PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and DIRECTV as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
1.7
DIRECTV
1.7
Comcast
DIRECTV

Comcast and DIRECTV Overview

Total reviews 6987 14076
Company responses 0 0
Issues resolved 38 56

Comcast and DIRECTV Consumer Ratings

Rank
424 out of 2019 in Telecommunications category
425 out of 2019 in Telecommunications category
Customer service
404 in category
398 in category
Product or Service Quality
330 in category
320 in category
Diversity of Products or Services
356 in category
256 in category
Price Affordability
534 in category
513 in category

Comcast and DIRECTV Rating Details

Customer service
1.4
(2131 reviews)
1.4
(4664 reviews)
Reviewer's quote

Horrible customer service tried to get someone out here from comcast to fix the problem but no response! Called another company to fix it..

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The customer service Rey. would cut me off each time I said all I wanted was to end service. The after I ask to speak to someone in charge that could help Rey hung up om me...

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Product or Service Quality
1.8
(1820 reviews)
1.8
(4250 reviews)
Reviewer's quote

It has NEVER BEEN SATISFACTORY! All customer service people are either foreigners who cannot be understood because of their accents and are reading from a script or are unable to understand American English or just dont care. If it wasnt that the primary user is 92 years old and wouldnt be able to...

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I continued the service with the understanding my cost wouldnt go up anymore. Three months later my cost went up because according to DirecTV my promotion ended even though I wasnt under a promotion deal. After this happening numerous times I canceled my service and got YouTube Tv for less then 1/2...

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Diversity of Products or Services
1.9
(1735 reviews)
2
(4189 reviews)
Reviewer's quote

...Your customers services has a lot to be desired. We have been with Comcast for over 30 years and this is the worst my wife and I have been treated. I do not like your company..

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...Now they want their $200 for their services for a month that I cancelled and will not offer any comments except "that is our Policy". We used their services for years paying over $200 a month for it. Our equipment was so old that they didn't want it back and told us to recycle it...

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Price Affordability
1.6
(1714 reviews)
1.6
(4026 reviews)
Reviewer's quote

...they send a new router with no instructions and then problems with it and no human to talk to price is horrendous for what I get..

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I stayed with directv longer then I should, but when I finally went to a different service I was flooded with calls why I left and we have a great package price for you! When I asked for better pricing as a subscriber didn't happen. After I left then here comes the "better" pricing. Then when you...

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Comcast and DIRECTV Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Comcast and DIRECTV Most Positive Reviews

Top rated reviews
5

Well i fell behind a payment and yes thats my fault because it was a new service and new address so i never recieved my...

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5

The bill rate was to expensive and he took the time and changed my package I am satisfied with what he did for me

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5

I had wonderful experiences with everyone today and they were very helpful with everything. I would recommend this...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Comcast and DIRECTV Most Critical Reviews

Lowest rated reviews
1

Very disappointed , I wish I have another choice for Internet service to say good bye forever to Comcast .

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1

I had DirecTv for 23 years ending in 2023. The last three years was a constant fight because every three months my cost...

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1

being told that a credit would be issued dating back to my Mothers death, customer service says there is no notes...

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1

DTV got too expensive for us so decided to cancel after our contract had run out. Got a bill of $10 for early...

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Comcast and DIRECTV Latest Reviews

Recent published reviews
2.2

Spent over an hour on live chat trying to lower my bill.. I was assured it was taken care of. My bill is now more. The...

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No votes

Spent a long time on the phone with tech support and got nowhere. All suggestions failed. Now no tv to watch.

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1

Horrible customer service tried to get someone out here from comcast to fix the problem but no response!
Called another c...

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No votes

Waited two and a half months for instillation ,they said 2 days because my neighbor had it ,they charge me two months...

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