PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about eFax and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

eFax
Comcast

eFax and Comcast Overview

Total reviews
96
4797
Company responses
0
0
Issues resolved
0
19

eFax and Comcast Consumer Ratings

Rank
369 out of 1430 in Telecommunications category
269 out of 1430 in Telecommunications category
Customer service
226 in category
216 in category
Price Affordability
334 in category
331 in category
Exchange, Refund and Cancellation Policy
268 in category
181 in category
Website
288 in category
222 in category

eFax and Comcast Rating Details

Customer service
1.3 (39 reviews)
1.3 (1191 reviews)
Reviewer's quote

...I do believe this is the worst customer service experience I've ever had. It's a shame because it initially seemed very promising and is recommended on a lot of the "best online fax" lists. I cannot rate this company low enough..

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...Your failure to address in a reasonable manner will also provide us with an insight into your customer service, which we will remember should we ever want to change providers. Our address is 24 Highland Ave, Montclair, New Jersey 07042..

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Price Affordability
1.4 (34 reviews)
1.5 (937 reviews)
Reviewer's quote

...I accepted the offer believing that it was the same service at a reduced price. A few days ago, I sent another fax through their service and was immediately billed an additional $10. I called them to investigate and was informed that the $50 service does not include any outgoing faxes...

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I called after I got into another contract with the lady I did not understand for the same price. A manager was supposed to call me back it's been a month or more I don't know. Patrick Dwyer send me an email on Friday and asked if you could call me at what time would be great I told him I'm...

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Exchange, Refund and Cancellation Policy
1.1 (32 reviews)
1.4 (745 reviews)
Reviewer's quote

...No on-line cancellation. Had to use chat service, which took way too much of my time (about 15 minutes)..

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...I wear my mask over my mouth and nostrils trying to be compliant with stores policy. He was rude and i got upset and left. Determined to get a phone i went back to finish my bundle and I asked for a manager and the Joman approached me again...

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Website
1.6 (31 reviews)
1.8 (938 reviews)
Reviewer's quote

...I was unable to figure out online or on the app how to cancel, even though it says on their website that you can cancel both of those ways. I sent them an email asking how to do it. No one ever answered, and I just forgot about it...

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...I am only wanting to make changes to my service and have tried to contact for a week straight ! They wont allow me to make changes via website ! Says i have to speak with a Live Rep but wont allow me to call !..

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eFax and Comcast Pros and Cons

Pros
  • Prompt efficient service
  • Fact that i can fax from my computer
  • You can check in any time you like
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • No online or email cancelation
  • Customer service
  • Would not refund prorated payment for unused 10 months
  • Poor customer service
  • Service
  • Outrageously high prices

eFax and Comcast Most Positive Reviews

Top rated reviews
5

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i...

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5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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No votes
5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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eFax and Comcast Most Critical Reviews

Lowest rated reviews
1

I signed up last year for an efax account prepaid for a year. I changed jobs this year and not longer need the efax acc...

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1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

Cancelled my account in May, but they keep charging me. They won't refund.

Been on the phone for over an hour, but they...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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eFax and Comcast Latest Reviews

Recent published reviews
2.4

Stopped using the service 2.5 years ago. Continued billing with no email receipt. Had to find it in credit card billing....

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1.2

No device cant seem to be able to speak with someone
Ive been going to multiple infinity stores closed
I paid 250 at publi...

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1

I've been trying to get a number ported over for months now. I've emailed multiple times and rarely get a response....

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No votes

I couldnt here the balance for the payment arrangement

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eFax and Comcast Products and Services

Most reviewed product and services
  • Efax Free Trial (13 reviews)
  • Efax Fax Service (11 reviews)
  • Efax Customer Care (5 reviews)
  • Comcast Internet Service (811 reviews)
  • Comcast Customer Care (259 reviews)
  • Comcast Bundle (242 reviews)