PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about DIRECTV and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

DIRECTV
1.7
Comcast
1.6
DIRECTV
Comcast

DIRECTV and Comcast Overview

Total reviews 13454 5316
Company responses 0 0
Issues resolved 42 20

DIRECTV and Comcast Consumer Ratings

Rank
270 out of 1642 in Telecommunications category
322 out of 1642 in Telecommunications category
Customer service
211 in category
226 in category
Product or Service Quality
178 in category
197 in category
Diversity of Products or Services
139 in category
221 in category
Price Affordability
324 in category
364 in category

DIRECTV and Comcast Rating Details

Customer service
1.4 (4375 reviews)
1.4 (1426 reviews)
Reviewer's quote

...Customer service is even worse. Plan to spend at least 40 min. or more on hold and good luck understanding them when you do finally get someone...

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Worst customer service they picked up a call after 20 minutes and as she picked up the phone she started introducing herself and as I was going to say hello she started saying I cannot hear you please call back..

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Product or Service Quality
1.8 (3995 reviews)
1.7 (1227 reviews)
Reviewer's quote

Worst customer service EVER. The prices continually go up and the customer service goes down. They give new customers all kinds of sweet deals and customers like us that have been with them for 16 years just get price increases...

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We have a problem with former renters who would take over service change ll password. Very unpleasant. This tech seemed to know how to resolve problems...

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Diversity of Products or Services
2 (3956 reviews)
1.9 (1239 reviews)
Reviewer's quote

...So, after dropping your service you send me a bill for services that I was not able to use. Why should anyone pay for a service that they cannot use? You wanted $170. 56...

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I had a total NIGHTMARE experience with Comcast customer service, and I was trying to ADD services. I was lied to numerous times and trying to speak to a live person is nearly impossible. I am 75 and don't need the aggravation..

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Price Affordability
1.6 (3777 reviews)
1.5 (1134 reviews)
Reviewer's quote

The prices are horrible especially for low income seniors. You people are terrible and selfish because you dont care if you are robbing people to make yourselves rich. I am going to start looking into another source to watch tv I will start checking othe cable providers prices and see who wont...

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..." The price was exactly what I was paying currently. I asked about the value of the promotions and he couldn't explain it. So to keep the same price for what was maybe the same service, I would have to sign a 12 month agreement...

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DIRECTV and Comcast Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Poor customer service
  • Service
  • Outrageously high prices

DIRECTV and Comcast Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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DIRECTV and Comcast Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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DIRECTV and Comcast Latest Reviews

Recent published reviews
No votes

You should make a package. That lets you pick your own channels! That would be very cool! If you do that for your...

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No votes

We got new service on Tuesday (5/4)- we activated it on Wednesday (5/5) it was working fine - yesterday (5/6) it...

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1

Doesn't matter is It's 40 degrees and cloudy or 80 degrees and sunny you can bet blocks of channels will be out. They...

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No votes

When I watch a TV program, I just want to hear the actors speaking. I do NOT want to hear "Joey coughts or Olivia walks...

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