PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hotwire Communications and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hotwire Communications

Hotwire Communications

Has verified representatives
1.6
Comcast

Comcast

1.6
Hotwire Communications
Comcast

Hotwire Communications and Comcast Overview

Total reviews
173
4055
Company responses
28
0
Issues resolved
0
17

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4055 reviews. It is 3882 reviews more than Hotwire Communications received since Apr 11, 2011.

Hotwire Communications and Comcast Consumer Ratings

Rank
275 out of 1908 in Telecommunications category
254 out of 1908 in Telecommunications category
Customer service
179 in category
230 in category
Product or Service Quality
281 in category
183 in category
Website
290 in category
213 in category

According to consumer ratings and reviews, Comcast ranks 21 points higher in the Telecommunications category than Hotwire Communications. People gave Hotwire Communications 1.4 stars for Customer service criterion in Telecommunications category and it is 392 points higher than the worst rated brand in this category. At the same time, Comcast was rated 1.3 stars for Customer service criterion in this category and it is 341 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Comcast has a higher rating than Hotwire Communications. Regarding Website criterion, consumers gave Hotwire Communications 1.5 stars and it is 51% worse than other in category. Comcast however was rated 1.8 stars and it is 63% greater than other in category.

Hotwire Communications and Comcast Rating Details

Customer service
1.4 (80 reviews)
1.3 (943 reviews)
Reviewer's quote

...Once again I was assured that the customer service rep (Kendrick) would get back to me within 1 hour. That was 4 hours ago. Not only will I have to deal with the possibility of a disconnect, but this company is going to damage my excellent credit rating..

Nesha

...when I called customer service they refused to credit me any monies. After being fed up with many issues (cable and phone, mobile phone. ) I decided to cancel my bundle because I was under a contract for 2 years...

gabby c
Product or Service Quality
1.2 (71 reviews)
1.7 (799 reviews)
Reviewer's quote

...They promised to rewire and launch the community in a timely manner, and to provide superior quality customer service with on site personnel. My launch date was the end of August. It is now October 18th...

PissedConsumer1684132

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male...

Sue S
Website
1.5 (66 reviews)
1.8 (759 reviews)
Reviewer's quote

It has been impossible to get a response from them trough their website or through their phone system. This company appears to be unaware of the needs to provide easy access and respond in a professional and timely way to customers. Even this form and the requirements are a highly telling example...

Claude L

...When Microsoft called me, they put my yahoo account on my Comcast website and I was able to receive and send fine through them. I work at home, so after a lot of begging they sent someone out. This person was clueless and said he didn't know why they sent him...

Mary B

Hotwire Communications and Comcast Pros and Cons

Pros
  • Customer service call answering
  • Tv picture quality
  • Installation and tech team
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Service
  • Monopoly they have
  • Tv or internet service
  • Poor customer service
  • Service
  • Outrageously high prices

Hotwire Communications and Comcast Most Positive Reviews

Top rated reviews
5

We've had a great experience with Hotwire and how quickly we we're able to get everything set up in our new apartment!...

5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

Hotwire Communications and Comcast Most Critical Reviews

Lowest rated reviews
1

Hotwire Communications is the worst ISP I've ever encountered. They promise high quality fiber optic to the home WITH BL...

1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

Hotwire Communications and Comcast Latest Reviews

Recent published reviews

Necesito me vengan a conectar mi servicio por favor

Read all 173 reviews

I was trying to explain something to the customer service lady and I
had to explain to her five times. She could not get...

Read all 4055 reviews

Hotwire Communications and Comcast Products and Services

Most reviewed product and services
  • Hotwire Communications Internet Service (64 reviews)
  • Hotwire Communications Customer Care (26 reviews)
  • Hotwire Communications Technical Support (6 reviews)
  • Comcast Internet Service (766 reviews)
  • Comcast Bundle (220 reviews)
  • Comcast Tv Service (216 reviews)