PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Directv

Comcast and Directv Overview

Total reviews
4029
12970
Company responses
0
0
Issues resolved
16
40

Directv was first mentioned on PissedConsumer on Oct 9, 2007 and since then this brand received 12970 reviews. It is 8941 reviews more than Comcast received since Aug 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Comcast customer support team and Directv customer service.

Comcast and Directv Consumer Ratings

Rank
254 out of 1946 in Telecommunications category
219 out of 1946 in Telecommunications category
Customer service
237 in category
172 in category
Diversity of Products or Services
198 in category
119 in category
Product or Service Quality
185 in category
149 in category

According to consumer ratings and reviews, Directv ranks 35 points higher in the Telecommunications category than Comcast. People gave Comcast 1.3 stars for Customer service criterion in Telecommunications category and it is 329 points higher than the worst rated brand in this category. At the same time, Directv was rated 1.4 stars for Customer service criterion in this category and it is 394 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Directv has a higher rating than Comcast. Regarding Product or Service Quality criterion, consumers gave Comcast 1.7 stars and it is 67% greater than other in category. Directv however was rated 1.8 stars and it is 74% greater than other in category.

Comcast and Directv Rating Details

Customer service
1.3 (929 reviews)
1.4 (4137 reviews)
Reviewer's quote

Right from the beginning when I got Xfinity service at my new home in northeast FL in Sept. , I had problems with the video pixellating and errors preventing me from accessing channels. It got so bad that I was forced to do a full system reset every day (and a reset often didn't even resolve the...

Diane G

...99/month with free HBO for life as long as I had my cellphone service with AT&T. Now I have never changed my cellular plan. I have been on the unlimited family plan for over 6 years now with 7 phone lines on my account plus a home line plus AT&T internet in my home...

Donnita
Diversity of Products or Services
1.8 (855 reviews)
2.1 (3740 reviews)
Reviewer's quote

Brought three new lines too comcast from verizon. Was supposed to get $100 a line. Had thirty days to upgrade device for $250. They never activated one of the lines went back after a week and they put a new sim card in and called the line existing so that cheated me out of both rebates.

PissedConsumer1713964

After 4 weeks trying to have newer boxes installed they first told me to cancel my contract after making me set up a new 2 year agreement and restart it no tv for a week though, after finial getting someone in the Us they figured out how to clear their computer and sent new boxes, only to not be...

Syrena
Product or Service Quality
1.7 (789 reviews)
1.8 (3775 reviews)
Reviewer's quote

I've been a customer since 1986 way before it was called Comcast/Xfinity. Comcrap has grown into a giant swallower of your money with little to no regard for its customers.You can't count on selecting a package based on certain channels. They change whatever is profitable for them regardless of the...

PissedConsumer1711479

Called to see about getting bill lowered. Luke asked what channels I watched and I told him.He said sure after a few minutes he came back and yes he could put me in family package for $55 a month.I quoted the channels (only 6 of them is all we watch) he said yes.Well today I only have 2 channels...

Corliss

Comcast and Directv Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Comcast and Directv Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

Comcast and Directv Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

Comcast and Directv Latest Reviews

Recent published reviews

Need to begin new account again

Read all 4029 reviews
1

I was paying $53.99 a month for direct tv. Am 67 and they jumped up to $99 a month without talking to me or anything unt...

Read all 12970 reviews

Comcast and Directv Products and Services

Most reviewed product and services
  • Comcast Internet Service (765 reviews)
  • Comcast Bundle (219 reviews)
  • Comcast Tv Service (216 reviews)
  • Directv Tv Service (2703 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1222 reviews)