PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Van Lines and Colonial Van Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Van Lines
Colonial Van Lines

United Van Lines and Colonial Van Lines Overview

Total reviews
41
95
Company responses
0
0
Issues resolved
0
3

Colonial Van Lines was first mentioned on PissedConsumer on Jul 20, 2012 and since then this brand received 95 reviews. It is 54 reviews more than United Van Lines received since May 7, 2008.

United Van Lines and Colonial Van Lines Consumer Ratings

Rank
158 out of 1509 in Transportation and Logistics category
116 out of 712 in Moving and Storage category
Customer service
147 in category
73 in category
Exchange, Refund and Cancellation Policy
175 in category
51 in category
Reliability
58 in category
51 in category

United Van Lines and Colonial Van Lines Rating Details

Customer service
1.1 (17 reviews)
1.1 (62 reviews)
Reviewer's quote

...Bad business, bad customer service, just BAD!!!..

debra m

I call my Colonial customer service representative she assures me that it is just a quote and they can only charge me by the weight. I talk with the mover and he brings down the qoute some but not much. So im still thinking based on what Colonial told me it can't be more than a bit more then...

Treavor
Exchange, Refund and Cancellation Policy
1 (12 reviews)
1.1 (51 reviews)
Reviewer's quote

...So i should expect a refund of the difference. NOT. i just received a new invoice with the check amount i paid...

PissedConsumer845663

...We were promised a full refund by staff members. Colonial says they are going to give us a credit towards moving service. We have moved...

Nora L
Reliability
1.6 (12 reviews)
1.1 (59 reviews)
Reviewer's quote

I contracted with United Van Lines to move my things from CT to FL. When the movers arrived I was told that several of my boxes were mistakenly left at another customer’s home in. NC. He has no idea when I would receive the remainder of my things. He also stated that it is good that the customer...

Mike Q

I was provided a 'not to exceed' quote that included a number of boxes it included. No dimensions were given for the box estimate and as I have a bad back, I packed in smaller boxes (therefore a larger number of boxes so I could lift them). I also shipped less furniture than the quote but no one at...

Julie D

United Van Lines and Colonial Van Lines Pros and Cons

Pros
No votes
  • That they started off being extremely helpful
  • Very nice salesperson
  • Started off being extremely helpful
Cons
  • Customer service
  • Staff
  • Price
  • Unethical practices
  • Misleading information
  • Lost and broken items

United Van Lines and Colonial Van Lines Most Positive Reviews

Top rated reviews
5

Warning - don't believe your contract. A) will deliver outside guaranteed window b) despite "full replacement guarantee...

3.2

Do not, under any circumstances, use this company to move your furniture. They estimated a low amount for the move and...

United Van Lines and Colonial Van Lines Most Critical Reviews

Lowest rated reviews
1

Consumer's Original Complaint :
Price for service was changed 4 times. By the time it as changed the last time, I had no...

1

BEWARE!! Total NIGHTMARE! Colonial Van Lines contracts out to third party carriers and as a customer you have no...

United Van Lines and Colonial Van Lines Latest Reviews

Recent published reviews
1

Family moved to Charlotte, NC from Newport Beach California 3 years ago and the move went so well, nothing missing or...

Read all 41 reviews
1

I was provided a 'not to exceed' quote that included a number of boxes it included. No dimensions were given for the box...

Read all 95 reviews

United Van Lines and Colonial Van Lines Products and Services

Most reviewed product and services
  • United Van Lines Moving Service (24 reviews)
  • United Van Lines Manager (1 review)
  • United Van Lines Long Distance Moving Service (1 review)
  • Colonial Van Lines Moving Service (57 reviews)
  • Colonial Van Lines Long Distance Moving Service (26 reviews)
  • Colonial Van Lines Customer Care (5 reviews)