PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Combined Insurance and Metlife as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Combined Insurance
Metlife

Combined Insurance and Metlife Overview

Total reviews 401 330
Company responses 2 0
Issues resolved 0 1

Combined Insurance and Metlife Consumer Ratings

Rank
138 out of 1079 in Insurance category
229 out of 1079 in Insurance category
Customer service
86 in category
203 in category
Product or Service Quality
93 in category
213 in category
Website
131 in category
189 in category
Billing Practices
88 in category
195 in category

Combined Insurance and Metlife Rating Details

Customer service
1.6 (170 reviews)
1.2 (97 reviews)
Reviewer's quote

...the customer service are rude and have little knowledge of what is going on with your claim. They do not have direct deposit so by the time your claim is completed the processing service they send your check in the mail. At that time your bills are in default...

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...VERY POOR Customer Service. How long will it take them to send check??? Sincerely, James D. Webb of Herrin, IL..

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Product or Service Quality
1.6 (149 reviews)
1.1 (71 reviews)
Reviewer's quote

...Customer service told me to submit claim online and then fax the application. Thats' redundant why have online claims then?..

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Believe it or not, I got a telephone intercept that told me that this number was invalid and no longer in service. This company is a collection of the biggest idiots that has been my misfortune to deal with. This would be like an online banking situation were one day you could see both your saving...

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Website
1.8 (144 reviews)
1.5 (69 reviews)
Reviewer's quote

...Generic email has been only response but it directed me to website which does not function for checking on claims. What is the status of my claim???..

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Plus Metropolitan Life's website is the worst designed website I have run across, especially for a large public facing company. I will be notifying my state's consumer fraud department, the Insurance regulatory group, FINRA, SEC etc. My actions will cost Metropolitan Life a great deal of time (time...

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Billing Practices
1.8 (142 reviews)
1.2 (56 reviews)
Reviewer's quote

I called our fraud department and was given the number to combined insurance and told that they were billing under my customers wife's name. They couldn't find the policy when we called and they tried telling my customer that they were sorry, but needed a policy in order to cancel the auto debit...

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On 01/10/2019, I received a MetLife billing statement regarding my auto insurance, indicating a 50% rate increase. On 01/11/2019, I called MetLife and was told that the increase was due to an accident I had on 07/06/2016. My MetLife Agent told me (for the first time since the 2016 accident) that...

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Combined Insurance and Metlife Pros and Cons

Pros
  • Never having to deal with them
  • Totally pissed me off
  • How they made it sound so good
  • Operators who have been helpful
  • No one
  • When we had an advisor
Cons
  • So far my experience has made me think i made a big mistake
  • Customer service
  • Non pyment due to loop holes
  • Customer service
  • Delay delay
  • Your company does not pay claims

Combined Insurance and Metlife Most Positive Reviews

Top rated reviews
5

*** *** . this company is the best ! A+ rated!!!

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5

Was rear ended on highway by one "insured" by Metlife on 8/11/2014. Immediately took vehicle to shop for repair as was...

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5

On a ladder, chickens on their roof. Chickens won. Tibia plateau fracture. ER, same day surgery. 7 days after...

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5

As a Broward teacher we gave Metlife disability. My first claim was denied. I appealed with my Dr 2nd letter and 2nd...

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Combined Insurance and Metlife Most Critical Reviews

Lowest rated reviews
1

I had our Class A For Hire 98 FLD120 and our 2008 reefer the truck for 25,000.00 the reefer 30,000.00
with a million li...

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1

Well Metlife made out on many elderly Kodak retirees who paid into their life insurance their whole time of working for...

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1

I trusted my sales rep when asked what coverage I would need. Well of course I got hurt at work, and was off of work...

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1

I work for Cablevision and have worked there for 9 years. In 2011 I was in a horrific car accident where another car...

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Combined Insurance and Metlife Latest Reviews

Recent published reviews
1

Looking to check status of claim. Phone call message to person handling my claim was not returned. Generic email has bee...

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1.3

I had a temporary disability for eighteen years through my city job. The city switched to MetLife in 2018. I had to be...

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No votes

Filed accident claim for hospital, ambulance, etc. Directed to website but website does not work for filing claims OR...

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1

Worse customer service I have ever seen.Been on phone four times holding for a total of 1 hour and 30 minutes.Left call...

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Combined Insurance and Metlife Products and Services

Most reviewed product and services
  • Combined Insurance Claim (101 reviews)
  • Combined Insurance Medical Claim (46 reviews)
  • Combined Insurance Disability Claim (21 reviews)
  • Metlife Life Insurance (51 reviews)
  • Metlife Claim (32 reviews)
  • Metlife Disability Insurance (30 reviews)