Comcast vs Frontier Communications
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Comcast and Frontier Communications Overview
Total reviews | 5107 | 3235 |
Company responses | 0 | 1110 |
Issues resolved | 20 | 20 |
Comcast and Frontier Communications Consumer Ratings
Comcast and Frontier Communications Rating Details
Comcast and Frontier Communications Pros and Cons
- When it works its good
- Internet speed
- Internet service
- When it was verizon
- Firing frontier
- Verizon fios
- Poor customer service
- Service
- Outrageously high prices
- Customer service
- Very bad customer service
- Poor service
Comcast and Frontier Communications Most Positive Reviews
When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...
Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...
I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...
I need my internet restored and it didn't come on yet
Comcast and Frontier Communications Most Critical Reviews
I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...
So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...
I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...
About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...
Comcast and Frontier Communications Latest Reviews
They wouldnt let me speak to an agent to resolve my issue
This company offers "deals" which it then withdraws and states it can't honor them. It lies constantly and blames the cu...
If you take Newsmax off of your cable me an 8 of my family members will delete Comcast quicker than *** it is the only...
From day one I was told installation fee was waived due to a new customer special that was going on at the time. I would...
Comcast and Frontier Communications Products and Services
- Comcast Internet Service (821 reviews)
- Comcast Bundle (254 reviews)
- Comcast Tv Service (253 reviews)
- Frontier Communications Internet Service (504 reviews)
- Frontier Communications Bundle (296 reviews)
- Frontier Communications Technical Support (215 reviews)
How would you compare Comcast vs Frontier Communications?
Very poor untrained Comcast reps do not appear to understand the concept of listening followed by repeating the concerns back to the customer so a customer truly understands that they understand issues. I was talked down in a condescending manner.
Frontier so far has made me feel important to them as a customer with their listening skills plus if they do not know an answer themselves they will obtain it. Comcast reps just shoot out comment like actually said to me (you need to have a Samsung TV to make that product work) and (you to purchase a ROKU - this statement came 4 months of calling trying to get help). Then instead of understanding problem from the beginning, switched me to another product without explanation that I was actually starting a whole new contract. Plus provided no assistance for the monetary loss over past 4 months.
Comcast Also refused to listen to technical issues in regard to emails being cloned as well as security hacking issues. Issues I am still having today.
Product or Service Quality
Product sold without thorough explanation on how it works as rep didn’t know it was a brand new product “Instant TV”. The instant never happened. Offered another product that also didn’t work as a bait and switch into a new contract without explanation that it was a new contract - now a longer time to throw away money.
One solution offered to me was to just spend another $5 and then it would be fine (this came after complaining for almost 8 months) a little late. Plus no offer was made for the past 9 months not working GREED
I have something else to compare
Micromanaging is clearly being used at Comcast not sure about Frontier. From personnel experience in a similar position, micromanaging doesn’t work. This type of corporate business practice doesn’t help the consumer/customer feel their issues are being handled with a clear understanding, it only provide a resource for expense lending to customers being rushed through a process making them feel unimportant and un valuable.
Comcast reps need to all get a simple mirror and put it in front of themselves (looking at it) when talking to a customer on the phone. A customer can hear the expressions through the phone of each rep as they are talking to them. This is through how the tones fluctuations with each word spoken to them. Ego driven representatives who are micromanaged are the worst.
It is truly a shame that Comcast doesn’t spend the money to train their reps to understand this concept. It has to be learned and doesn’t come naturally. It can take years to learn. Not sure about Frontier as I have not had to call them so far as often.
The prior company I worked for spent 150k on each employee training including me. Retaining a customer should be more important then ever before, Comcast doesn’t thoroughly understand what is needed to do this. A leaky bucket is hard to fill using the current Comcast method.
A quality won customer is far and few between, I would think that Comcast would understand this, but sadly it appears they don’t. A pro-active approach (before a problem) is best.