PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Columbia Gas and Washington Gas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Columbia Gas
Washington Gas

Columbia Gas and Washington Gas Overview

Total reviews
121
72
Company responses
0
0
Issues resolved
0
1

Columbia Gas was first mentioned on PissedConsumer on Oct 11, 2008 and since then this brand received 121 reviews. It is 49 reviews more than Washington Gas received since May 7, 2008.

Columbia Gas and Washington Gas Consumer Ratings

Rank
187 out of 954 in Utility category
85 out of 954 in Utility category
Customer service
136 in category
64 in category
Staff
148 in category
78 in category
Website
175 in category
101 in category

According to consumer ratings and reviews, Washington Gas ranks 102 points higher in the Utility category than Columbia Gas. People gave Columbia Gas 1.2 stars for Customer service criterion in Utility category and it is 152 points higher than the worst rated brand in this category. At the same time, Washington Gas was rated 1.6 stars for Customer service criterion in this category and it is 224 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Washington Gas has a higher rating than Columbia Gas. Regarding Website criterion, consumers gave Columbia Gas 1.4 stars and it is 60% worse than other in category. Washington Gas however was rated 1.9 stars and it is 65% greater than other in category.

Columbia Gas and Washington Gas Rating Details

Customer service
1.2 (57 reviews)
1.6 (26 reviews)
Reviewer's quote

...This company has horrible customer service and charge for every little thing. $90 for next day appts. with no guaranteed time frame...

PissedConsumer1364138

Two months ago I called customer service, someone from Manila Philippines answered, I made payments arrangements with her, I made the payments for 2 months, the third month they cut my service, and they have no record of the arrangement, but yes Washington Gas had records of the payments. The...

Eduardo P
Staff
1.2 (49 reviews)
1.6 (23 reviews)
Reviewer's quote

... I not leave the house I can go to the hospital to pick up my daughter until the gas is connected I asked for an escalation and had the two rudest call center staff I have ever encountered. I managed a 150 person call center and would have fired these individuals if they worked fit me. I will move from Sharon just do I don't have to deal with this disrespectful rude bad service company ever again...

PissedConsumer877730

I have I severely special needs child and need a generator to run his equipment when the power is out. I’ve been trying to get the gas company to do their part—installing a bigger line to accommodate this need—for 6 months. Finally a crew came yesterday to install the line. I was told at 5pm that...

Elizabeth S
Website
1.4 (42 reviews)
1.9 (19 reviews)
Reviewer's quote

...The website says nothing. I recieved no notice and was blind sided. Definitely not a great idea to list a 5% fee after the due date which would leave one to believe they could wiggle a few days but not list a shut off date especially if shut off is 4 days later with no notice...

PissedConsumer1557706

I've been having issues with wash has website. I was on direct bill. They never deducted the bill...

PissedConsumer827998

Columbia Gas and Washington Gas Pros and Cons

Pros
  • Polite representatives
  • Gas price seemed reasonable
  • Being robbed
  • No gas interruptions
  • Dangerous
Cons
  • Poor customer service
  • Excessive fees
  • Unethical business practices
  • Awful customer service
  • Payments
  • Customer service

Columbia Gas and Washington Gas Most Positive Reviews

Top rated reviews
4

I get a check ever so offen from you wanting to remove my wife from it she passed away back in may how do I get this...

4.4

Hi my Name is Danilo Cruz.
My ss# ends in 7078. I currently have Washington Gas connected in my apartment.The location is...

Columbia Gas and Washington Gas Most Critical Reviews

Lowest rated reviews
1

MY PARENTS PASSED AWAY. MY DAD IN 2001 MY MOM I N 2012. I HAVE NOT LIVED THERE SINCE 1989. GAVE THE HOME TO A VIETNAM...

1

I moved to apt on June 1st in Sterling and took Washington gas service,
first Issue : i have sent all proof of document...

Columbia Gas and Washington Gas Latest Reviews

Recent published reviews
1

We were an affected family and Columbia Gas of Massachusetts made our life a living Hell!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Read all 121 reviews

Washington Gas did not answer phone call. Gas Company asleep at work, as usual. What does it take to get Washington Gas...

Read all 72 reviews

Columbia Gas and Washington Gas Products and Services

Most reviewed product and services
  • Columbia Gas Residential Gas Supply (20 reviews)
  • Columbia Gas Customer Care (13 reviews)
  • Columbia Gas Gas Supply (9 reviews)
  • Washington Gas Residential Gas Supply (8 reviews)
  • Washington Gas Customer Care (8 reviews)
  • Washington Gas Gas Supply (6 reviews)