PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Frontier Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
1.6
Frontier Communications
Has Verified Representatives
1.7
Comcast
Frontier Communications

Comcast and Frontier Communications Overview

Total reviews 5107 3235
Company responses 0 1110
Issues resolved 20 20

Comcast and Frontier Communications Consumer Ratings

Rank
304 out of 1430 in Telecommunications category
269 out of 1430 in Telecommunications category
Customer service
220 in category
298 in category
Diversity of Products or Services
216 in category
304 in category
Product or Service Quality
200 in category
307 in category
Website
228 in category
336 in category

Comcast and Frontier Communications Rating Details

Customer service
1.4 (1331 reviews)
1.2 (1821 reviews)
Reviewer's quote

Called the customer service number, again greeted by a robot, but was able to connect with a real live person. After 1 hour &;; 15 min (and 3 disconnections), was told I have an old DTA box and a technician would have to answer the call. I am supposed to hear from the tech today to set up a...

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...After hours on the phone with several customer service personnel (not a pleasant experience I should add) I was only credited $24 on my account. Beyond frustrated and I will be letting everyone I know never to use Frontier's services..

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Diversity of Products or Services
1.9 (1157 reviews)
1.5 (1390 reviews)
Reviewer's quote

...they still havent reimbursed me my refund an I never got my services connected an they just give me the run around when I call them an switch me to different agents an some are very rude..

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...It charges fees for services not performed. It's a company in bankruptcy that needs to close its doors. Several years ago they pulled a SCAM in N...

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Product or Service Quality
1.7 (1139 reviews)
1.3 (1571 reviews)
Reviewer's quote

I had Xfinity contact me for service issue (Bad Wifi connections). Results of call are as follows;Representative ONE tried to reset the router with no success. After 10 minutes they decided to transfer me to another security agent...

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...00 gift card after the first 3 month of (no late payment) continued service. THAT WAS A TOTAL LIE!! After 5 weeks of not receiving a bill I called to find out where my bill was. They said I signed up (online) for 'paperless' statements...

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Website
1.8 (1057 reviews)
1.5 (1460 reviews)
Reviewer's quote

I purchased internet and never received a confirmation nor my box this is very disappointing because I made this purchase on the Xfinity website..

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...I can;t believe an internet provider doe snot have a website where you can look for other plans and choices. Too bad Directv is not a good option in Tampa, FL because signal is lost with every storm..

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Comcast and Frontier Communications Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • When it was verizon
  • Firing frontier
  • Verizon fios
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Customer service
  • Very bad customer service
  • Poor service

Comcast and Frontier Communications Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

Id like to share some insight on these reviews. Ive been part of a simular take over plus I have family that works for...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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5

I need my internet restored and it didn't come on yet

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Comcast and Frontier Communications Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

So what happens when your phone and internet goes down and you work from home and you call for a repairman???? NOTHING H...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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1

About 2 years ago I, my wife and children moved to a small, rural community in extreme Southern Illinois. At the time...

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Comcast and Frontier Communications Latest Reviews

Recent published reviews
No votes

They wouldnt let me speak to an agent to resolve my issue

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1.1

This company offers "deals" which it then withdraws and states it can't honor them. It lies constantly and blames the cu...

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1.3

If you take Newsmax off of your cable me an 8 of my family members will delete Comcast quicker than *** it is the only...

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1.2

From day one I was told installation fee was waived due to a new customer special that was going on at the time. I would...

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Comcast and Frontier Communications Products and Services

Most reviewed product and services
  • Comcast Internet Service (821 reviews)
  • Comcast Bundle (254 reviews)
  • Comcast Tv Service (253 reviews)
  • Frontier Communications Internet Service (504 reviews)
  • Frontier Communications Bundle (296 reviews)
  • Frontier Communications Technical Support (215 reviews)