PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Directv

Comcast and Directv Overview

Total reviews
4063
13013
Company responses
0
0
Issues resolved
17
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 13013 reviews. It is 8950 reviews more than Comcast received since Aug 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Comcast customer support team and Directv customer service.

Comcast and Directv Consumer Ratings

Rank
257 out of 1910 in Telecommunications category
219 out of 1910 in Telecommunications category
Customer service
227 in category
167 in category
Diversity of Products or Services
190 in category
123 in category
Product or Service Quality
182 in category
146 in category

According to consumer ratings and reviews, Directv ranks 38 points higher in the Telecommunications category than Comcast. People gave Comcast 1.3 stars for Customer service criterion in Telecommunications category and it is 342 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 402 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Directv has a higher rating than Comcast. Regarding Product or Service Quality criterion, consumers gave Comcast 1.7 stars and it is 68% greater than other in category. Directv however was rated 1.8 stars and it is 74% greater than other in category.

Comcast and Directv Rating Details

Customer service
1.3 (946 reviews)
1.4 (4153 reviews)
Reviewer's quote

...when I called customer service they refused to credit me any monies. After being fed up with many issues (cable and phone, mobile phone. ) I decided to cancel my bundle because I was under a contract for 2 years...

gabby c

So instead of staring at Sorry banners on dead channels I called and canceled, returned the equipment explaining to customer service why I needed to cancel, I now have a 446,74 bill that they are refusing to mitigate for early termination charges. I AM BEING CHARGED FOR 22 MONTHS TERMINATION...

virginia k
Diversity of Products or Services
1.8 (869 reviews)
2.1 (3758 reviews)
Reviewer's quote

Comcast has refused to address this issue by issuing a credit or reconnecting internet services at this address. Additionally, COMCAST accidentally disconnected service at my new location as well in spite of the fact I am paying for these services. When it was reconnected I was charged $70 for a...

steve w

...After months of trying to speak with someone at customer services, they saying the will ship boxes and labels, to which they never did and sending certified letters. Today, they finally emailed me shipping letters. Today is January 28, 2020...

Jenny I
Product or Service Quality
1.7 (800 reviews)
1.8 (3794 reviews)
Reviewer's quote

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male...

Sue S

I've noticed a trend the last couple of years on my 'pay for watch' satellite service, (which is another issue), where a lot of 30 minute programs, most in syndication, are running 31-35 minutes. Add to that 2 hour programs running 2 hrs+. For example: Sundance Channel is airing Night At The Museum...

zoot6666

Comcast and Directv Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Comcast and Directv Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Comcast and Directv Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Comcast and Directv Latest Reviews

Recent published reviews
1

They up the rates even when you have a contract with them. Why have a contract when they find another way to charge...

Read all 4063 reviews
1

The gave me a promotional price at AT&;;;;;;;;;;;;;;;;;;;;T for $45 a month for a two year contract. When I got my...

Read all 13013 reviews

Comcast and Directv Products and Services

Most reviewed product and services
  • Comcast Internet Service (767 reviews)
  • Comcast Bundle (222 reviews)
  • Comcast Tv Service (216 reviews)
  • Directv Tv Service (2710 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1228 reviews)