Comcast vs Mediacom Communications
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Our website collected and compiled various consumer reviews about Comcast and Mediacom Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Comcast and Mediacom Communications Overview
Comcast and Mediacom Communications Consumer Ratings
Rank
259
out of 1428 in Telecommunications category
351
out of 1428 in Telecommunications category
Customer service
219
in category
236
in category
Diversity of Products or Services
197
in category
213
in category
Product or Service Quality
174
in category
230
in category
Website
208
in category
225
in category
Comcast and Mediacom Communications Rating Details
Reviewer's quote
Calling the customer service number it says "call cannot be completed at this time" . I am only wanting to make changes to my service and have tried to contact for a week straight ! They wont allow me to make changes via website ! Says i have to speak with a Live Rep but wont allow me to call !..
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So let me tell you all about Mediacom customer service. We haven't had internet in almost a month. We originally had a tech scheduled to come out, couldn't see us for 2 weeks...
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Diversity of Products or Services
Reviewer's quote
...I then said I would cancel all services right then and there. He decided to go to a manger. After 10 minutes of waiting he said he could put me on a seasonal hold...
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...*** poor knowledge about the services they are supporting. Technicians always late for appointments. I waited all day for a technician who was supposed to be at my home between 10-12 just to show up...
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Product or Service Quality
Reviewer's quote
...on then finally hangs up on you instead of transferring you to a agent my damn blood pressure goes up and I have a damn headache!~! plus the amount for the service is almost a car...
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Your employee Torree Armstrong hacks into my internet service and lets my neighbor ride on my service, She is his aunt,they have their router logged into my modem I have complained many times about this nothing is being done! HELP Patricia Thompson, Waterloo Iowa..
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Reviewer's quote
...I even tried to talk to someone on the website and they’re no help. It’s very frustrating because I need the Internet to do my school work, pay bills, and other things. I’m extremely disappointed with the service and how no one seems to be able to help me...
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According to the Mediacom website we should have received-mail notifications at 75% and every 5% or so increments that we are close to our allowance. When I called Mediacom the person said we are responsible for every 50 mb of data at an additional charge of $10 per. He said it was my problem and...
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Comcast and Mediacom Communications Pros and Cons
Pros
- When it works its good
- Internet speed
- Internet service
- Customer service
- Sales guy and manager
- Drv and on demand when working
Cons
- Poor customer service
- Service
- Outrageously high prices
- No one resolves problem
- Issue was not resolved
- Unable to resolve problem
Comcast and Mediacom Communications Most Positive Reviews
Top rated reviews
When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...
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I opted for Mediacom simply because they are the only company to provide 50Mbps internet in my area. Hence decided to go...
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I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...
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How some issues with install however most likely our fault for not having access thru our concrete drive. For a small...
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Comcast and Mediacom Communications Most Critical Reviews
Lowest rated reviews
I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...
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I signed a 2 year contract which was my first mistake. I was told my download internet speed would go from 30 MB to 50 M...
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I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...
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We pay for the highest speed possible but we only get a 10th of the speed that we pay for. Customer service hold time...
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Comcast and Mediacom Communications Latest Reviews
Recent published reviews
Checked the account for appointment
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Your employee Torree Armstrong hacks into my internet service and lets my neighbor ride on my service, She is his...
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No votes
I spent 2 hours and three people on chat. I want to speak to an agent
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Brand new install, Tech left 10 minutes later service went out. We went back and forth with Tech support, following...
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Comcast and Mediacom Communications Products and Services
Most reviewed product and services
-
Comcast Internet Service
(795 reviews)
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Comcast Customer Care
(255 reviews)
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Comcast Tv Service
(234 reviews)
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Mediacom Communications Internet Service
(269 reviews)
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Mediacom Communications Tv Service
(66 reviews)
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Mediacom Communications Customer Care
(52 reviews)
Mediacom Communications vs …
How would you compare Comcast vs Mediacom Communications?
Customer service is polite, but unable to be of any assistance. There is never a supervisor available, and they have no clue how to fix anything.
Every time they come out, the tv picture is worse than before!
Product or Service Quality
I had Comcast for over 30 years and never had a problem. Mediacom never works correctly, tv picture is terrible, service of all (internet, cable, & house phone) goes out completely, and they can't fix it for 2 weeks.
Then the pic is still terrible!
I have something else to compare
My service area is in Maryland, but unfortunately, for the past 7 years, I've been stuck in an area that only offers Mediacom. I SO WISH I COULD GET COMCAST!!!
What channel us Comcast Sportsnet Chicago if i have Mediacom digital ready tv