PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ColorTyme and Mattress Firm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ColorTyme
Mattress Firm

ColorTyme and Mattress Firm Overview

Total reviews
43
1070
Company responses
0
0
Issues resolved
0
13

ColorTyme and Mattress Firm Consumer Ratings

Rank
468 out of 1516 in Furniture and Decor category
47 out of 211 in Bed and Bath category
Diversity of Products or Services
404 in category
46 in category
Value for money
311 in category
28 in category
Website
396 in category
49 in category
Product or Service Quality
324 in category
40 in category

ColorTyme and Mattress Firm Rating Details

Diversity of Products or Services
1.4 (8 reviews)
2.1 (350 reviews)
Reviewer's quote

Got denied over verification and they never even called my employment or my landlord. Bunch of losers!!!!

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...1st of June comes up and they still have not decided what to do with the return products. Finally get another salesperson on 11 June who says they are going to have a meeting with owner in an hour and she will call me back. No phone call...

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Value for money
1.5 (8 reviews)
1.9 (380 reviews)
Reviewer's quote

I feel like Colortyme has been stealing money from me and I want my money back..

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...i wish i could exchange it i even bought a mattress topper but its still no better any suggestions ? i am desperate i need to get rid of this but i have no money to but a new one i asked the salesman this mattress doesnt make you hot does it he said no he was...

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Website
1.4 (8 reviews)
1.9 (371 reviews)
Reviewer's quote

We have been customer's of color tyme for years over the last 4 years alone I have bought 2 laptops 2 living room sets and freezer a camcorder all paid off mind you and in the process of buying a bedroom set and TV we made arrangements with our local store for out payment due to pay check changes....

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I called customer service and corporate numbers; leads you to jacked up website they need a whole new website for doing claims or maybe its intentional, I dont know. What I do know, is that the only live person I can get is the actual stores which seem like arent able to help. Mattress Firm will...

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Product or Service Quality
1.3 (7 reviews)
1.6 (409 reviews)
Reviewer's quote

Called about broken couch and chair. Boroken

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Imagine my surprise when I found out a store scammed us and sold us a used mattress Hey everyone! This is a public service warning. Absolutely do not go to Mattress Firm!!! I should have googled them and found out there are hundreds of complaints. They don't tell you that all of their 4th of July,...

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ColorTyme and Mattress Firm Pros and Cons

Pros
  • Have phil who works in the twin falls store in idaho
  • Person who sold me the bed
  • Great attitude during the purchase
  • Delivery was good that is about it
Cons
  • Worst customer service
  • Rudest customer service i have ever experienced
  • Customer service
  • Refund policy
  • Poor communication and delivery

ColorTyme and Mattress Firm Most Positive Reviews

Top rated reviews
3.5

Purchased what came unwrapped small sectional sofa. To discover it had bed bugs been eating me for months. Sprayed...

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5

The people coming here to bash whatever product or company are nothing but a bunch of *** people with nothing better in...

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No votes
5

last year I purchased a mattress from mattress firm. Within the 90 day warranty the mattress was lumpy this for a $700 ...

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ColorTyme and Mattress Firm Most Critical Reviews

Lowest rated reviews
1

Color tyme employees are the best salespeople I've seen,listen to,and dealt with in a long ttime. I think they're...

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1

We bought a mattress with a 10 year warranty just over 2 years ago. The coils are damaged and when you lie on the bed,...

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1

I witness a pick up of a friend tv by two colorTyme employees because he couldn't keep up with his payment. That was...

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1

my mom broke 2 hips so we were told by doctors she must have a firm mattress - we purchased for $1000 Simmons Beauty...

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ColorTyme and Mattress Firm Latest Reviews

Recent published reviews
No votes

this is Grandma Trina Pasco Washington I have been a customer from ColorTyme for 36 years I've never had a problem...

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1

Bought bed 2/8/2020 for $1599 and by July 2020 bed has me and my husband jumping out of bed because of pain. This is...

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No votes

Can not find them in Ashland ky anymore to make a payment

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No votes

Customer service warranty claim no response. I will not be taken for 1100.00 for a mattress I can't sleep on I want a...

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ColorTyme and Mattress Firm Products and Services

Most reviewed product and services
  • Colortyme Customer Care (4 reviews)
  • Colortyme Tv Replacement (1 review)
  • Mattress Firm Delivery Service (99 reviews)
  • Mattress Firm Customer Care (84 reviews)
  • Mattress Firm Warranty (59 reviews)