PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coleman Furniture and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coleman Furniture
Wayfair

Coleman Furniture and Wayfair Overview

Total reviews 380 2061
Company responses 0 0
Issues resolved 8 17

Coleman Furniture and Wayfair Consumer Ratings

Rank
433 out of 1549 in Furniture and Decor category
157 out of 1549 in Furniture and Decor category
Customer service
314 in category
109 in category
Exchange, Refund and Cancellation Policy
291 in category
97 in category
Reliability
283 in category
110 in category
Delivery Service
324 in category
177 in category

Coleman Furniture and Wayfair Rating Details

Customer service
1.2 (228 reviews)
2.1 (821 reviews)
Reviewer's quote

...Lack of communication , damaged items, bad customer service, excessive restocking charge..

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...Customer service rep was helpful and friendly though..

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Exchange, Refund and Cancellation Policy
1.2 (204 reviews)
2.2 (638 reviews)
Reviewer's quote

I asked for them to pick up that half and give a refund and here it is, months later and STILL going back and forth with them. EVERY TIME I talk to them, they claim its on the way but I still haven't seen it. I keep asking for a refund but they REFUSE bc it is apparently "on the way" but it truly...

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...99 order !! I feel I deserve a full refund. Depends DeThis is grossly unfair especially after so many delays and me having tried to cancel the order. I have purchased many items from Wayfair in the past but won't ever in the future if this matter is not dealt with in a fair and immediate manner...

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Reliability
1.2 (198 reviews)
2.1 (671 reviews)
Reviewer's quote

BEWARE of this Company - Shifty Return Policies, Tried to keep $300 of our money.Do not order from Home Gallery Stores or Coleman FurnitureBeware of HOme Gallery Stores

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There was 2 cuts on legairbags

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Delivery Service
1.6 (193 reviews)
2.4 (728 reviews)
Reviewer's quote

The delivery service provided by need it now Ohio went smoothly The delivery service provided by Need it Now Ohio went smoothly. However, after having this sectional for only 14 days, the support beam in the back of the RAF end recliner broke completely in half while my friend was sitting in the...

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...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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Coleman Furniture and Wayfair Pros and Cons

Pros
  • Price
  • Free delivery
  • Verity of products
  • Customer service
  • Completely careless customer service agent
  • Dissatisfied
Cons
  • Customer service
  • Delivery service
  • Damaged item
  • Customer service
  • Delivery
  • Delivery service

Coleman Furniture and Wayfair Most Positive Reviews

Top rated reviews
5

We found this Damacio Dark Brown Sectional at Ashley’s Furniture and ended up finding it at Coleman Furniture online....

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5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

First, let me say that Coleman furniture has the best selection of every style of furniture that I have seen online, but...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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Coleman Furniture and Wayfair Most Critical Reviews

Lowest rated reviews
1

“My experience with Coleman Furniture has been a nightmare. I was excited to order a leather sectional from Coleman...

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1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

On June 28th, 2014 I ordered a dinette set to be delivered to my sister in San Antonio, TX, from Coleman’s Furniture, th...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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Coleman Furniture and Wayfair Latest Reviews

Recent published reviews
1

BEWARE of this Company - Shifty Return Policies, Tried to keep $300 of our money.
Do not order from Home Gallery Stores o...

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No votes

They where to be sent and delivered on November 3

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1.6

Ordered my sectional on July 5th 2020, after I confirmed my payment for the order I received a notice that delivery may...

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3.4

Porque puse una compra activa y aunorte No decir ahsegundoyoa terminalharaca No se correespondia estafa el mueblmi When...

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Coleman Furniture and Wayfair Products and Services

Most reviewed product and services
  • Coleman Furniture Delivery Service (62 reviews)
  • Coleman Furniture Shipping Service (53 reviews)
  • Coleman Furniture Furniture Set (4 reviews)
  • Wayfair Shipping Service (166 reviews)
  • Wayfair Credit Card (47 reviews)
  • Wayfair Commercial (32 reviews)