PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Comcast

Directv and Comcast Overview

Total reviews 13295 4991
Company responses 0 0
Issues resolved 41 20

Directv and Comcast Consumer Ratings

Rank
254 out of 1460 in Telecommunications category
294 out of 1460 in Telecommunications category
Customer service
202 in category
220 in category
Product or Service Quality
172 in category
200 in category
Diversity of Products or Services
138 in category
217 in category
Price Affordability
311 in category
355 in category

Directv and Comcast Rating Details

Customer service
1.4 (4292 reviews)
1.3 (1281 reviews)
Reviewer's quote

Prior to the ATT buyout, I was able to call and discuss pricing easily and positively with members of their customer service team. They always helped me find good discounts and credits, and were always very cordial and thankful of my time with DirecTV. Ever since ATT took over, customer service and...

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I was cut off 3 times before reaching a customer service rep. I finally talked to someone and was told to go to the Xfinity store to pick up a phone cord. When I went to the store they told me they didn't carry phone cords and go to Best Buy to buy one..

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Product or Service Quality
1.8 (3923 reviews)
1.7 (1096 reviews)
Reviewer's quote

For the second month in a row I have been charged for service I never ordered! Im tired of being scammed by this company!!!..

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Their services are very expensive for what you actually receive and they are completely unprofessional. The company is so big that they seemingly can no longer manage their unprofessional service staff. I'm disgusted with this company and how they have wasted my time and I'm looking for another...

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Diversity of Products or Services
2 (3887 reviews)
1.9 (1122 reviews)
Reviewer's quote

I have been fraudulently charged for 3 months for services I didnt order nor am I receiving. I have tried for 3 months to get these charges removed. Just yesterday I was on the phone with them for over 2 hours, again unsuccessfully! The last representative I talked to said he cant find my account...

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Greatly overpriced services that provide poor equipment, poor programming content, and poor website development..

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Price Affordability
1.6 (3703 reviews)
1.5 (996 reviews)
Reviewer's quote

...through to someone, who can actually help, most drag it out,, only to tell you they cannot ""fix""it OR TO GIVE YOU???DISCOUNT OFF REGULAR==SUPER INFLATED PRICES,? and we have spent no less than 100 hrs with them, most of the time they act as if it is resolved, then the bill is ok for two-months,, then bam= twice the price'=i. e-...

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I called after I got into another contract with the lady I did not understand for the same price. A manager was supposed to call me back it's been a month or more I don't know. Patrick Dwyer send me an email on Friday and asked if you could call me at what time would be great I told him I'm...

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Directv and Comcast Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Poor customer service
  • Service
  • Outrageously high prices

Directv and Comcast Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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Directv and Comcast Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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Directv and Comcast Latest Reviews

Recent published reviews
1

I have been fraudulently charged for 3 months for services I didnt order nor am I receiving. I have tried for 3 months...

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1

I was cut off 3 times before reaching a customer service rep. I finally talked to someone and was told to go to the...

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1

For the second month in a row I have been charged for service I never ordered! Im tired of being scammed by this...

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No votes

I had your guys services and then I had it Disconnected the card that is on file ending in 9338 is no longer a good...

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Directv and Comcast Products and Services

Most reviewed product and services
  • Directv Tv Service (2733 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1017 reviews)
  • Comcast Internet Service (817 reviews)
  • Comcast Bundle (250 reviews)
  • Comcast Tv Service (250 reviews)