PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eFax and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


eFax and Comcast Overview

Total reviews
Company responses
Issues resolved

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4029 reviews. It is 3936 reviews more than eFax received since Jan 6, 2010.

eFax and Comcast Consumer Ratings

347 out of 1946 in Telecommunications category
254 out of 1946 in Telecommunications category
Customer service
210 in category
237 in category
Price Affordability
317 in category
313 in category
Exchange, Refund and Cancellation Policy
252 in category
178 in category

According to consumer ratings and reviews, Comcast ranks 93 points higher in the Telecommunications category than eFax. People gave eFax 1.3 stars for Customer service criterion in Telecommunications category and it is 355 points higher than the worst rated brand in this category. At the same time, Comcast was rated 1.3 stars for Customer service criterion in this category and it is 328 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Comcast has a higher rating than Comcast. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave eFax 1.1 stars and it is 55% greater than other in category. Comcast however was rated 1.3 stars and it is 69% greater than other in category.

eFax and Comcast Rating Details

Customer service
1.3 (37 reviews)
1.3 (929 reviews)
Reviewer's quote

...This company lied about their policies on cancelling and have very bad service, capabilities and customer service. Stay away is my recommendation as there are many more honest companies around to provide. Just be careful as they lurk behind many names...


Right from the beginning when I got Xfinity service at my new home in northeast FL in Sept. , I had problems with the video pixellating and errors preventing me from accessing channels. It got so bad that I was forced to do a full system reset every day (and a reset often didn't even resolve the...

Diane G
Price Affordability
1.4 (33 reviews)
1.4 (704 reviews)
Reviewer's quote

...I accepted the offer believing that it was the same service at a reduced price. A few days ago, I sent another fax through their service and was immediately billed an additional $10. I called them to investigate and was informed that the $50 service does not include any outgoing faxes...


Worst service ever I keep losing premium channels and paying the same price this company is not trustworthy and not worth doing business with. Run away from Comcast as fast as you can..

Stephen E
Exchange, Refund and Cancellation Policy
1.1 (31 reviews)
1.3 (554 reviews)
Reviewer's quote

...They will not refund your money, even if you cancel the service. They make it incredibly difficult to cancel your service, and even then you have no guarantee they will actually do it. Also, the service is terrible and I get a bunch of junk faxes...

Greta M

I've been a customer since 1986 way before it was called Comcast/Xfinity. Comcrap has grown into a giant swallower of your money with little to no regard for its customers.You can't count on selecting a package based on certain channels. They change whatever is profitable for them regardless of the...


eFax and Comcast Pros and Cons

  • Prompt efficient service
  • Fact that i can fax from my computer
  • You can check in any time you like
  • When it works its good
  • Internet speed
  • Internet service
  • No online or email cancelation
  • Customer service
  • Would not refund prorated payment for unused 10 months
  • Poor customer service
  • Service
  • Outrageously high prices

eFax and Comcast Most Positive Reviews

Top rated reviews

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i...


When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

eFax and Comcast Most Critical Reviews

Lowest rated reviews

I signed up last year for an efax account prepaid for a year. I changed jobs this year and not longer need the efax acc...


I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

eFax and Comcast Latest Reviews

Recent published reviews

i have tried to cancel before, they are still billing me.
i am receiving faxes of confidential medical records not belong...

Read all 93 reviews

Need to begin new account again

Read all 4029 reviews

eFax and Comcast Products and Services

Most reviewed product and services
  • Efax Free Trial (13 reviews)
  • Efax Fax Service (11 reviews)
  • Efax Customer Care (5 reviews)
  • Comcast Internet Service (765 reviews)
  • Comcast Bundle (219 reviews)
  • Comcast Tv Service (216 reviews)