PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Columbia Gas and Direct Energy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Direct Energy

Direct Energy

Has verified representatives
2.5
Columbia Gas
Direct Energy

Columbia Gas and Direct Energy Overview

Total reviews
122
716
Company responses
0
675
Issues resolved
0
5

Direct Energy was first mentioned on PissedConsumer on Apr 3, 2008 and since then this brand received 716 reviews. It is 594 reviews more than Columbia Gas received since Oct 11, 2008.

Columbia Gas and Direct Energy Consumer Ratings

Rank
188 out of 954 in Utility category
38 out of 954 in Utility category
Customer service
137 in category
124 in category
Staff
149 in category
128 in category
Website
176 in category
170 in category

According to consumer ratings and reviews, Direct Energy ranks 150 points higher in the Utility category than Columbia Gas. People gave Columbia Gas 1.2 stars for Customer service criterion in Utility category and it is 151 points higher than the worst rated brand in this category. At the same time, Direct Energy was rated 1.2 stars for Customer service criterion in this category and it is 164 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Direct Energy has a higher rating than Columbia Gas. Regarding Website criterion, consumers gave Columbia Gas 1.3 stars and it is 61% worse than other in category. Direct Energy however was rated 1.4 stars and it is 59% worse than other in category.

Columbia Gas and Direct Energy Rating Details

Customer service
1.2 (58 reviews)
1.2 (201 reviews)
Reviewer's quote

...This company has horrible customer service and charge for every little thing. $90 for next day appts. with no guaranteed time frame...

PissedConsumer1364138

...Their customer service was outstanding - super friendly & accompdating Canadians! Then Direct Energy took you over somehow and Bounce was gone. Not only is my rate sky high now but they hound me with phone calls. The reps are absolutely horrid with ZERO customer service skills...

PissedConsumer1731282
Staff
1.2 (50 reviews)
1.3 (182 reviews)
Reviewer's quote

... I not leave the house I can go to the hospital to pick up my daughter until the gas is connected I asked for an escalation and had the two rudest call center staff I have ever encountered. I managed a 150 person call center and would have fired these individuals if they worked fit me. I will move from Sharon just do I don't have to deal with this disrespectful rude bad service company ever again...

PissedConsumer877730

...Staff was very helpful with Bounce. Then Direct Energy bought out Bounce. We elected to 'opt out" of the service offered...

Larry A
Website
1.3 (43 reviews)
1.4 (151 reviews)
Reviewer's quote

...The website says nothing. I recieved no notice and was blind sided. Definitely not a great idea to list a 5% fee after the due date which would leave one to believe they could wiggle a few days but not list a shut off date especially if shut off is 4 days later with no notice...

PissedConsumer1557706

...29 per McF to rates posted on their website of $3. 99 per McF I had to call their customer service. Keep in mind that for Dec...

PissedConsumer994997

Columbia Gas and Direct Energy Pros and Cons

Pros
  • Polite representatives
  • Gas price seemed reasonable
  • Being robbed
  • Initial contract price
  • Possiable savings
  • Idea of a cost savings
Cons
  • Poor customer service
  • Excessive fees
  • Unethical business practices
  • Customer service
  • False promises and run-around
  • Variable price scam

Columbia Gas and Direct Energy Most Positive Reviews

Top rated reviews
4

I get a check ever so offen from you wanting to remove my wife from it she passed away back in may how do I get this...

5

I have to admit. This decision to go with Direct Energy after being with Quaker was truly a wrong one! I pay at least...

Columbia Gas and Direct Energy Most Critical Reviews

Lowest rated reviews
1

MY PARENTS PASSED AWAY. MY DAD IN 2001 MY MOM I N 2012. I HAVE NOT LIVED THERE SINCE 1989. GAVE THE HOME TO A VIETNAM...

1

Called to try to get an account set up. Rude person on the phone would not set one up if I didn't know all of the perso...

Columbia Gas and Direct Energy Latest Reviews

Recent published reviews
1

They shut my gas off without notice while it was 28 degrees outside, when I called to get it turnt back on the needed...

Read all 122 reviews

WE HAVE AND HAVE HAD FOR YEARS DUKE ENERGY AS AN ELECTRICAL SUPPLIER....NOW WE ARE HAVING MONEY IN EXCESS OF $60 TAKEN...

Read all 716 reviews

Columbia Gas and Direct Energy Products and Services

Most reviewed product and services
  • Columbia Gas Residential Gas Supply (20 reviews)
  • Columbia Gas Customer Care (14 reviews)
  • Columbia Gas Gas Supply (9 reviews)
  • Direct Energy Customer Care (83 reviews)
  • Direct Energy Account (75 reviews)
  • Direct Energy Electricity Supply (46 reviews)