PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and eFax as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
eFax

Comcast and eFax Overview

Total reviews
4031
93
Company responses
0
0
Issues resolved
16
0

Comcast was first mentioned on PissedConsumer on Aug 2, 2007 and since then this brand received 4031 reviews. It is 3938 reviews more than eFax received since Jan 6, 2010.

Comcast and eFax Consumer Ratings

Rank
253 out of 1945 in Telecommunications category
348 out of 1945 in Telecommunications category
Customer service
235 in category
207 in category
Diversity of Products or Services
197 in category
305 in category
Product or Service Quality
186 in category
263 in category

According to consumer ratings and reviews, Comcast ranks 95 points higher in the Telecommunications category than eFax. People gave Comcast 1.3 stars for Customer service criterion in Telecommunications category and it is 329 points higher than the worst rated brand in this category. At the same time, eFax was rated 1.3 stars for Customer service criterion in this category and it is 357 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Comcast has a higher rating than eFax. Regarding Product or Service Quality criterion, consumers gave Comcast 1.7 stars and it is 67% greater than other in category. eFax however was rated 1.3 stars and it is 53% greater than other in category.

Comcast and eFax Rating Details

Customer service
1.3 (931 reviews)
1.3 (37 reviews)
Reviewer's quote

every day between 5&6 channel 4 fox breaks up for the rest of the night we have called but no help

Aizlynn

...This company lied about their policies on cancelling and have very bad service, capabilities and customer service. Stay away is my recommendation as there are many more honest companies around to provide. Just be careful as they lurk behind many names...

PissedConsumer1534814
Diversity of Products or Services
1.8 (857 reviews)
1.3 (21 reviews)
Reviewer's quote

After 2yrs and all the games they play don't use there service! They send out a tech they say no charge:lol::lol::lol::lol: what a joke then charge us $69.00 for a (fix) that never worked! What a joke. Leaving these idiots going to fiber optic instead of sharing a line with 6 other people! Waste of...

PissedConsumer1728515

We tried various methods to cancel our service by emailing and calling them (only to be left on long hold times).After numerous emails sent, they finally responded saying that we have to call a number to cancel.We sat on hold for 15 minutes before finally getting to the person to cancel service.We...

Mark M
Product or Service Quality
1.7 (791 reviews)
1.3 (28 reviews)
Reviewer's quote

Right from the beginning when I got Xfinity service at my new home in northeast FL in Sept. , I had problems with the video pixellating and errors preventing me from accessing channels. It got so bad that I was forced to do a full system reset every day (and a reset often didn't even resolve the...

Diane G

The fax service works, but their customer service is just the worst. I only had to fax a few things one day, and then wanted to cancel my account. I was unable to figure out online or on the app how to cancel, even though it says on their website that you can cancel both of those ways...

Leslie H

Comcast and eFax Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Prompt efficient service
  • Fact that i can fax from my computer
  • You can check in any time you like
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • No online or email cancelation
  • Customer service
  • Would not refund prorated payment for unused 10 months

Comcast and eFax Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

5

I did not get the chance to use the their services.i just decided to cancel because i didnt want to pay for something i...

Comcast and eFax Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

1

I signed up last year for an efax account prepaid for a year. I changed jobs this year and not longer need the efax acc...

Comcast and eFax Latest Reviews

Recent published reviews
1

every day between 5&6 channel 4 fox breaks up for the rest of the night we have called but no help

Read all 4031 reviews
1

i have tried to cancel before, they are still billing me.
i am receiving faxes of confidential medical records not belong...

Read all 93 reviews

Comcast and eFax Products and Services

Most reviewed product and services
  • Comcast Internet Service (765 reviews)
  • Comcast Bundle (219 reviews)
  • Comcast Tv Service (216 reviews)
  • Efax Free Trial (13 reviews)
  • Efax Fax Service (11 reviews)
  • Efax Customer Care (5 reviews)