PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Collections Etc and The Lakeside Collection as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Collections Etc
The Lakeside Collection

Collections Etc and The Lakeside Collection Overview

Total reviews
234
160
Company responses
0
0
Issues resolved
4
1

Collections Etc and The Lakeside Collection Consumer Ratings

Rank
299 out of 3082 in E-commerce category
345 out of 3082 in E-commerce category
Customer service
267 in category
238 in category
Exchange, Refund and Cancellation Policy
251 in category
252 in category
Price Affordability
183 in category
333 in category
Delivery Service
196 in category
173 in category

Collections Etc and The Lakeside Collection Rating Details

Customer service
1.6 (105 reviews)
1.7 (43 reviews)
Reviewer's quote

...S Why am I being banned from shopping your company?? Is my money not good enough for your company?? Totally unacceptable behavior and customer service. I can shop elsehwere..

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...And on top off that you receive a call about a credit review and have to deal with the horrible customer service. If you are a good loyal customer you think you credit was going up not down on balance right? My advice stay away from this rip off fake advertising from lakeside catalag..

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Exchange, Refund and Cancellation Policy
1.7 (87 reviews)
1.6 (34 reviews)
Reviewer's quote

After returning merchandise on June 11, 2020, and paying the shipping myself (their return label failed to print) I finally after 4 weeks wait received a refund short $11. 14 to which they claim was the return label shipping. It took me 4 1/2 days of constant follow-ups to finally get to speak with...

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...After 5 phone calls and 4 months I still have neither the bedding nor the refund. Avoid these people at all costs..

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Price Affordability
3.2 (86 reviews)
2.8 (37 reviews)
Reviewer's quote

I was told that my money was refunded because the item number was incorrect and that I would not be able to get the item I originally ordered because the price different was much more. I explained that I should get the item ordered since that is what was published for the amount. Heather explained...

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...They always have the cutest items at a reasonable price. Shipping is what it is, a gamble with timing. Not always their fault...

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Delivery Service
2.3 (83 reviews)
2.4 (39 reviews)
Reviewer's quote

...NO RESPONSE FROM COLLECTIONS CUSTOMER SERVICE as of 06/23/2020..

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My first time ordering from them. They cancelled my order without a email notice or anything. I was looking for my tracking number a few days after placing order since I never got a shipped email notification. Poor service!

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Collections Etc and The Lakeside Collection Pros and Cons

Pros
  • Products and prices reasonable
  • Ease of ordering
  • Products
  • Variety of products
  • Good products
  • All i want is to order a catal going through all of this stuff
Cons
  • Poor customer service
  • Customer service was useless
  • Unethical business practices
  • Hidden fees
  • Disappointing experience
  • Sneaky inclusion in a monthly subscription

Collections Etc and The Lakeside Collection Most Positive Reviews

Top rated reviews
5

I ORDERED JAN 14, 2020, ONE 4 PACK OF "PAC 'N STACK" BAGS FOR $19.95.
AS I AM PACKING FOR MY CRUISE, THE PUMP WORKED FOR...

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5

I Love Lakeside Collection and love their customer service I'm always able to get someone on the phone

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5

I ordered qty of 2 mermaid wall art and only received 1

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5

Still have not resolved trouble with Star Shower Lazer Light. The company that makes them did not answer to rectify the...

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Collections Etc and The Lakeside Collection Most Critical Reviews

Lowest rated reviews
1

Before I purchased from this heinous company, I received literally ZERO junk mail in my mailbox for the last 12 years. S...

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1

THEY OWE ME 61.00 AND SAY THAT THEY OWE ME 5,00 I WILL NOT BUY FROM THEM EVERY AGAIN. MY BILL WAS 105.00 AND I SEND...

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1

I received a damaged item from this company today.
I called customer service after determining that the item was not a...

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1

Order placed on 20th...still no estimate for delivery for almost $15 in shipping costs. For the high shipping cost I...

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Collections Etc and The Lakeside Collection Latest Reviews

Recent published reviews
1.5

I received an order that I ordered 3 items. The order packing slip stated I received all 3 items but I was missing one...

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No votes

I purchased a large braided area rug and there are white spots in the center and around edging where its coming apart .

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5

Received item that was defective. I spoke with Collections Etc. and they immediately ordered a replacement.

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No votes

I ordered a large braided area rug and there are white spots where it is coming apart in the center and by edges.

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Collections Etc and The Lakeside Collection Products and Services

Most reviewed product and services
  • Collections Etc Customer Care (32 reviews)
  • Collections Etc Shipping Service (31 reviews)
  • Collections Etc Quilt (4 reviews)
  • The Lakeside Collection Shipping Service (11 reviews)
  • The Lakeside Collection Customer Care (6 reviews)
  • The Lakeside Collection Rebate (5 reviews)