PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications

Frontier Communications

Has verified representatives
1.7
Comcast

Comcast

1.6
Frontier Communications
Comcast

Frontier Communications and Comcast Overview

Total reviews
3085
4055
Company responses
947
0
Issues resolved
19
17

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4055 reviews. It is 970 reviews more than Frontier Communications received since Oct 2, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Comcast customer service.

Frontier Communications and Comcast Consumer Ratings

Rank
226 out of 1908 in Telecommunications category
254 out of 1908 in Telecommunications category
Customer service
263 in category
230 in category
Product or Service Quality
266 in category
183 in category
Billing Practices
248 in category
199 in category

According to consumer ratings and reviews, Frontier Communications ranks 28 points higher in the Telecommunications category than Comcast. People gave Frontier Communications 1.2 stars for Customer service criterion in Telecommunications category and it is 308 points higher than the worst rated brand in this category. At the same time, Comcast was rated 1.3 stars for Customer service criterion in this category and it is 341 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Comcast has a higher rating than Frontier Communications. Regarding Billing Practices criterion, consumers gave Frontier Communications 1.2 stars and it is 57% greater than other in category. Comcast however was rated 1.4 stars and it is 65% greater than other in category.

Frontier Communications and Comcast Rating Details

Customer service
1.2 (1722 reviews)
1.3 (943 reviews)
Reviewer's quote

...This is horrible customer service. This company is clueless and obviously doesn't have their *** together..

Hassan U

...when I called customer service they refused to credit me any monies. After being fed up with many issues (cable and phone, mobile phone. ) I decided to cancel my bundle because I was under a contract for 2 years...

gabby c
Product or Service Quality
1.3 (1479 reviews)
1.7 (799 reviews)
Reviewer's quote

After trying a number of times I was locked out of the account for exceeding the maximum tries and told to contact customer service. Today, after more than 10 hrs talking to customer service and tech support over the passed 4 days I still can't access my billing, my number won't work and no one...

James M

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male...

Sue S
Billing Practices
1.2 (1397 reviews)
1.4 (560 reviews)
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

Kentavious

How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices..

Jill l

Frontier Communications and Comcast Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Poor customer service
  • Service
  • Outrageously high prices

Frontier Communications and Comcast Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

Frontier Communications and Comcast Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

Frontier Communications and Comcast Latest Reviews

Recent published reviews
1

I called at 6:30 PM to have Frontier Communications fix my internet issue because I'm paying for horrid service, it is n...

Read all 3085 reviews

I was trying to explain something to the customer service lady and I
had to explain to her five times. She could not get...

Read all 4055 reviews

Frontier Communications and Comcast Products and Services

Most reviewed product and services
  • Frontier Communications Customer Care (686 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (293 reviews)
  • Comcast Internet Service (766 reviews)
  • Comcast Bundle (220 reviews)
  • Comcast Tv Service (216 reviews)