PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Colonial Marble And Granite and Granite Transformations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Colonial Marble And Granite
Granite Transformations

Colonial Marble And Granite and Granite Transformations Overview

Total reviews
19
130
Company responses
0
0
Issues resolved
0
4

Colonial Marble And Granite and Granite Transformations Consumer Ratings

Rank
390 out of 1947 in Construction and Repair category
72 out of 941 in Household Services category
Product or Service Quality
293 in category
44 in category
Customer service
246 in category
55 in category
Exchange, Refund and Cancellation Policy
230 in category
36 in category
Turnaround Time
225 in category
30 in category

Colonial Marble And Granite and Granite Transformations Rating Details

Product or Service Quality
1 (5 reviews)
2.6 (43 reviews)
Reviewer's quote

I have been trying to deal with their customer service since July and still they have done NOTHING to correct the issue. They won't even refund my credit card. This site will not permit me to upload the pictures of the damage, however, I will tell you that the put holes in the drywall, didn't not...

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We had dealt with the Granite Transformations Ottawa , Ontario Franchise a number of years ago and were pleased with their product so hired them for cabinet refacing of our kitchen cabinets. Their price was higher than other proposals but we trusted them to do the best job. They asked for 20%...

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Customer service
1.2 (5 reviews)
2.4 (53 reviews)
Reviewer's quote

My husband and I went in June to buy granite and quartz for our kitchen. We picked everything out and put down our deposit. The following day we made an offer on a new house and cancelled our order with Colonial. We were told that because we cancelled within their cancellation period we would get a...

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...I thought a company that boasts about their customer service would have workers honest enough to admit to damage that they had done. When I called the office I got the pleasure of speaking with Tammy. She was rude and couldn’t be bothered with this problem...

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Exchange, Refund and Cancellation Policy
1 (4 reviews)
2.5 (33 reviews)
Reviewer's quote

My husband and I went to Colonial at the recommendation of our contractor. We were very clear about keeping the price low and only looked at granite that qualified. Michael took us around the showroom and pointed out a piece that was "marked down" so that it would fit into our price range. Even...

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...00 or refund our money. The new owner Kiwi Tunawan according to Kelly said he doesn't feel they could do it properly but he also refused to refund us Trend Group their parent company did nothing to help us either. Stay away from Granite Transformation in Farmington Hills MI..

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Turnaround Time
1.3 (4 reviews)
2.7 (39 reviews)
Reviewer's quote

In 2011, we spent over $3,000 on granite countertops, an undermount sink, and a backsplash directly from Colonial. 4 years later, without any warning at all, the sink simply detached from the countertop. Just...like...that. Normal, everyday household use. A call to Colonial the following day...

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...I currently do not have an updated lead time at this time. " - I received this message from corporate headquarters in Florida..

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Colonial Marble And Granite and Granite Transformations Pros and Cons

Pros
  • Products they carried
  • Work done
  • Subcontractor juan was amazing
  • Service until a problem
Cons
  • Customer service
  • Workmanship and customer service
  • Quality of work
  • Installation
  • Constant delays spanning 10 months to correct the project
  • Unprofessional owner

Colonial Marble And Granite and Granite Transformations Most Positive Reviews

Top rated reviews
No votes
5

Loved them, countertops looked great and they were a pleasure to work with

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No votes
5

I had countertops put in kitchen and bath from the Maumelle, Arkansas granite transformations. I have no complaints the...

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Colonial Marble And Granite and Granite Transformations Most Critical Reviews

Lowest rated reviews
1

I went to buy some granite From Colonial Marble and Granite Co. for a counter top in my kitchen. They did not have the...

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1

After my wife worked with these people for 10 months they would not pay her for all of the sales that she produced and...

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1

I had Colonial G& Marble replace my countertops in July 2017 based on a recommendation from my realtor. I've VERY sorry...

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1

Not a good place to work. The management encourages lying "because we need the check" I was at several locations in...

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Colonial Marble And Granite and Granite Transformations Latest Reviews

Recent published reviews
1

Home office lies continually. cancels appointments at last second without a care or concern about us taking time off wor...

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1

We had dealt with the Granite Transformations Ottawa , Ontario Franchise a number of years ago and were pleased with the...

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No votes

Do NOT hire these people!!!
Terrible workmanship, lying office staff, no refund, cut the granite in my house which destro...

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1

They hurried the job they wanted paid right as they said the job was finished that theyDead will be back to take care...

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Colonial Marble And Granite and Granite Transformations Products and Services

Most reviewed product and services
  • Colonial Marble And Granite Countertop (8 reviews)
  • Colonial Marble And Granite Customer Care (4 reviews)
  • Granite Transformations Countertop (14 reviews)
  • Granite Transformations Kitchen Remodeling (12 reviews)
  • Granite Transformations Installation (11 reviews)