PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Colonial Van Lines and North America Moving as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Colonial Van Lines
North America Moving

Colonial Van Lines and North America Moving Overview

Total reviews
102
2
Company responses
0
0
Issues resolved
3
0

Colonial Van Lines and North America Moving Consumer Ratings

Rank
121 out of 586 in Moving and Storage category
180 out of 586 in Moving and Storage category
Customer service
79 in category
198 in category
Product or Service Quality
71 in category
177 in category
Turnaround Time
64 in category
124 in category
Reliability
59 in category
162 in category

Colonial Van Lines and North America Moving Rating Details

Customer service
1.1 (68 reviews)
1 (2 reviews)
Reviewer's quote

You couldn't even rely on getting return phone calls and overall very poor customer service across the board. Upon delivery, most of our furniture were either broken with legs completely off and one chair leg broken and no broken piece in sight; end tables; consoles were badly chipped and clearly...

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...no customer service, no communication, no nothing ..

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Product or Service Quality
1.1 (68 reviews)
1 (2 reviews)
Reviewer's quote

The worst of this situation is that a customer service supervisor called me to give me a fifth of what I was asking. She told me this money was for the inconvenience they had put me through. If they believe that leaving me stranded in such a vulnerable situation was an inconvenience to me, they...

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If you have never had to hire a moving company before don’t let North America Moving & Storage be your first experience. It will leave you feeling like you can’t trust any moving company again! I regret ever contacting them! I realize this complaint is long and I apologize for that. I just...

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Turnaround Time
1.1 (66 reviews)
1 (1 review)
Reviewer's quote

They unpacked the semi into our garage because they didnt want to take the time to bring boxes and furniture to the rooms in the house. We count find our coffee machine for over a week and when we did find it we couldnt get to it because it was in the back of the garage behinds the pile of...

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No items

Reliability
1 (65 reviews)
1 (2 reviews)
Reviewer's quote

Negative stars - absolutely terrible, unethical service. We scheduled our across the country move well in advance, paid the deposit. The afternoon of the first day of our move window, they told us they didn't have a truck! We had to be out of our house the next day so we had to scramble to find...

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No items

Colonial Van Lines and North America Moving Pros and Cons

Pros
  • That they started off being extremely helpful
  • Started off being extremely helpful
  • Very nice salesperson
No votes
Cons
  • Unethical practices
  • Misleading information
  • Lost and broken items
No votes

Colonial Van Lines and North America Moving Most Positive Reviews

Top rated reviews
3.1

Do not, under any circumstances, use this company to move your furniture. They estimated a low amount for the move and...

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No votes
No votes
No votes

Colonial Van Lines and North America Moving Most Critical Reviews

Lowest rated reviews
1

BEWARE!! Total NIGHTMARE! Colonial Van Lines contracts out to third party carriers and as a customer you have no...

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1

If you have never had to hire a moving company before don’t let North America Moving & Storage be your first experience....

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1

Never ever deal with Colonial Van lines, especially if you are not an expert in moving. below couple of reasons why i sa...

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1

Moving from Miami to Las Vegas we shopped around to try to find best price and had a really good moving company set up,...

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Colonial Van Lines and North America Moving Latest Reviews

Recent published reviews
1

Overall the experience we had with Colonial Movers to move us cross country was total dissatisfaction. You couldn't even...

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No votes
1.3

If your moving date is fixed, Colonial Van Lines is not the company for you. If I were you I would find a company you ca...

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No votes

Colonial Van Lines and North America Moving Products and Services

Most reviewed product and services
  • Colonial Van Lines Moving Service (59 reviews)
  • Colonial Van Lines Long Distance Moving Service (28 reviews)
  • Colonial Van Lines Customer Care (6 reviews)
  • North America Moving Moving Service (1 review)