PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Collections Etc and The Lakeside Collection as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Collections Etc
The Lakeside Collection

Collections Etc and The Lakeside Collection Overview

Total reviews
127
132
Company responses
0
0
Issues resolved
3
1

The Lakeside Collection was first mentioned on PissedConsumer on Dec 9, 2009 and since then this brand received 132 reviews. It is 5 reviews more than Collections Etc received since May 11, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Collections Etc customer support team than with The Lakeside Collection customer service.

Collections Etc and The Lakeside Collection Consumer Ratings

Rank
383 out of 4568 in E-commerce category
308 out of 4568 in E-commerce category
Customer service
281 in category
200 in category
Exchange, Refund and Cancellation Policy
277 in category
210 in category
Product or Service Quality
217 in category
170 in category

According to consumer ratings and reviews, The Lakeside Collection ranks 75 points higher in the E-commerce category than Collections Etc. People gave Collections Etc 1.4 stars for Customer service criterion in E-commerce category and it is 819 points higher than the worst rated brand in this category. At the same time, The Lakeside Collection was rated 1.9 stars for Customer service criterion in this category and it is 900 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that The Lakeside Collection has a higher rating than Collections Etc. Regarding Product or Service Quality criterion, consumers gave Collections Etc 2.1 stars and it is 80% greater than other in category. The Lakeside Collection however was rated 2.5 stars and it is 85% greater than other in category.

Collections Etc and The Lakeside Collection Rating Details

Customer service
1.4 (61 reviews)
1.9 (34 reviews)
Reviewer's quote

After they blame my paypal for being the problem- they say the pillowcases are being held aside and give me the option to call customer service and submitting payment some other way, or theyre going to "cancel my order after however many days. " I should have just let them cancel and save me the...

Janelle D

shocked at "free shipping" but turns out it is a rebate system where the customer has to do something 72 hours post purchase to get shipping charges credited back. That is not "free shipping". And once you purchase something and they have your cc you are automatically enrolled in their PERKS...

Arletta v
Exchange, Refund and Cancellation Policy
1.4 (54 reviews)
1.8 (26 reviews)
Reviewer's quote

O\N 6/26 I ORDER A TEE SHIRT, AND WHEN I CHECKED ON IT WAS ON HOLD. I CALLED THEM AND ASKED AND THEY SAID THE HOME OFFICE WOULD BE GETTING IN TOUCH WITH ME SOMETIME THIS WEEK. NO ONE CALLED AND I WAS MAD SO ON 6/30 CALLED AND CANCELLED THE ORDER. THEY STILL RAN IT THRU AFTER SAYING THE HOME OFFICE...

PissedConsumer1577077

November 4th I was charged twice within a few hours. it was a back order of 1 item for 13.95. now u are charging me twice? need to put it back in my account. my email is jlsjls1958@aol.com. I have called multiple times and never get a response. I love your products but not paying what I don't need...

PissedConsumer1418140
Product or Service Quality
2.1 (50 reviews)
2.5 (28 reviews)
Reviewer's quote

I had to go to post office to get my package cause of postage due of $9.80. I paid 9.99 postage and 2.95 processing charge, why was there postage due???? I refused the order its coming back to you and it also had my old address of 4520 Mitchell on it I got many orders from you on new address which...

DELORES M

“I call them to change two items that was wrong on my order which was wrong on their end cause I have a copy of what I sent and they cannot make change. They want me to order the two items over and when I receive the wrong item send them back. So I asked to just cancel it cause It is to close to...

Caila

Collections Etc and The Lakeside Collection Pros and Cons

Pros
  • Ease of ordering
  • Variety and quality
  • Variety & usefulness good
  • All i want is to order a catal going through all of this stuff
  • Yes
  • Variety of products
Cons
  • Poor customer service
  • Unethical business practices
  • Quality and return policy
  • Hidden fees
  • Sneaky inclusion in a monthly subscription
  • See review

Collections Etc and The Lakeside Collection Most Positive Reviews

Top rated reviews
4.1

I always see blankets, trinkets,etc... for Granddaughters BUT I NEVER see anything for GRANDSONS Why is...

5

I Love Lakeside Collection and love their customer service I'm always able to get someone on the phone

Collections Etc and The Lakeside Collection Most Critical Reviews

Lowest rated reviews
1

Before I purchased from this heinous company, I received literally ZERO junk mail in my mailbox for the last 12 years. S...

1

THEY OWE ME 61.00 AND SAY THAT THEY OWE ME 5,00 I WILL NOT BUY FROM THEM EVERY AGAIN. MY BILL WAS 105.00 AND I SEND...

Collections Etc and The Lakeside Collection Latest Reviews

Recent published reviews
1.9

They were supposedly having a computer glitch. I called within 15 minutes and was told don't worry we will refund if...

Read all 127 reviews

I ordered from this company in August of this year. Afterwards I had clicked on the shipping refund that I was offered....

Read all 132 reviews

Collections Etc and The Lakeside Collection Products and Services

Most reviewed product and services
  • Collections Etc Customer Care (23 reviews)
  • Collections Etc Shipping Service (19 reviews)
  • Collections Etc Quilt (3 reviews)
  • The Lakeside Collection Shipping Service (11 reviews)
  • The Lakeside Collection Customer Care (5 reviews)
  • The Lakeside Collection Quilt (1 review)