PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Merrell and Columbia Sportswear as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Merrell
Columbia Sportswear

Merrell and Columbia Sportswear Overview

Total reviews
66
137
Company responses
0
0
Issues resolved
1
1

Columbia Sportswear was first mentioned on PissedConsumer on Jan 10, 2008 and since then this brand received 137 reviews. It is 71 reviews more than Merrell received since Feb 21, 2014. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Merrell customer support team than with Columbia Sportswear customer service.

Merrell and Columbia Sportswear Consumer Ratings

Rank
458 out of 2473 in Footwear and Clothing category
381 out of 2473 in Footwear and Clothing category
Product or Service Quality
No votes
284 in category
Customer service
No votes
295 in category
Value for money
No votes
322 in category

According to consumer ratings and reviews, Columbia Sportswear ranks 77 points higher in the Footwear and Clothing category than Merrell.

Merrell and Columbia Sportswear Rating Details

Product or Service Quality
No votes
1.8 (52 reviews)
Reviewer's quote

My Merrels are not new and I have gotten plenty of wear from them, but I have never had any pair of shoes fall apart like these. I hope you can remedy the problems you are having with your brand.

Laurie K

...Please read the other comments about their horrifying costumer service. I don't have to say much more details about them. This is a failing business model and I honestly would feel sad if they end up closing down...

Unknown
Customer service
No votes
1.4 (65 reviews)
Reviewer's quote

...They lost a customer. They could have kept me for a hundred dollar replacement. They are losing much more than what the replacement would have cost...

Tania P

...Customer service said there was no way that they could possibly know this . Someone in the shipping dept must know cost of shipping a jacket. They refused and said jacket had limited warranty and full warranty for 3 months So I had to send it back on my own..

Arlene B
Value for money
No votes
1.9 (47 reviews)
Reviewer's quote

But since they didn't have that specific pair available on their website anymore they instead offered me a gift card valued at only a fraction of what I spent on the boots and nowhere near enough to cover a replacement pair. So I had to super glue my nice, new Merrell boots together because I can't...

Crystal H

On day 2 of my travels in Europe, the boots literally disintegrated while in the snow. It couldn't have been worse being in the snow, with it seeping into my boots and having to wear ski boots throughout the day after how much these boots cost. It seems like more people had the same problem that I...

Nickey

Merrell and Columbia Sportswear Pros and Cons

Pros
  • Arch support and quality used to be great and worth the price
  • Are comfortable
  • Good price
  • Customer service representatives
  • Boots until they fell apart
Cons
  • Poor quality
  • Low quality for high price and lousy return policy
  • Exchange and refund policy
  • Lack of communication
  • Unknown status of warranty claim
  • Customer service

Merrell and Columbia Sportswear Most Positive Reviews

Top rated reviews
4.5

I take care of my shoes period.Iam not one of those people who drag my feet. Or just throw a pair of nice boots...

5

Your shirt just caught my ciggarett and saved me from dying. Really preciate it brothers. Much love. -cdogg519

Merrell and Columbia Sportswear Most Critical Reviews

Lowest rated reviews
1

Went to checkout saw that it had free shipping or overnight shipping for 10 dollars so I choose the overnight. Next day...

1

I have tried to get threw to customer service for weeks with no response. Tried the phone and all you get as recording...

Merrell and Columbia Sportswear Latest Reviews

Recent published reviews

I purchased these shoes and worn them twice and realized that they were coming apart. You can tell from the photos that...

Read all 66 reviews
1.9

RE: Omni-Heat winter jacket. Bought winter jacket Jan 2019 Wore a month in winter 2019 and a week in Nov 2019 Zipper...

Read all 137 reviews

Merrell and Columbia Sportswear Products and Services

Most reviewed product and services
  • Merrell Shoes (32 reviews)
  • Merrell Boots (14 reviews)
  • Merrell Moab Shoes (4 reviews)
  • Columbia Sportswear Jacket (32 reviews)
  • Columbia Sportswear Boots (17 reviews)
  • Columbia Sportswear Customer Care (10 reviews)