PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consolidated Communications and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consolidated Communications
Comcast

Consolidated Communications and Comcast Overview

Total reviews 389 4749
Company responses 0 0
Issues resolved 1 20

Consolidated Communications and Comcast Consumer Ratings

Rank
384 out of 1436 in Telecommunications category
285 out of 1436 in Telecommunications category
Customer service
214 in category
226 in category
Product or Service Quality
308 in category
194 in category
Reliability
267 in category
199 in category
Price Affordability
320 in category
343 in category

Consolidated Communications and Comcast Rating Details

Customer service
1.3 (205 reviews)
1.3 (1196 reviews)
Reviewer's quote

...I have been on phone with customer service and technical support and have been told it is in process. Everyone passed the buck and had minimal information to give me..

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...I am trying to talk to a customer service agent, but have been on hold for a total of 48 minutes listening to a recoding stating your call is important to us. Please hold for the next customer service representative. If the call is important, answer the phone..

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Product or Service Quality
1.2 (187 reviews)
1.7 (1029 reviews)
Reviewer's quote

You will likely go a week without service before they can have a tech come fix your internet. Don't even think about asking for a credit for said week long outage because they will just keep sending you to different departments. If at any point you ask to speak to a manager, you will be told that...

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I am so irate with xfinity right now- service went out right when the Patriots game started i am so pissed off right now i want go switch to Verizon- xfinity service and customer support and the website are horrible!!!..

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Reliability
1.2 (176 reviews)
1.5 (780 reviews)
Reviewer's quote

I strongly do not recommend Consolidated Communication for internet in the Montgomery County area north of Houston. 1) Poor equipment reliability: I have requested 3 service calls to the house to troubleshoot poor internet service from June 1, 2016 to August 19, 2016. The main problem is upload...

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...99% reliability was not in place during these six hours. As a result of the address change all the port forwarding and VPN addresses that are referenced in our book marks had to changed to the new WAN address prefix. This is about 100 changes made in more than 10 computers...

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Price Affordability
1.6 (173 reviews)
1.5 (930 reviews)
Reviewer's quote

After signing on with CCI for another year,at a " locked in" price,they sent my new bill telling me that they will be raising my invoice next month by 2 dollars. I called them and complained but the representative told me there was nothing he could do. Just try pulling that nonsense with the...

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I called after I got into another contract with the lady I did not understand for the same price. A manager was supposed to call me back it's been a month or more I don't know. Patrick Dwyer send me an email on Friday and asked if you could call me at what time would be great I told him I'm...

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Consolidated Communications and Comcast Pros and Cons

Pros
  • When service first started
  • Technician that come to my house are always polite
  • Helpful representative
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Poor customer service
  • Service interruptions
  • Internet speeds were very poor for the money charged
  • Poor customer service
  • Service
  • Outrageously high prices

Consolidated Communications and Comcast Most Positive Reviews

Top rated reviews
5

I had a long conversation regarding a variety of options to increase my speeds and option. Richard on the business side...

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5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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4

There comes a time in this day and age that you would think an internet service would be reliable. However, with theses...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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Consolidated Communications and Comcast Most Critical Reviews

Lowest rated reviews
1

Internet just quits or a few minutes at random intervals I play a lot of mmo and just as I doing well it quits and I hav...

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1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

For the last three weeks we have had no or very limited internet service. Each time I call I am told the there is a cab...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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Consolidated Communications and Comcast Latest Reviews

Recent published reviews
1

Don't use this company. If you have an outage they won't notify when it comes back up. You will likely go a week...

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1

When I call my daughter-in-law comcast doesn't show my name as the caller, they show someone else's number (who we do no...

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1

Internet went out on Sat night. Called tech support Sun morning. First available time for service tech to come was...

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No votes

My is not working complete I want to know why I paid 39 99 for but nothing

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Consolidated Communications and Comcast Products and Services

Most reviewed product and services
  • Consolidated Communications Internet Service (104 reviews)
  • Consolidated Communications Customer Care (57 reviews)
  • Consolidated Communications Technical Support (35 reviews)
  • Comcast Internet Service (810 reviews)
  • Comcast Customer Care (259 reviews)
  • Comcast Bundle (243 reviews)