PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coleman Furniture and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coleman Furniture
Wayfair

Coleman Furniture and Wayfair Overview

Total reviews
346
1152
Company responses
0
0
Issues resolved
7
6

Wayfair was first mentioned on PissedConsumer on Mar 16, 2012 and since then this brand received 1152 reviews. It is 806 reviews more than Coleman Furniture received since Oct 23, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Coleman Furniture customer support team than with Wayfair customer service.

Coleman Furniture and Wayfair Consumer Ratings

Rank
364 out of 1894 in Furniture and Decor category
126 out of 1894 in Furniture and Decor category
Customer service
287 in category
105 in category
Exchange, Refund and Cancellation Policy
261 in category
85 in category
Staff
328 in category
119 in category

According to consumer ratings and reviews, Wayfair ranks 238 points higher in the Furniture and Decor category than Coleman Furniture. People gave Coleman Furniture 1.2 stars for Customer service criterion in Furniture and Decor category and it is 318 points higher than the worst rated brand in this category. At the same time, Wayfair was rated 2.1 stars for Customer service criterion in this category and it is 500 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Wayfair has a higher rating than Coleman Furniture. Regarding Staff criterion, consumers gave Coleman Furniture 1.3 stars and it is 54% worse than other in category. Wayfair however was rated 2.4 stars and it is 80% greater than other in category.

Coleman Furniture and Wayfair Rating Details

Customer service
1.2 (208 reviews)
2.1 (471 reviews)
Reviewer's quote

...Other than that i would not trust a word from the website and / or customer service. And hope whatever you get is what you expected because if not make sure you read the return policy before hand!!..

Mark b

Customer Service assistance was given..

Tashon
Exchange, Refund and Cancellation Policy
1.2 (189 reviews)
2.2 (371 reviews)
Reviewer's quote

...Coleman said they would give me a $50 refund on my order which is about 3% of the total order...

DC D

...Well issue a refund of $69. 95 to your original payment method as soon as we receive your return item. Youll receive a confirmation email when this happens...

Greg B
Staff
1.3 (187 reviews)
2.4 (387 reviews)
Reviewer's quote

I will not be shopping with this company again due to their lack of morality of staff, accountability towards their damaged products, and their abominable customer service. So far, I'm out $1000 dollars after delivery fees and taxes on a broken couch sold through an irresponsible company. This...

Hannah B

...I highly recommend you train your staff in some basic customer service. Put me on your "Do Not Call List" effective immediately. I am done with you! Wow! Regards, Former Customer..

PissedConsumer790392

Coleman Furniture and Wayfair Pros and Cons

Pros
  • Price
  • Free delivery
  • Verity of products
  • Customer service
  • Completely careless customer service agent
  • Product
Cons
  • Customer service
  • Delivery service
  • Damaged item
  • Customer service
  • Delivery
  • False and misleading advertising

Coleman Furniture and Wayfair Most Positive Reviews

Top rated reviews
5

We found this Damacio Dark Brown Sectional at Ashley’s Furniture and ended up finding it at Coleman Furniture online....

5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

Coleman Furniture and Wayfair Most Critical Reviews

Lowest rated reviews
1

“My experience with Coleman Furniture has been a nightmare. I was excited to order a leather sectional from Coleman...

1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

Coleman Furniture and Wayfair Latest Reviews

Recent published reviews
1.4

This is my horror story - true, absurd, and still unresolved 106+ days after the order, as of January 9th.
It all started...

Read all 346 reviews

there is no option to speak with anyone
I need customer service!

Read all 1152 reviews

Coleman Furniture and Wayfair Products and Services

Most reviewed product and services
  • Coleman Furniture Delivery Service (59 reviews)
  • Coleman Furniture Shipping Service (52 reviews)
  • Coleman Furniture Customer Care (41 reviews)
  • Wayfair Customer Care (178 reviews)
  • Wayfair Shipping Service (124 reviews)
  • Wayfair Credit Card (48 reviews)