PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about United Van Lines and Colonial Van Lines as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

United Van Lines
Colonial Van Lines

United Van Lines and Colonial Van Lines Overview

Total reviews 44 106
Company responses 0 0
Issues resolved 0 3

United Van Lines and Colonial Van Lines Consumer Ratings

Rank
179 out of 1087 in Transportation and Logistics category
124 out of 611 in Moving and Storage category
Customer service
166 in category
79 in category
Exchange, Refund and Cancellation Policy
195 in category
53 in category
Turnaround Time
79 in category
63 in category
Reliability
69 in category
60 in category

United Van Lines and Colonial Van Lines Rating Details

Customer service
1.1 (17 reviews)
1.1 (72 reviews)
Reviewer's quote

...Bad business, bad customer service, just BAD!!!..

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...We were assigned multiple Customer Service Managers every day, when they run out of words and excuses they just assign us another person (Mario, Roxanne, Aisha...

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Exchange, Refund and Cancellation Policy
1 (12 reviews)
1.2 (60 reviews)
Reviewer's quote

...So i should expect a refund of the difference. NOT. i just received a new invoice with the check amount i paid...

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...Oh we will do that after you pay and your items are unloaded than refund your money? What I say! That is not what I was told. So I insist on them weighing it. They will after I pay and the truck is unloaded I may follow them to the scale for before and after weights...

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Turnaround Time
1.7 (12 reviews)
1.1 (69 reviews)
Reviewer's quote

They came and took my stuff, got paid for the move, and never heard anything more from them! Every time I call I get cut off. Then they blocked my number! Avoid at all costs! United are a total joke, nothing but scam artists! I can't tell you how infuriating it is, the way they disrespect their...

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They unpacked the semi into our garage because they didnt want to take the time to bring boxes and furniture to the rooms in the house. We count find our coffee machine for over a week and when we did find it we couldnt get to it because it was in the back of the garage behinds the pile of...

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Reliability
1.6 (12 reviews)
1 (68 reviews)
Reviewer's quote

I contracted with United Van Lines to move my things from CT to FL. When the movers arrived I was told that several of my boxes were mistakenly left at another customer’s home in. NC. He has no idea when I would receive the remainder of my things. He also stated that it is good that the customer...

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Was given a pickup date by Paul McDermott who “checked” with dispatch while I was on hold, got back on the line told me it was a box truck and pickup date of 8/18/20 with a backup date of 8/19. Outright lie, there was nothing set up at all. Paul McDermott will lie left and right to get a sale. He...

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United Van Lines and Colonial Van Lines Pros and Cons

Pros
No votes
  • That they started off being extremely helpful
  • Started off being extremely helpful
  • Very nice salesperson
Cons
  • Customer service
  • Staff
  • Price
  • Lost and broken items
  • Unethical practices
  • Misleading information

United Van Lines and Colonial Van Lines Most Positive Reviews

Top rated reviews
5

Warning - don't believe your contract. A) will deliver outside guaranteed window b) despite "full replacement guarantee...

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3.1

Do not, under any circumstances, use this company to move your furniture. They estimated a low amount for the move and...

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No votes
No votes

United Van Lines and Colonial Van Lines Most Critical Reviews

Lowest rated reviews
1

Consumer's Original Complaint :
Price for service was changed 4 times. By the time it as changed the last time, I had no...

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1

BEWARE!! Total NIGHTMARE! Colonial Van Lines contracts out to third party carriers and as a customer you have no...

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1

I just moved from Florida to New York and decided to use a moving company. I decide using a big name moving company woul...

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1

Never ever deal with Colonial Van lines, especially if you are not an expert in moving. below couple of reasons why i sa...

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United Van Lines and Colonial Van Lines Latest Reviews

Recent published reviews
No votes

No one answering the phone

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1

Was given a pickup date by Paul McDermott who “checked” with dispatch while I was on hold, got back on the line told me...

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No votes

I live off of laney walker blvd a great man and worker seeking an interview for a fulltime job.l am Leon A Starks! I...

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1

STAY Colonial Van Lines provided us with an estimate for an interstate moving that was calculated ONLY on weight, not in...

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United Van Lines and Colonial Van Lines Products and Services

Most reviewed product and services
  • United Van Lines Moving Service (24 reviews)
  • United Van Lines Long Distance Moving Service (1 review)
  • United Van Lines Manager (1 review)
  • Colonial Van Lines Moving Service (60 reviews)
  • Colonial Van Lines Long Distance Moving Service (28 reviews)
  • Colonial Van Lines Estimate (4 reviews)