PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Mediacom Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Mediacom Communications

Comcast and Mediacom Communications Overview

Total reviews
4400
764
Company responses
0
0
Issues resolved
18
1

Comcast and Mediacom Communications Consumer Ratings

Rank
259 out of 1428 in Telecommunications category
351 out of 1428 in Telecommunications category
Customer service
219 in category
236 in category
Diversity of Products or Services
197 in category
213 in category
Product or Service Quality
174 in category
230 in category
Website
208 in category
225 in category

Comcast and Mediacom Communications Rating Details

Customer service
1.3 (1072 reviews)
1.3 (243 reviews)
Reviewer's quote

Calling the customer service number it says "call cannot be completed at this time" . I am only wanting to make changes to my service and have tried to contact for a week straight ! They wont allow me to make changes via website ! Says i have to speak with a Live Rep but wont allow me to call !..

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So let me tell you all about Mediacom customer service. We haven't had internet in almost a month. We originally had a tech scheduled to come out, couldn't see us for 2 weeks...

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Diversity of Products or Services
1.8 (973 reviews)
1.8 (204 reviews)
Reviewer's quote

...I then said I would cancel all services right then and there. He decided to go to a manger. After 10 minutes of waiting he said he could put me on a seasonal hold...

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...*** poor knowledge about the services they are supporting. Technicians always late for appointments. I waited all day for a technician who was supposed to be at my home between 10-12 just to show up...

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Product or Service Quality
1.7 (920 reviews)
1.5 (228 reviews)
Reviewer's quote

...on then finally hangs up on you instead of transferring you to a agent my damn blood pressure goes up and I have a damn headache!~! plus the amount for the service is almost a car...

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Your employee Torree Armstrong hacks into my internet service and lets my neighbor ride on my service, She is his aunt,they have their router logged into my modem I have complained many times about this nothing is being done! HELP Patricia Thompson, Waterloo Iowa..

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Website
1.8 (860 reviews)
1.8 (202 reviews)
Reviewer's quote

...I even tried to talk to someone on the website and they’re no help. It’s very frustrating because I need the Internet to do my school work, pay bills, and other things. I’m extremely disappointed with the service and how no one seems to be able to help me...

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According to the Mediacom website we should have received-mail notifications at 75% and every 5% or so increments that we are close to our allowance. When I called Mediacom the person said we are responsible for every 50 mb of data at an additional charge of $10 per. He said it was my problem and...

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Comcast and Mediacom Communications Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Customer service
  • Sales guy and manager
  • Drv and on demand when working
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • No one resolves problem
  • Issue was not resolved
  • Unable to resolve problem

Comcast and Mediacom Communications Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

I opted for Mediacom simply because they are the only company to provide 50Mbps internet in my area. Hence decided to go...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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5

How some issues with install however most likely our fault for not having access thru our concrete drive. For a small...

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Comcast and Mediacom Communications Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

I signed a 2 year contract which was my first mistake. I was told my download internet speed would go from 30 MB to 50 M...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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1

We pay for the highest speed possible but we only get a 10th of the speed that we pay for. Customer service hold time...

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Comcast and Mediacom Communications Latest Reviews

Recent published reviews
1.3

Checked the account for appointment

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2.6

Your employee Torree Armstrong hacks into my internet service and lets my neighbor ride on my service, She is his...

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No votes

I spent 2 hours and three people on chat. I want to speak to an agent

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1

Brand new install, Tech left 10 minutes later service went out. We went back and forth with Tech support, following...

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Comcast and Mediacom Communications Products and Services

Most reviewed product and services
  • Comcast Internet Service (795 reviews)
  • Comcast Customer Care (255 reviews)
  • Comcast Tv Service (234 reviews)
  • Mediacom Communications Internet Service (269 reviews)
  • Mediacom Communications Tv Service (66 reviews)
  • Mediacom Communications Customer Care (52 reviews)