PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Columbia Gas and Suburban Propane as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Columbia Gas
Suburban Propane

Columbia Gas and Suburban Propane Overview

Total reviews
122
540
Company responses
0
0
Issues resolved
0
2

Suburban Propane was first mentioned on PissedConsumer on Sep 3, 2009 and since then this brand received 540 reviews. It is 418 reviews more than Columbia Gas received since Oct 11, 2008.

Columbia Gas and Suburban Propane Consumer Ratings

Rank
188 out of 954 in Utility category
167 out of 954 in Utility category
Customer service
137 in category
112 in category
Staff
149 in category
92 in category
Product or Service Quality
134 in category
124 in category

According to consumer ratings and reviews, Suburban Propane ranks 21 points higher in the Utility category than Columbia Gas. People gave Columbia Gas 1.2 stars for Customer service criterion in Utility category and it is 151 points higher than the worst rated brand in this category. At the same time, Suburban Propane was rated 1.3 stars for Customer service criterion in this category and it is 176 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Suburban Propane has a higher rating than Columbia Gas. Regarding Product or Service Quality criterion, consumers gave Columbia Gas 1.4 stars and it is 53% greater than other in category. Suburban Propane however was rated 1.4 stars and it is 57% greater than other in category.

Columbia Gas and Suburban Propane Rating Details

Customer service
1.2 (58 reviews)
1.3 (256 reviews)
Reviewer's quote

...This company has horrible customer service and charge for every little thing. $90 for next day appts. with no guaranteed time frame...

PissedConsumer1364138

...Poor customer service at the Hillsboro Ohio branch. Jennifer is so rude. Cut me off before I was even done talking...

Jessica R
Staff
1.2 (50 reviews)
1.5 (234 reviews)
Reviewer's quote

... I not leave the house I can go to the hospital to pick up my daughter until the gas is connected I asked for an escalation and had the two rudest call center staff I have ever encountered. I managed a 150 person call center and would have fired these individuals if they worked fit me. I will move from Sharon just do I don't have to deal with this disrespectful rude bad service company ever again...

PissedConsumer877730

...to my own tank with Amerigas filling it automatically and wish I could/would never hear from or see suburban ever again !!! I feel sorry for their office staff, having to work for such a company and still have proper public relations,,, I'll go ahead and give them credit because they can't help what the Turds at the top do !!! I'll have gravel in my mouth for a long long time towards suburban for what they did to me !! :wtf: :wtf: SURBURBAN; just pick up your damned tank, rape me again on the refund for what fuel is still in it and don't bother even trying to get a hold of me for ANYTHING !!!!!!! BECAUSE YOU...

david j
Product or Service Quality
1.4 (43 reviews)
1.4 (213 reviews)
Reviewer's quote

...Customer service is garbage..

PissedConsumer1652865

Suburban Propane & the other propane suppliers in my area have collectively decided to refuse to service tanks below a certain capacity, even tanks that they served previously have now been deemed too small to bother with. Just in case you thought they cared..

Nancy J

Columbia Gas and Suburban Propane Pros and Cons

Pros
  • Polite representatives
  • Gas price seemed reasonable
  • Being robbed
  • Out of my life forever
  • Guys that deliver propane
  • When i cancelled my service
Cons
  • Poor customer service
  • Excessive fees
  • Unethical business practices
  • Customer service
  • Overpriced
  • Rude employees

Columbia Gas and Suburban Propane Most Positive Reviews

Top rated reviews
4

I get a check ever so offen from you wanting to remove my wife from it she passed away back in may how do I get this...

4.2

I received my November bill that had a amount due of $00.00 so i did not submit a payment. Then i got a call after the...

Columbia Gas and Suburban Propane Most Critical Reviews

Lowest rated reviews
1

MY PARENTS PASSED AWAY. MY DAD IN 2001 MY MOM I N 2012. I HAVE NOT LIVED THERE SINCE 1989. GAVE THE HOME TO A VIETNAM...

1

Called around for price comparisons when I discovered Suburban was nearly 3 times the price of most other competitors.
I...

Columbia Gas and Suburban Propane Latest Reviews

Recent published reviews
1

They shut my gas off without notice while it was 28 degrees outside, when I called to get it turnt back on the needed...

Read all 122 reviews
1

Been with them for 2 years and they are very rude, call ahead for delivery and still can't give you a delivery date....

Read all 540 reviews

Columbia Gas and Suburban Propane Products and Services

Most reviewed product and services
  • Columbia Gas Residential Gas Supply (20 reviews)
  • Columbia Gas Customer Care (14 reviews)
  • Columbia Gas Gas Supply (9 reviews)
  • Suburban Propane Propane Tank Refill (72 reviews)
  • Suburban Propane Customer Care (62 reviews)
  • Suburban Propane Tank Refill (54 reviews)