PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coleman Furniture and Value City Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coleman Furniture
Value City Furniture

Coleman Furniture and Value City Furniture Overview

Total reviews
346
753
Company responses
0
0
Issues resolved
7
2

Value City Furniture was first mentioned on PissedConsumer on Dec 19, 2007 and since then this brand received 753 reviews. It is 407 reviews more than Coleman Furniture received since Oct 23, 2012. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Coleman Furniture customer support team than with Value City Furniture customer service.

Coleman Furniture and Value City Furniture Consumer Ratings

Rank
364 out of 1895 in Furniture and Decor category
234 out of 1895 in Furniture and Decor category
Customer service
286 in category
180 in category
Exchange, Refund and Cancellation Policy
259 in category
164 in category
Staff
327 in category
216 in category

According to consumer ratings and reviews, Value City Furniture ranks 130 points higher in the Furniture and Decor category than Coleman Furniture. People gave Coleman Furniture 1.2 stars for Customer service criterion in Furniture and Decor category and it is 318 points higher than the worst rated brand in this category. At the same time, Value City Furniture was rated 1.5 stars for Customer service criterion in this category and it is 424 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Value City Furniture has a higher rating than Coleman Furniture. Regarding Staff criterion, consumers gave Coleman Furniture 1.3 stars and it is 54% worse than other in category. Value City Furniture however was rated 1.9 stars and it is 64% greater than other in category.

Coleman Furniture and Value City Furniture Rating Details

Customer service
1.2 (208 reviews)
1.5 (212 reviews)
Reviewer's quote

...Other than that i would not trust a word from the website and / or customer service. And hope whatever you get is what you expected because if not make sure you read the return policy before hand!!..

Mark b

This was awful customer service from Wendy the sales rep. at the Castleton store to the delivery manager. The delivery guy stood outside my home using profanity, he was inpatient on trying to get the delivery over...

Ronnie
Exchange, Refund and Cancellation Policy
1.2 (189 reviews)
1.5 (166 reviews)
Reviewer's quote

...Coleman said they would give me a $50 refund on my order which is about 3% of the total order...

DC D

Called to have recliner picked up the same day it was delivered and i was promised a full refund but when i called about it they kept the 100 dollar delivery charge..

PissedConsumer1649911
Staff
1.3 (187 reviews)
1.9 (184 reviews)
Reviewer's quote

I will not be shopping with this company again due to their lack of morality of staff, accountability towards their damaged products, and their abominable customer service. So far, I'm out $1000 dollars after delivery fees and taxes on a broken couch sold through an irresponsible company. This...

Hannah B

...in customer service as friendly professional and caring like she is and I just had to let everyone know that the Henrietta Store Value City Firniture staff really care. . Thank You...

Karen M

Coleman Furniture and Value City Furniture Pros and Cons

Pros
  • Price
  • Free delivery
  • Verity of products
  • Sales rep
  • Showroom display
  • Sale rep was great
Cons
  • Customer service
  • Delivery service
  • Damaged item
  • Quality of furniture
  • Delivery service was a nightmare
  • Rude customer service

Coleman Furniture and Value City Furniture Most Positive Reviews

Top rated reviews
5

We found this Damacio Dark Brown Sectional at Ashley’s Furniture and ended up finding it at Coleman Furniture online....

5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

Coleman Furniture and Value City Furniture Most Critical Reviews

Lowest rated reviews
1

“My experience with Coleman Furniture has been a nightmare. I was excited to order a leather sectional from Coleman...

1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

Coleman Furniture and Value City Furniture Latest Reviews

Recent published reviews
1.4

This is my horror story - true, absurd, and still unresolved 106+ days after the order, as of January 9th.
It all started...

Read all 346 reviews
1

We purchased a couch at the Canton Ohio location and the experience has been terrible. We took the time you want to...

Read all 753 reviews

Coleman Furniture and Value City Furniture Products and Services

Most reviewed product and services
  • Coleman Furniture Delivery Service (59 reviews)
  • Coleman Furniture Shipping Service (52 reviews)
  • Coleman Furniture Customer Care (41 reviews)
  • Value City Furniture Furniture Set (123 reviews)
  • Value City Furniture Sofa (101 reviews)
  • Value City Furniture Customer Care (49 reviews)