PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Mediacom Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Mediacom Communications

Comcast and Mediacom Communications Overview

Total reviews 5113 783
Company responses 0 0
Issues resolved 20 1

Comcast and Mediacom Communications Consumer Ratings

Rank
305 out of 1430 in Telecommunications category
398 out of 1430 in Telecommunications category
Customer service
229 in category
279 in category
Diversity of Products or Services
222 in category
245 in category
Product or Service Quality
204 in category
278 in category
Website
235 in category
256 in category

Comcast and Mediacom Communications Rating Details

Customer service
1.4 (1334 reviews)
1.3 (250 reviews)
Reviewer's quote

...Very disappointing customer service , like everywhere else. Customer service is a lost art..

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So let me tell you all about Mediacom customer service. We haven't had internet in almost a month. We originally had a tech scheduled to come out, couldn't see us for 2 weeks...

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Diversity of Products or Services
1.9 (1160 reviews)
1.8 (212 reviews)
Reviewer's quote

...they still havent reimbursed me my refund an I never got my services connected an they just give me the run around when I call them an switch me to different agents an some are very rude..

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...*** poor knowledge about the services they are supporting. Technicians always late for appointments. I waited all day for a technician who was supposed to be at my home between 10-12 just to show up...

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Product or Service Quality
1.7 (1141 reviews)
1.5 (238 reviews)
Reviewer's quote

I had Xfinity contact me for service issue (Bad Wifi connections). Results of call are as follows;Representative ONE tried to reset the router with no success. After 10 minutes they decided to transfer me to another security agent...

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...Ever since the early months of 2020 we have had countless problems with our Internet service. It's come to the point where the internet is offline more then it is on. The internet is usually down 3 times a week, for long periods at a time...

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Website
1.8 (1058 reviews)
1.7 (211 reviews)
Reviewer's quote

...Tried using the website. Wasted over an hour dealing with a robot who could not answer any of my responses because I 'used too many words". I tried simple sentences to no avail...

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According to the Mediacom website we should have received-mail notifications at 75% and every 5% or so increments that we are close to our allowance. When I called Mediacom the person said we are responsible for every 50 mb of data at an additional charge of $10 per. He said it was my problem and...

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Comcast and Mediacom Communications Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Customer service
  • Sales guy and manager
  • Drv and on demand when working
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • No one resolves problem
  • Issue was not resolved
  • Unable to resolve problem

Comcast and Mediacom Communications Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

I opted for Mediacom simply because they are the only company to provide 50Mbps internet in my area. Hence decided to go...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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5

How some issues with install however most likely our fault for not having access thru our concrete drive. For a small...

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Comcast and Mediacom Communications Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

I signed a 2 year contract which was my first mistake. I was told my download internet speed would go from 30 MB to 50 M...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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1

We pay for the highest speed possible but we only get a 10th of the speed that we pay for. Customer service hold time...

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Comcast and Mediacom Communications Latest Reviews

Recent published reviews
No votes

They do not deserve ONE star. I am constantly being told I have NO account even though I pay them every single month.
Tod...

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1

Internet is offline more than on. Lucky to get 2 weeks of solid service per month. Customer service is a pain to get...

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1

When ever I call xfinity it's always difficult to get a real person online. And it shouldn't be that way now, knowing...

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1

My family have had Mediacom ever since we moved into our new home in September 2019. Ever since the early months of...

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Comcast and Mediacom Communications Products and Services

Most reviewed product and services
  • Comcast Internet Service (821 reviews)
  • Comcast Bundle (254 reviews)
  • Comcast Tv Service (253 reviews)
  • Mediacom Communications Internet Service (270 reviews)
  • Mediacom Communications Tv Service (66 reviews)
  • Mediacom Communications Bundle (32 reviews)