PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merrell and Columbia Sportswear as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merrell
Columbia Sportswear

Merrell and Columbia Sportswear Overview

Total reviews 89 148
Company responses 0 0
Issues resolved 1 3

Merrell and Columbia Sportswear Consumer Ratings

Rank
577 out of 2104 in Footwear and Clothing category
485 out of 2104 in Footwear and Clothing category
Customer service
No votes
337 in category
Product or Service Quality
No votes
380 in category
Value for money
No votes
428 in category
Exchange, Refund and Cancellation Policy
No votes
348 in category

Merrell and Columbia Sportswear Rating Details

Customer service
No votes
1.4 (72 reviews)
Reviewer's quote

...The customer service agent told me he would email the order processing people to tell them to ship my items. Now, a few days later (granted Saturday and Sunday)..

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...I contacted customer service and sent them pictures. They denied claim said that it was the black material showing through the white. I called them back and said there is no black material in front or back to show through please review again...

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Product or Service Quality
No votes
1.7 (58 reviews)
Reviewer's quote

...Vasque and Lowa just have better quality control and engineered materials. Picture speaks for themselves. Claim denied by Merrell..

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...What I'm feeling here is that Columbia should take responsibility for their poorly designed product. They should at least stand behind their product or their customer. big business!! Sad state of affairs...

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Value for money
No votes
1.9 (51 reviews)
Reviewer's quote

But since they didn't have that specific pair available on their website anymore they instead offered me a gift card valued at only a fraction of what I spent on the boots and nowhere near enough to cover a replacement pair. So I had to super glue my nice, new Merrell boots together because I can't...

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...They got my money this time. NEVER AGAIN. Motherf*cker$..

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Exchange, Refund and Cancellation Policy
No votes
1.4 (50 reviews)
Reviewer's quote

I received an RMA and mailed them back to Merrell on 4/24/20 requesting an exchange. The new pair did not arrive until 5/11/20 (2 1/2 weeks later) even though my return was received by Merrell on 4/28/20. That pair did not fit well either so I requested and RMA and returned them on 5/12/20 for a...

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...I received a notice today that my order was being returned and a refund being processed. I call up to customer service to see what the issue is. It seems that the shipper didn't recognize an address that's been around since at least 1980...

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Merrell and Columbia Sportswear Pros and Cons

Pros
  • Looks good and usually comfortable
  • Are comfortable
  • Arch support and quality used to be great and worth the price
  • Look good
  • Good price
  • Customer service representatives
Cons
  • Poor quality
  • Low quality for high price and lousy return policy
  • Customer service
  • Lack of communication
  • Unknown status of warranty claim
  • Customer service

Merrell and Columbia Sportswear Most Positive Reviews

Top rated reviews
4.8

She updated my email and that's all that needed done very helpful thank you so much

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5

Your shirt just caught my ciggarett and saved me from dying. Really preciate it brothers. Much love. -cdogg519

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4.7

I take care of my shoes period.Iam not one of those people who drag my feet. Or just throw a pair of nice boots...

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4.6

This site seems to seek only negative reports. My experience was the opposite.

After several years of extensive use, t...

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Merrell and Columbia Sportswear Most Critical Reviews

Lowest rated reviews
1

Went to checkout saw that it had free shipping or overnight shipping for 10 dollars so I choose the overnight. Next day...

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1

I have tried to get threw to customer service for weeks with no response. Tried the phone and all you get as recording...

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1

Wore these 240 dollar work shoes
For 3 weeks the inside back of my heels are worn out the holes that are there now make t...

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1

My husband purchased a ski jacket at the outlet in leesburg two days ago. I went to return it, with the receipt and was...

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Merrell and Columbia Sportswear Latest Reviews

Recent published reviews
1.8

The Merrell Shoes website must have been designed to create as many problems for the customer as possible. Try buying...

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No votes

I bought these cool shorts that have an adjustable belt wore them three times and the shorts are great and just need a...

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3

I just received my Merrill happy king shoe but it has DQ on them why?

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1

Defective ski pants Columbia does nothing

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Merrell and Columbia Sportswear Products and Services

Most reviewed product and services
  • Merrell Shoes (36 reviews)
  • Merrell Boots (20 reviews)
  • Merrell Moab Shoes (6 reviews)
  • Columbia Sportswear Jacket (35 reviews)
  • Columbia Sportswear Boots (19 reviews)
  • Columbia Sportswear Customer Care (10 reviews)