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Columbia Sportswear

Footwear and Clothing
  • 1 ISSUES RESOLVED
  • 116 TOTAL REVIEWS
  • $17K CLAIMED LOSSES
  • $326 AVERAGE LOSS
1.9
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Customer service representatives 2
  • Boots until they fell apart 2
  • Over the phone service provide 1
  • I liked you have a product rating tool 1
  • Good price 1

Customers don't like

  • Lack of communication8
  • Unknown status of warranty claim4
  • Warranty service3
  • Rude customer service3
  • Not helping the customer3
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Ll Bean

Footwear and Clothing
  • 2 ISSUES RESOLVED
  • 109 TOTAL REVIEWS
  • $5.8K CLAIMED LOSSES
  • $161 AVERAGE LOSS
2.1
Customer service
Website
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Discounts and Special Offers
  • Product selection online 4
  • Prodcut selection 3
  • Product 2
  • Theoretical size range offered 1
  • Tall sizes 1

Customers don't like

  • Poor customer service12
  • Way it currently operates4
  • New way they do business3
  • Too many popular products in continuous back order status2
  • Quality of products in decline2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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