (789 reviews)
1.5 (224 reviews)
Reviewer's quote

I've been a customer since 1986 way before it was called Comcast/Xfinity. Comcrap has grown into a giant swallower of your money with little to no regard for its customers.You can't count on selecting a package based on certain channels. They change whatever is profitable for them regardless of the...

PissedConsumer1711479

Ordered a package deal and when the equipment showed up before install I noticed that there was only equipment for 1tv. Called and was told the order only shows 1. Explained that when I ordered I told the lady I had 2 and she ask if I wanted another TiVo at additional cost. I ask I’m if I needed it...

Randall R

Comcast and Mediacom Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Customer service
  • Sales guy and manager
  • Drv and on demand when working
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Poor customer service
  • Unable to resolve problem
  • No one resolves the problem

Comcast and Mediacom Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

5

I opted for Mediacom simply because they are the only company to provide 50Mbps internet in my area. Hence decided to go...

Comcast and Mediacom Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

1

I signed a 2 year contract which was my first mistake. I was told my download internet speed would go from 30 MB to 50 M...

Comcast and Mediacom Latest Reviews

Recent published reviews

Need to begin new account again

Read all 4029 reviews
1

The cable is still across my street and has been for 2 months and they have not come back to finish the job.

Read all 751 reviews

Comcast and Mediacom Products and Services

Most reviewed product and services
  • Comcast Internet Service (765 reviews)
  • Comcast Bundle (219 reviews)
  • Comcast Tv Service (216 reviews)
  • Mediacom Internet Service (268 reviews)
  • Mediacom Tv Service (65 reviews)
  • Mediacom Customer Care (50 reviews)