PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Directv and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Directv
Comcast

Directv and Comcast Overview

Total reviews
13112
4400
Company responses
0
0
Issues resolved
40
18

Directv and Comcast Consumer Ratings

Rank
219 out of 1428 in Telecommunications category
259 out of 1428 in Telecommunications category
Customer service
173 in category
218 in category
Product or Service Quality
143 in category
173 in category
Diversity of Products or Services
122 in category
196 in category
Price Affordability
271 in category
318 in category

Directv and Comcast Rating Details

Customer service
1.4 (4204 reviews)
1.3 (1072 reviews)
Reviewer's quote

...When contract up likely will not stay with them if this is an indication of their customer service..

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Calling the customer service number it says "call cannot be completed at this time" . I am only wanting to make changes to my service and have tried to contact for a week straight ! They wont allow me to make changes via website ! Says i have to speak with a Live Rep but wont allow me to call !..

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Product or Service Quality
1.8 (3847 reviews)
1.7 (920 reviews)
Reviewer's quote

They get penalized for being on the phone too long(Cant be over 10 min average), processing service calls to fix equipment, and even for filing claims!, which is what DTV Protection Plan Premiers sole purpose is! This leads to agents lying, hanging up on you if you have multiple claims,...

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...After talking with him he said if I wanted to suspend service due to covid-virus, he said no. I then said I would cancel all services right then and there. He decided to go to a manger...

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Diversity of Products or Services
2 (3807 reviews)
1.8 (973 reviews)
Reviewer's quote

...Service Rep cancelled my HD DVR services also. Totally cancelled these is error. Have talked with 2 agents who said be off my bill in 10 days, but still don't have..

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Apparently the agents that are on Live chat are not knowledgeable on their products. i keep asking them about the voice adapter. They also are talking to multiple people at the same time as one agent was answering someone else's questions on my chat session..

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Price Affordability
1.6 (3623 reviews)
1.4 (843 reviews)
Reviewer's quote

Has anyone noticed Direct TV is price gouging their customers during this virus pandemic? I scanned for movies to watch this morning as I do from time to time to record. 95% of the movies listed were "pay per view. " Even old movies that I watched for free before this virus outbreak...

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I have had Wow for 16 years and have really no complaints except I felt they kept raising the price, so I would check prices. I called xfinity and the rep gave me a price for about $50 less and a faster internet. I asked him numerous time if that included all taxes, fees and equipment...

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Directv and Comcast Pros and Cons

Pros
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Poor customer service
  • Evasive billing practices
  • Broken promises
  • Poor customer service
  • Service
  • Outrageously high prices

Directv and Comcast Most Positive Reviews

Top rated reviews
5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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Directv and Comcast Most Critical Reviews

Lowest rated reviews
1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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Directv and Comcast Latest Reviews

Recent published reviews
1.2

Man where do I start. So when you call in, its pretty much luck of the draw. You may get an awesome agent, you more...

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1.3

Checked the account for appointment

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1

its raining. DIRECT TV - their satellites are so weak a single storm knocks it off air. cant believe we signed up with...

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No votes

I spent 2 hours and three people on chat. I want to speak to an agent

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Directv and Comcast Products and Services

Most reviewed product and services
  • Directv Tv Service (2722 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1232 reviews)
  • Comcast Internet Service (795 reviews)
  • Comcast Customer Care (255 reviews)
  • Comcast Tv Service (234 reviews)