PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast

Comcast

1.6
Frontier Communications

Frontier Communications

Has verified representatives
1.7
Comcast
Frontier Communications

Comcast and Frontier Communications Overview

Total reviews
4029
3072
Company responses
0
933
Issues resolved
16
18

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4029 reviews. It is 957 reviews more than Frontier Communications received since Oct 2, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Comcast customer service.

Comcast and Frontier Communications Consumer Ratings

Rank
254 out of 1946 in Telecommunications category
225 out of 1946 in Telecommunications category
Customer service
237 in category
262 in category
Diversity of Products or Services
197 in category
274 in category
Product or Service Quality
184 in category
269 in category

According to consumer ratings and reviews, Frontier Communications ranks 29 points higher in the Telecommunications category than Comcast. People gave Comcast 1.3 stars for Customer service criterion in Telecommunications category and it is 328 points higher than the worst rated brand in this category. At the same time, Frontier Communications was rated 1.2 stars for Customer service criterion in this category and it is 303 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Comcast has a higher rating than Frontier Communications. Regarding Product or Service Quality criterion, consumers gave Comcast 1.7 stars and it is 67% greater than other in category. Frontier Communications however was rated 1.3 stars and it is 52% greater than other in category.

Comcast and Frontier Communications Rating Details

Customer service
1.3 (929 reviews)
1.2 (1716 reviews)
Reviewer's quote

Right from the beginning when I got Xfinity service at my new home in northeast FL in Sept. , I had problems with the video pixellating and errors preventing me from accessing channels. It got so bad that I was forced to do a full system reset every day (and a reset often didn't even resolve the...

Diane G

When I called Customer service they advised me to take it to UPS marked "return to sender" unfortunately Frontier doesn't have an account with UPS, so they can't just return it to the sender. After installation, II tried for a month to set up an account and with every call I was informed that they...

Caillou
Diversity of Products or Services
1.8 (855 reviews)
1.5 (1310 reviews)
Reviewer's quote

Brought three new lines too comcast from verizon. Was supposed to get $100 a line. Had thirty days to upgrade device for $250. They never activated one of the lines went back after a week and they put a new sim card in and called the line existing so that cheated me out of both rebates.

PissedConsumer1713964

poor internet speed...outdated lines...still looking at a broken telephone pole...box at end of road is open with wires hanging out ticket was never taken care of. Around here if repairman likes you ...you get more speed.

Mickie E
Product or Service Quality
1.7 (789 reviews)
1.3 (1472 reviews)
Reviewer's quote

I've been a customer since 1986 way before it was called Comcast/Xfinity. Comcrap has grown into a giant swallower of your money with little to no regard for its customers.You can't count on selecting a package based on certain channels. They change whatever is profitable for them regardless of the...

PissedConsumer1711479

NHL center ice was auto renewed and was not notified until my bill arrived. Called and cancelled center ice package. Frontier stated it would pro rate the bill to the cancelation date. The next months bill arrived, no credits and another installment due. Called them and was told I would have to pay...

Bob K

Comcast and Frontier Communications Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Customer service
  • Very bad customer service
  • Poor service

Comcast and Frontier Communications Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Comcast and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Comcast and Frontier Communications Latest Reviews

Recent published reviews

Need to begin new account again

Read all 4029 reviews

I was on the phone for over an hour and a half waiting finally talk to three people finally got to cancel the equipment...

Read all 3072 reviews

Comcast and Frontier Communications Products and Services

Most reviewed product and services
  • Comcast Internet Service (765 reviews)
  • Comcast Bundle (219 reviews)
  • Comcast Tv Service (216 reviews)
  • Frontier Communications Customer Care (595 reviews)
  • Frontier Communications Internet Service (475 reviews)
  • Frontier Communications Bundle (275 reviews)