PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and Directv as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
1.6
Directv
1.7
Comcast
Directv

Comcast and Directv Overview

Total reviews 5123 13388
Company responses 0 0
Issues resolved 20 41

Comcast and Directv Consumer Ratings

Rank
306 out of 1429 in Telecommunications category
257 out of 1429 in Telecommunications category
Customer service
230 in category
213 in category
Diversity of Products or Services
221 in category
139 in category
Product or Service Quality
203 in category
177 in category
Website
236 in category
200 in category

Comcast and Directv Rating Details

Customer service
1.4 (1339 reviews)
1.4 (4338 reviews)
Reviewer's quote

...Bad cable boxes, wrong cable boxes, outages, wrong billing, and no focus on customer service at all..

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...The worst customer service I have ever experienced. You have over 6 or 7 recorded phone calls from me and still no installation!..

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Diversity of Products or Services
1.9 (1161 reviews)
2 (3927 reviews)
Reviewer's quote

...they still havent reimbursed me my refund an I never got my services connected an they just give me the run around when I call them an switch me to different agents an some are very rude..

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...This amount should be refunded as I have already been charged for these services and have terminated services in Aug. Please look at Account# 5201**** Renee Kanagy service address: 20517 Louise Livonia, MI 48152. Current address: 25702 Aysen Dr Punta Gorda FL 33983...

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Product or Service Quality
1.7 (1145 reviews)
1.8 (3963 reviews)
Reviewer's quote

...Stay away if you can If you have to have service make sure you watch your bill. Don't get me start in trying to get in touch with someone you have to call 4 times to get around computer answering service..

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I canceled my service due to a steadily increasing bill, sent the equipment back 3 days later after receiving the prepaid box from Direct TV. Aug 2nd I talked to 7 reps and finally was told I was good to go. {Nothing owed} They originally tried to say I owed the month of August...

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Website
1.8 (1061 reviews)
1.9 (3714 reviews)
Reviewer's quote

...Tried using the website. Wasted over an hour dealing with a robot who could not answer any of my responses because I 'used too many words". I tried simple sentences to no avail...

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most of everything Im not going to go into details because direct tv has wasted so much of my life Im not gonna waste anymore of it f off to direct tv the worst Id rather stab myself in the eye with a pencil then to try to use the website to resolve anything..

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Comcast and Directv Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Picture quality
  • Having tv when it does work
  • Service installer was courteous
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Poor customer service
  • Evasive billing practices
  • Broken promises

Comcast and Directv Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

I called directV at the end of my 2 years, my contract was coming to an end and I wanted to cancel and move on to Goggle...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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5

Installer never grounded my dish(bonded) my new install. Even though national code requires it. A few weeks later it...

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Comcast and Directv Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio S...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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1

It's false advertisement to say you are going to get certain stations and then they are gone. I believe this is a...

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Comcast and Directv Latest Reviews

Recent published reviews
1

Dont want to be your trouble shooter. Want you to come fix my system. I pay you way to much money for crap service

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1.3

I canceled my service due to a steadily increasing bill, sent the equipment back 3 days later after receiving the prepai...

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No votes

There is no Internet connection on any of the devices. We tried restarting the thing, but it didnt work.

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1.6

prices keep going up service keeps going down constant removing of decent channels to be replaced by garbage

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Comcast and Directv Products and Services

Most reviewed product and services
  • Comcast Internet Service (821 reviews)
  • Comcast Bundle (254 reviews)
  • Comcast Tv Service (253 reviews)
  • Directv Tv Service (2740 reviews)
  • Directv Tv Guide (1328 reviews)
  • Directv Tv Package (1021 reviews)