PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Directv

Comcast and Directv Overview

Total reviews 4783 13230
Company responses 0 0
Issues resolved 20 41

Comcast and Directv Consumer Ratings

Rank
283 out of 1438 in Telecommunications category
242 out of 1438 in Telecommunications category
Customer service
226 in category
192 in category
Diversity of Products or Services
210 in category
132 in category
Product or Service Quality
192 in category
162 in category
Website
230 in category
191 in category

Comcast and Directv Rating Details

Customer service
1.3 (1208 reviews)
1.4 (4252 reviews)
Reviewer's quote

...And no one is answering the phone because your stupid automated system wont connect me to a customer service agent. HELP ME!!! Im paying for something I havent used yet because its not connected to me tv HELP ME!!!!!!!..

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...stay with Dish they have great customer service..

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Diversity of Products or Services
1.9 (1072 reviews)
2 (3854 reviews)
Reviewer's quote

...another day with no services...

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I was told it would be reported to technical services. I NEED THIS FIXED and I feel I am due a credit at the very least for not being able to view any local channels for OVER 2 WEEKS! I have been considering discontinuing my Directv service for some time now due to the ridiculous price increases...

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Product or Service Quality
1.7 (1040 reviews)
1.8 (3894 reviews)
Reviewer's quote

...So tired of their horrible service. They have even been out to my house and say " no problem w the connection". I'm likely switching carriers soon..

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...The recording asked me if I wanted to be transferred to have my service reconnected and I said yes. The gentleman pick up and said the bill have not been paid. I paid a total of $226...

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Website
1.8 (961 reviews)
1.9 (3656 reviews)
Reviewer's quote

...On the website there is no option for this..

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most of everything Im not going to go into details because direct tv has wasted so much of my life Im not gonna waste anymore of it f off to direct tv the worst Id rather stab myself in the eye with a pencil then to try to use the website to resolve anything..

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Comcast and Directv Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Comcast and Directv Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Comcast and Directv Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Comcast and Directv Latest Reviews

Recent published reviews
No votes

I would like to have a payment extension- due to the fact I was out of town & lost my card. So no payments could...

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3

I had internet and cable through DirectTV. When ATT and DirectTV merged it has been a pain. Canceled internet and had...

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1.1

Everyday, multiple times a day , I lose internet connection. So tired of their horrible service. They have even been out...

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No votes

I'm seeking counsel or referral
Federal contract killing franchises prevent correspondence.
Aggravated Identity Fraud usin...

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Comcast and Directv Products and Services

Most reviewed product and services
  • Comcast Internet Service (812 reviews)
  • Comcast Customer Care (261 reviews)
  • Comcast Bundle (246 reviews)
  • Directv Tv Service (2728 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1237 reviews)