PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Collections Etc and The Lakeside Collection as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Collections Etc
The Lakeside Collection

Collections Etc and The Lakeside Collection Overview

Total reviews 403 235
Company responses 0 0
Issues resolved 7 1

Collections Etc and The Lakeside Collection Consumer Ratings

Rank
360 out of 3389 in E-commerce category
480 out of 3389 in E-commerce category
Customer service
353 in category
308 in category
Exchange, Refund and Cancellation Policy
278 in category
297 in category
Delivery Service
276 in category
271 in category
Product or Service Quality
267 in category
258 in category

Collections Etc and The Lakeside Collection Rating Details

Customer service
1.6 (170 reviews)
1.7 (85 reviews)
Reviewer's quote

...Their customer service is very poor. They charged me shipping when it was to be free shipping..

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...The customer service number hangs up on you even if you press 0 for a representative. Never again..

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Exchange, Refund and Cancellation Policy
1.8 (148 reviews)
1.7 (65 reviews)
Reviewer's quote

...93 refund..

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They did refund me but had I not paid attention, they said because there was a pop up to get 15% off, i was joining a club I never consented to any charge. That's just a scam..

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Delivery Service
2.1 (147 reviews)
2.2 (68 reviews)
Reviewer's quote

...customer service (Trixie) only told me I owed money and one order was cancelled and another was on hold. the tracking info only showed nothing sent out several weeks. I thought it was the pandemic...

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Customer service is comprised outsourced people who follow a script and claim there is no supervisor. They charge your credit card multiple times without your permission on things you never ordered. They claim they cannot cancel an order thats in process so you must wait to get the order to mail it...

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Product or Service Quality
2.2 (147 reviews)
2.3 (60 reviews)
Reviewer's quote

...When I followed up on the delayed product I was told two different stories. I do not like to be lied to and having customer service being rude. There is a lot of competition out there, so I will not be buying from Collectionsetc again..

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POOR CUSTOMER SERVICE, GOT HUNG UP ON MULTIPLE TIMES! Computer system generated wrong address and when I called not 5 minutes later, the rep lied and said she changed my address. Requested a supervisor several times and was told they were too busy to speak to me. Sent several messages with no...

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Collections Etc and The Lakeside Collection Pros and Cons

Pros
  • Products and prices reasonable
  • Ease of ordering
  • Sometimes good deals
  • Various products
  • Variety of products
  • Have always been satisfied till this time
Cons
  • Poor customer service
  • Customer service was useless
  • Major disappointment - in their business practices
  • Disappointing experience
  • Customer service
  • Hidden fees

Collections Etc and The Lakeside Collection Most Positive Reviews

Top rated reviews
5

I ORDERED JAN 14, 2020, ONE 4 PACK OF "PAC 'N STACK" BAGS FOR $19.95.
AS I AM PACKING FOR MY CRUISE, THE PUMP WORKED FOR...

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5

I Love Lakeside Collection and love their customer service I'm always able to get someone on the phone

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5

I ordered qty of 2 mermaid wall art and only received 1

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5

Still have not resolved trouble with Star Shower Lazer Light. The company that makes them did not answer to rectify the...

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Collections Etc and The Lakeside Collection Most Critical Reviews

Lowest rated reviews
1

Before I purchased from this heinous company, I received literally ZERO junk mail in my mailbox for the last 12 years. S...

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1

THEY OWE ME 61.00 AND SAY THAT THEY OWE ME 5,00 I WILL NOT BUY FROM THEM EVERY AGAIN. MY BILL WAS 105.00 AND I SEND...

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1

I received a damaged item from this company today.
I called customer service after determining that the item was not a...

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1

Order placed on 20th...still no estimate for delivery for almost $15 in shipping costs. For the high shipping cost I...

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Collections Etc and The Lakeside Collection Latest Reviews

Recent published reviews
3.4

I called while ago and the lady told me they would charge a $1.00 so I put my Discover Card no. in and they charged me...

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No votes
No votes

Trying to review recent orders and status of my orders. Advise as to how to do so quick and complete

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No votes