PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Coleman Furniture and Joss And Main as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Coleman Furniture
Joss And Main

Coleman Furniture and Joss And Main Overview

Total reviews 392 64
Company responses 0 0
Issues resolved 8 0

Coleman Furniture and Joss And Main Consumer Ratings

Rank
460 out of 1567 in Furniture and Decor category
136 out of 1567 in Furniture and Decor category
Customer service
336 in category
82 in category
Exchange, Refund and Cancellation Policy
304 in category
75 in category
Reliability
304 in category
111 in category
Delivery Service
339 in category
189 in category

Coleman Furniture and Joss And Main Rating Details

Customer service
1.2 (232 reviews)
2.6 (20 reviews)
Reviewer's quote

*Horrible customer service, *horrible return policy (15% restocking fee), *non existent exchange and or replacement options on items delivered damaged and they have a *VERY high volume of complaints filed through the BBB. I bought a 3,300 dollar bedroom set online from Colemans a few weeks ago....

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Order # 302473**** Your email claims the lady bug mat was delivered but it was not I sent a previous email with the wrong order number that review was #194**** I called your customer service hot line but no one answered after a 40 minute wait several times. 516652****..

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Exchange, Refund and Cancellation Policy
1.2 (210 reviews)
2.6 (18 reviews)
Reviewer's quote

...When I asked for a refund Coleman made excuses to delay canceling the order, ultimately keeping 15% of a $3k order..

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...We just want a full refund including undisclosed return shipping charges of an inferior product..

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Reliability
1.2 (205 reviews)
2.1 (20 reviews)
Reviewer's quote

BE AWARE! The photo on the Coleman Furniture website shows an end table with antique bronze finished metal legs and shelves. I ordered this table because it matches the coffee table I have of the same design, top, and metal finish. The table they sent me has a dirty steel finish rather than antique...

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They will not reply with details of our missing packages. Keep giving us the run around advising delivery dates that dont happen. This has been ongoing for 3 weeks.

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Delivery Service
1.6 (200 reviews)
2.4 (23 reviews)
Reviewer's quote

The delivery service provided by need it now Ohio went smoothly The delivery service provided by Need it Now Ohio went smoothly. However, after having this sectional for only 14 days, the support beam in the back of the RAF end recliner broke completely in half while my friend was sitting in the...

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I contacted customer service and they said they could fix the problem by placing another order for my correct rug. I asked them if it would be possible to order the rug I want in a size down (8 X 10) because looking at the incorrect rug on my floor, I would prefer the size to be slightly smaller....

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Coleman Furniture and Joss And Main Pros and Cons

Pros
  • Price
  • Free delivery
  • Verity of products
  • Wide selection
  • Orginal bedspread
  • Products
Cons
  • Customer service
  • Delivery service
  • Damaged item
  • Delivery
  • Barrage of unsolicited solicitation emails
  • Return policy a disgrace

Coleman Furniture and Joss And Main Most Positive Reviews

Top rated reviews
5

We found this Damacio Dark Brown Sectional at Ashley’s Furniture and ended up finding it at Coleman Furniture online....

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5

Please stop sending me e-mails. My email address is foltzakathleen54 @***.com

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5

First, let me say that Coleman furniture has the best selection of every style of furniture that I have seen online, but...

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5

Spoke with Mackenzie in customer service. Outstanding representative of your company. Easily resolved with customer sati...

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Coleman Furniture and Joss And Main Most Critical Reviews

Lowest rated reviews
1

“My experience with Coleman Furniture has been a nightmare. I was excited to order a leather sectional from Coleman...

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1

I ordered a comforter through Joss and Main as I qualified for free shipping. The inital prices was $140.00 US. To my...

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1

On June 28th, 2014 I ordered a dinette set to be delivered to my sister in San Antonio, TX, from Coleman’s Furniture, th...

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1

Ordered a bed in Oct 2016 ... paid for it ... I called them in Nov only to find out it was on backorder. It is now Feb...

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Coleman Furniture and Joss And Main Latest Reviews

Recent published reviews
2

Chairs have fallen apart at the seams I purchased two chairs and they are not holding up well at all

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No votes

I was notified by email that an android phone logged into my account and that if it wasn't me I should change my...

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1

Affirm loan was used to purchase furniture and Affirm started billing me however due to covid shipping delays i still...

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4

I placed order by mistake. Need to cancel

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