PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast

Comcast

1.6
Frontier Communications

Frontier Communications

Has verified representatives
1.7
Comcast
Frontier Communications

Comcast and Frontier Communications Overview

Total reviews
4055
3084
Company responses
0
947
Issues resolved
17
19

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4055 reviews. It is 971 reviews more than Frontier Communications received since Oct 2, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Frontier Communications customer support team than with Comcast customer service.

Comcast and Frontier Communications Consumer Ratings

Rank
254 out of 1908 in Telecommunications category
226 out of 1908 in Telecommunications category
Customer service
229 in category
262 in category
Diversity of Products or Services
194 in category
273 in category
Product or Service Quality
182 in category
265 in category

According to consumer ratings and reviews, Frontier Communications ranks 28 points higher in the Telecommunications category than Comcast. People gave Comcast 1.3 stars for Customer service criterion in Telecommunications category and it is 341 points higher than the worst rated brand in this category. At the same time, Frontier Communications was rated 1.2 stars for Customer service criterion in this category and it is 308 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Comcast has a higher rating than Frontier Communications. Regarding Product or Service Quality criterion, consumers gave Comcast 1.7 stars and it is 68% greater than other in category. Frontier Communications however was rated 1.3 stars and it is 54% greater than other in category.

Comcast and Frontier Communications Rating Details

Customer service
1.3 (943 reviews)
1.2 (1721 reviews)
Reviewer's quote

...when I called customer service they refused to credit me any monies. After being fed up with many issues (cable and phone, mobile phone. ) I decided to cancel my bundle because I was under a contract for 2 years...

gabby c

Customer Service is countless times being asked repeatedly by each new person you talk to requesting the same information. They read from scripts line by line and do not do not listen to your complete explanation of the problem. They jump at the first thing you say and start telling you how the fix...

Marty F
Diversity of Products or Services
1.8 (866 reviews)
1.5 (1316 reviews)
Reviewer's quote

Comcast has refused to address this issue by issuing a credit or reconnecting internet services at this address. Additionally, COMCAST accidentally disconnected service at my new location as well in spite of the fact I am paying for these services. When it was reconnected I was charged $70 for a...

steve w

Frontier account opened using our address and we started getting billed for services we never had. They have repeatedly refused to correct the problem and 6 months after the fraudulent account was opened they turned us over to a collection agency. Now they say since it’s been turned over to...

PissedConsumer1675232
Product or Service Quality
1.7 (799 reviews)
1.3 (1478 reviews)
Reviewer's quote

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male...

Sue S

After trying a number of times I was locked out of the account for exceeding the maximum tries and told to contact customer service. Today, after more than 10 hrs talking to customer service and tech support over the passed 4 days I still can't access my billing, my number won't work and no one...

James M

Comcast and Frontier Communications Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Customer service
  • Very bad customer service
  • Poor service

Comcast and Frontier Communications Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

Comcast and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

Comcast and Frontier Communications Latest Reviews

Recent published reviews

I was trying to explain something to the customer service lady and I
had to explain to her five times. She could not get...

Read all 4055 reviews
2

I've paid my bill through their paperless billing for 9 years--including Dec 2019. When I received my January bill 4...

Read all 3084 reviews

Comcast and Frontier Communications Products and Services

Most reviewed product and services
  • Comcast Internet Service (766 reviews)
  • Comcast Bundle (220 reviews)
  • Comcast Tv Service (216 reviews)
  • Frontier Communications Customer Care (686 reviews)
  • Frontier Communications Internet Service (488 reviews)
  • Frontier Communications Bundle (293 reviews)