PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Columbia Gas and Washington Gas as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Columbia Gas
Washington Gas

Columbia Gas and Washington Gas Overview

Total reviews 127 89
Company responses 0 0
Issues resolved 0 1

Columbia Gas and Washington Gas Consumer Ratings

Rank
191 out of 1264 in Utility category
130 out of 1264 in Utility category
Customer service
149 in category
93 in category
Product or Service Quality
142 in category
73 in category
Website
188 in category
121 in category
Reliability
146 in category
81 in category

Columbia Gas and Washington Gas Rating Details

Customer service
1.2 (58 reviews)
1.5 (32 reviews)
Reviewer's quote

...This company has horrible customer service and charge for every little thing. $90 for next day appts. with no guaranteed time frame...

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...Each time I call, I wait no less than 30 minutes for a customer service representative..

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Product or Service Quality
1.4 (47 reviews)
1.9 (18 reviews)
Reviewer's quote

...person or just unable to light it? NO CALL BACK??? to this day I have yet to receive any response from Columbia gas or home solutions *** poor customer...

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I called and told the rep I WILL be calling Mayor Browers office with concerns that wssc refused to give me service after paying my bill. The tech decided not to turn on my gas because he wanted to end his job early, when I called today 23 nov. the rep had to nerve to tell me we can't get to you...

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Website
1.4 (44 reviews)
1.9 (24 reviews)
Reviewer's quote

...The website says nothing. I recieved no notice and was blind sided. Definitely not a great idea to list a 5% fee after the due date which would leave one to believe they could wiggle a few days but not list a shut off date especially if shut off is 4 days later with no notice...

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I've been having issues with wash has website. I was on direct bill. They never deducted the bill...

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Reliability
1.2 (40 reviews)
1.7 (24 reviews)
Reviewer's quote

Columbia gas of VA shut off the gas to my home without warning or proper notice

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If I could give Washington Gas a negative star in a review, I would. I bought a new house and contacting all the utility companies from the time we signed the contract knowing that everything was on tracks. We did not have issues with any other company. I called this company more than 8 times and...

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Columbia Gas and Washington Gas Pros and Cons

Pros
  • Being robbed
  • Polite representatives
  • I have been satisfied with columbia gas
  • No gas interruptions
  • Hot water
  • Having gas to cook
Cons
  • Poor customer service
  • Extra fees
  • Excessive fees
  • Awful customer service
  • Payments
  • Customer services and billing practices

Columbia Gas and Washington Gas Most Positive Reviews

Top rated reviews
4.2

My zip code is 45504. I called a few years back bc of a gas leak from one of my space heaters.
The gas man falsely stated...

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4.4

Hi my Name is Danilo Cruz.
My ss# ends in 7078. I currently have Washington Gas connected in my apartment.The location is...

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4

I get a check ever so offen from you wanting to remove my wife from it she passed away back in may how do I get this...

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3.3

I was told I had to pay my bill in cash. I've been a customer for 3 years and made 1 mistake not changing my new bank...

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Columbia Gas and Washington Gas Most Critical Reviews

Lowest rated reviews
1

MY PARENTS PASSED AWAY. MY DAD IN 2001 MY MOM I N 2012. I HAVE NOT LIVED THERE SINCE 1989. GAVE THE HOME TO A VIETNAM...

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1

I moved to apt on June 1st in Sterling and took Washington gas service,
first Issue : i have sent all proof of document...

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1

Had to wait a week to get an appointment to get connected, then when its time for them to show up there no where to be f...

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1

Worst customer service EVER. Do not enroll in auto withdrawal from your bank account. They will mess up your payments....

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Columbia Gas and Washington Gas Latest Reviews

Recent published reviews
1.7

Home solutions via Columbia gas installed hot water heater that i rent off of them back in Dec tech said youll have hot...

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No votes

I have called Washington Gas twice today to set up new service. Both times, I was on hold for over an hour. NO ONE...

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No votes

The company had to dig @ 1/4 of my front lawn to replace my meter. Previously my lawn had some weeds that I was getting...

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1

I have been trying for three days each day hours on hold but no answers. even online requests and emails have been left...

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Columbia Gas and Washington Gas Products and Services

Most reviewed product and services
  • Columbia Gas Residential Gas Supply (20 reviews)
  • Columbia Gas Gas Supply (9 reviews)
  • Columbia Gas Technical Support (2 reviews)
  • Washington Gas Gas Supply (8 reviews)
  • Washington Gas Residential Gas Supply (8 reviews)