PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Columbia Gas and Washington Gas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Columbia Gas
Washington Gas

Columbia Gas and Washington Gas Overview

Total reviews
121
71
Company responses
0
0
Issues resolved
0
1

Columbia Gas was first mentioned on PissedConsumer on Oct 11, 2008 and since then this brand received 121 reviews. It is 50 reviews more than Washington Gas received since May 7, 2008.

Columbia Gas and Washington Gas Consumer Ratings

Rank
186 out of 1058 in Utility category
84 out of 1058 in Utility category
Customer service
135 in category
64 in category
Staff
149 in category
81 in category
Product or Service Quality
131 in category
61 in category

According to consumer ratings and reviews, Washington Gas ranks 102 points higher in the Utility category than Columbia Gas. People gave Columbia Gas 1.2 stars for Customer service criterion in Utility category and it is 149 points higher than the worst rated brand in this category. At the same time, Washington Gas was rated 1.6 stars for Customer service criterion in this category and it is 220 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Washington Gas has a higher rating than Columbia Gas. Regarding Product or Service Quality criterion, consumers gave Columbia Gas 1.4 stars and it is 54% greater than other in category. Washington Gas however was rated 1.9 stars and it is 79% greater than other in category.

Columbia Gas and Washington Gas Rating Details

Customer service
1.2 (57 reviews)
1.6 (26 reviews)
Reviewer's quote

...Ive been a customer in the same house for 5 years..

PissedConsumer1561488

I called and told the rep I WILL be calling Mayor Browers office with concerns that wssc refused to give me service after paying my bill. The tech decided not to turn on my gas because he wanted to end his job early, when I called today 23 nov. the rep had to nerve to tell me we can't get to you...

Deborah B
Staff
1.2 (49 reviews)
1.6 (23 reviews)
Reviewer's quote

... I not leave the house I can go to the hospital to pick up my daughter until the gas is connected I asked for an escalation and had the two rudest call center staff I have ever encountered. I managed a 150 person call center and would have fired these individuals if they worked fit me. I will move from Sharon just do I don't have to deal with this disrespectful rude bad service company ever again...

PissedConsumer877730

I have I severely special needs child and need a generator to run his equipment when the power is out. I’ve been trying to get the gas company to do their part—installing a bigger line to accommodate this need—for 6 months. Finally a crew came yesterday to install the line. I was told at 5pm that...

Elizabeth S
Product or Service Quality
1.4 (42 reviews)
1.9 (17 reviews)
Reviewer's quote

poor costumer service. the supervisor display as a decoration only. Heartless and no consideration, needs revamp of employees and at certain time hope for another gas service in the area..

mauricio v

I have contacted Washington gas, numerous times over the past year to get billing sorted out. I have not received a bill since May of 2017. I have contacted 2 times a month every month and was advised issue would be resolved in 7-14 business days, but no response. I just spoke to a supervisor who...

Sara G

Columbia Gas and Washington Gas Pros and Cons

Pros
  • Polite representatives
  • Gas price seemed reasonable
  • Being robbed
  • No gas interruptions
  • Dangerous
Cons
  • Poor customer service
  • Excessive fees
  • Unethical business practices
  • Awful customer service
  • Payments
  • Customer service

Columbia Gas and Washington Gas Most Positive Reviews

Top rated reviews
4

I get a check ever so offen from you wanting to remove my wife from it she passed away back in may how do I get this...

4.4

Hi my Name is Danilo Cruz.
My ss# ends in 7078. I currently have Washington Gas connected in my apartment.The location is...

Columbia Gas and Washington Gas Most Critical Reviews

Lowest rated reviews
1

MY PARENTS PASSED AWAY. MY DAD IN 2001 MY MOM I N 2012. I HAVE NOT LIVED THERE SINCE 1989. GAVE THE HOME TO A VIETNAM...

1

I moved to apt on June 1st in Sterling and took Washington gas service,
first Issue : i have sent all proof of document...

Columbia Gas and Washington Gas Latest Reviews

Recent published reviews
1

We were an affected family and Columbia Gas of Massachusetts made our life a living Hell!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Read all 121 reviews

For some reason the technician can’t read. Keep going to the wrong address then I have to wait till the next day. Very...

Read all 71 reviews

Columbia Gas and Washington Gas Products and Services

Most reviewed product and services
  • Columbia Gas Residential Gas Supply (20 reviews)
  • Columbia Gas Customer Care (12 reviews)
  • Columbia Gas Gas Supply (9 reviews)
  • Washington Gas Residential Gas Supply (8 reviews)
  • Washington Gas Customer Care (8 reviews)
  • Washington Gas Gas Supply (6 reviews)