PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
Directv

Comcast and Directv Overview

Total reviews
4399
13111
Company responses
0
0
Issues resolved
18
40

Comcast and Directv Consumer Ratings

Rank
259 out of 1428 in Telecommunications category
219 out of 1428 in Telecommunications category
Customer service
218 in category
172 in category
Diversity of Products or Services
196 in category
122 in category
Product or Service Quality
173 in category
144 in category
Website
207 in category
183 in category

Comcast and Directv Rating Details

Customer service
1.3 (1071 reviews)
1.4 (4203 reviews)
Reviewer's quote

Calling the customer service number it says "call cannot be completed at this time" . I am only wanting to make changes to my service and have tried to contact for a week straight ! They wont allow me to make changes via website ! Says i have to speak with a Live Rep but wont allow me to call !..

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...When contract up likely will not stay with them if this is an indication of their customer service..

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Diversity of Products or Services
1.8 (973 reviews)
2 (3806 reviews)
Reviewer's quote

...I then said I would cancel all services right then and there. He decided to go to a manger. After 10 minutes of waiting he said he could put me on a seasonal hold...

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...Service Rep cancelled my HD DVR services also. Totally cancelled these is error. Have talked with 2 agents who said be off my bill in 10 days, but still don't have..

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Product or Service Quality
1.7 (920 reviews)
1.8 (3846 reviews)
Reviewer's quote

...on then finally hangs up on you instead of transferring you to a agent my damn blood pressure goes up and I have a damn headache!~! plus the amount for the service is almost a car...

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I terminated my service and was told that I cant terminate my service until the end of the billing cycle. I wasnt even a third of the way into the billing cycle. I demanded that they shut my service off and six days later they shut it off...

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Website
1.8 (860 reviews)
1.9 (3609 reviews)
Reviewer's quote

...I even tried to talk to someone on the website and they’re no help. It’s very frustrating because I need the Internet to do my school work, pay bills, and other things. I’m extremely disappointed with the service and how no one seems to be able to help me...

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After about 6 phone calls (the majority to phillipines) and one very long chat on their website my bill is still not correct after about 6weeks of explaining. I have received at least 4 emails from them , 2 of which said I will loose service if I dont pay the disputed amount that at least 3...

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Comcast and Directv Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Comcast and Directv Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Comcast and Directv Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Comcast and Directv Latest Reviews

Recent published reviews
1

IAN NOR RECOMMENDED COM CAST

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1

its raining. DIRECT TV - their satellites are so weak a single storm knocks it off air. cant believe we signed up with...

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No votes

Waiting on call back layer

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3

My direct TV bill went up and wanted to know why

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Comcast and Directv Products and Services

Most reviewed product and services
  • Comcast Internet Service (795 reviews)
  • Comcast Customer Care (255 reviews)
  • Comcast Tv Service (234 reviews)
  • Directv Tv Service (2722 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Customer Care (1232 reviews)