PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Frontier Communications and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Frontier Communications
Has Verified Representatives
1.7
Comcast
1.6
Frontier Communications
Comcast

Frontier Communications and Comcast Overview

Total reviews 3227 4987
Company responses 1101 0
Issues resolved 20 20

Frontier Communications and Comcast Consumer Ratings

Rank
262 out of 1460 in Telecommunications category
294 out of 1460 in Telecommunications category
Customer service
283 in category
No votes
Product or Service Quality
295 in category
No votes
Billing Practices
273 in category
No votes
Price Affordability
347 in category
No votes

Frontier Communications and Comcast Rating Details

Customer service
1.2 (1817 reviews)
No votes
Reviewer's quote

...Frontier customer service is the absolute worst! I called them on Friday and they couldn't give me an appointment until Tuesday. Then a guy shows up Saturday as I am leaving the house. He calls me an hour later that the trouble was "outside" and he fixed it...

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...If I could give a negative-50 for customer service I would!..

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Product or Service Quality
1.3 (1566 reviews)
No votes
Reviewer's quote

It turns out Frontier cancelled my service because they had no record of a HD Box I returned last month. Fortunately for me I had the return receipt. My USP person told me to keep my receipt as Frontier denied over 50% of their returns being received...

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...ur prices go up and service goes down. and I'm sitting here with a new modem that won't quick connect !!!! This is now the 2nd attempt the First time the agent hung up when I asked him *** am I suppose to connect it to temp wifi when it wont..

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Billing Practices
1.2 (1475 reviews)
No votes
Reviewer's quote

...Most all of our attempts to solve unethical billing practices came to a dead end. Frontier has been desensitized to the point of ignoring the customer's complaints. They will add bocus surcharges...

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How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices..

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Price Affordability
1.4 (1457 reviews)
No votes
Reviewer's quote

We watched AXS on a regular basis and with the loss of this channel we feel there should be some kind of reduction in price. Who dropped the ball on this, Frontier?? We feel like weve been definitely screwed by you and what you have left is not worth the exorbitant amount were paying. Please get...

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I called after I got into another contract with the lady I did not understand for the same price. A manager was supposed to call me back it's been a month or more I don't know. Patrick Dwyer send me an email on Friday and asked if you could call me at what time would be great I told him I'm...

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Frontier Communications and Comcast Pros and Cons

Pros
  • When it was verizon
  • Firing frontier
  • Verizon fios
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Customer service
  • Very bad customer service
  • Poor service
  • Poor customer service
  • Service
  • Outrageously high prices

Frontier Communications and Comcast Most Positive Reviews

Top rated reviews
5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

I need my internet restored and it didn't come on yet

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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Frontier Communications and Comcast Most Critical Reviews

Lowest rated reviews
1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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Frontier Communications and Comcast Latest Reviews

Recent published reviews
No votes

I have no service c a week, call the customer service and no one show up for the appointment date and time, I call back...

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2.6

So far, the people who answer the phone don't know what they are doing. They want your account information and prevent...

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1.1

It turns out Frontier cancelled my service because they had no record of a HD Box I returned last month. Fortunately...

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No votes

When I plug in the modem in only the power button comes on we tried cutting it off and then back on .It is not working

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Frontier Communications and Comcast Products and Services

Most reviewed product and services
  • Frontier Communications Internet Service (503 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Frontier Communications Technical Support (215 reviews)
  • Comcast Internet Service (817 reviews)
  • Comcast Tv Service (250 reviews)
  • Comcast Bundle (250 reviews)