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Comcast
Directv

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Comcast

Comcast

1.6
  • 15 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 4013 TOTAL REVIEWS
Rank
249 out of 1926
in Telecommunications category
Rating Details
Customer service
Diversity of Products or Services
Product or Service Quality
Website
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    13
  • SUCCESSFUL
    46%
  • AVG CALL DURATION
    08:22
  • ISSUES RESOLVED
    0%
Top Products and Services
1.6
763 reviews
1.5
218 reviews
1.3
216 reviews
Directv

Directv

1.7
  • 39 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 12920 TOTAL REVIEWS
Rank
212 out of 1926
in Telecommunications category
Rating Details
Customer service
Diversity of Products or Services
Product or Service Quality
Website
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    46
  • SUCCESSFUL
    52%
  • AVG CALL DURATION
    05:32
  • ISSUES RESOLVED
    9%
Top Products and Services
1.7
2696 reviews
2.1
1331 reviews
1.6
1227 reviews

How would you compare Comcast vs Directv?

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Anonymous
#1702822

both are crap

user46411174
#1326809

Comcast charges for channels that are broadcast over the air, for "better reception". They also charge a "broadcast fee'", and charge for each additional TV. These charges occur every month, forever.

Anonymous
#1302864

I really dislike comcast because the corporate office tells customers one thing and in many instances this information differs greatly from the information heard at their office in Richmond, In. I have not had many positive interactions with this Richmond office and being old fashioned I believe a customer should receive respect at all times when it's our money that is paying for service.

Neat little trick going on here, they send you back and forth from the main office and local office and you get nowhere.

In my opinion there are media outlets guilty of creating fake news and I find it very hard to continue doing business with a company like ComCast so strongly correlated with one of the worst in the business NBC. I am actively seeking a new internet and TV provider, I think Direct TV is in my future, I refuse to support a company that so often lies about services and their parent company makes up fake news to support a political party they support and viciously attack a party they do not.

Anonymous
#1295673

Direct TV picture quality was much better than Comcast. Direct TV sends techs with new boxes. There is no driving to offices an hour away " swap out" boxes and maybe get another used box.

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